Neil Taylor | Page 6

Excellent service and knowledgeable staff The service advisor Neil Taylor made recommedations for service while I was in for scheduled maintenance. Neil took the time to explain to me the impo The service advisor Neil Taylor made recommedations for service while I was in for scheduled maintenance. Neil took the time to explain to me the importance of certain parts that need to be replaced. I highly recommend Neil for his attention to detail and great communication skills. More

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Great team Great team. Very nice people. Great location. I love their coffee. Neil always greets me when I pull up. I usually wait for my car. Great team. Very nice people. Great location. I love their coffee. Neil always greets me when I pull up. I usually wait for my car. More

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Always cares I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have been a customer of BMW of Catonsville since 2010. They always care about your concerns and issues and give you the best alternatives possible. I have always felt comfortable with any service done on my vehicle. I recently purchased a vehicle from BMW of Catonsville and was treated with the utmost respect. I would recommend this dealership to anyone needing their BMW serviced or are looking to purchase a BMW. More

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2016 BMW X5M Purchase at BMW of Catonsville I originally ordered my 2016 X5M through another dealership, but shortly after the order was placed, the salespersons behavior changed for the worse a I originally ordered my 2016 X5M through another dealership, but shortly after the order was placed, the salespersons behavior changed for the worse and I opted to abandon that order and try again at the top-rated dealership in Maryland. I was immediately impressed with the customer service, the ease of purchase, and the personal feel to the process that BMW of Catonsville offers. Joe Rivera was my salesperson and he is incredible at his job. Joe always had time for me and my questions. He walked me through the ordering process, showed me the different options, made personal recommendations, and thoroughly explained each step of the process to me. He also volunteered the Service Center Delivery option to me, which I couldn’t make work due to my schedule. Throughout the process, Joe kept me informed. He quickly tracked down information when I had questions, and constantly kept me updated on my build status. When my vehicle was ready, Joe explained the shipping and delivery process, and when my X5M arrived Joe had everything in order (paperwork, service department, accessories, etc...). I especially appreciate that after my purchase, Joe still wants to be my point man and have me run all BMW-related needs (service, winter tire purchases, etc..) through him. I’m not kidding when I say he is my personal concierge at BMW of Catonsville. Manny, the dealership manager, is another star here. This dealership truly cares about customer service and the customer experience. Joe and Manny helped me with my vehicle choices and saved me, through their advice and experience, from several ordering mistakes . Manny always checked in to make sure I was happy with the service and always offered himself to be available if I ever needed anything. I am completely happy and satisfied with my salesperson, Joe Rivera, manager Manny, and the entire service department, especially my service manager, Neil Taylor. The service department runs like a well-oiled machine. You drive in, inspect the vehicle, sign a few documents, inspect your loaner, and out you go. Pick up is the reverse of this. Fast, efficient, and with a smile! And my X5M? Wow, I smile every day I drive this vehicle. She growls, she lunges, she is so stable and nimble...and boy does she move! Thank you Joe! Thank you Manny! You run a first class operation. I am thankful to have had you be part of my BMW X5M ordering and purchase process and look forward to continuing to work with you in the future. Well done! More

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Poor service I have BMW 2008 5 series, once one highlight is off, I came to BMW service, he told me it would cost $375 include labor. Then I went to a body shop i I have BMW 2008 5 series, once one highlight is off, I came to BMW service, he told me it would cost $375 include labor. Then I went to a body shop in Clarksville, they ordered BMW parts, fixed it for me, charged me $49 include labor. More

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2014 Mini Clubman I had a great experience with my salesman, Ben Edwards! I saw a car I was interested in test driving and he knew every aspect of the car. I returned I had a great experience with my salesman, Ben Edwards! I saw a car I was interested in test driving and he knew every aspect of the car. I returned 4 hours later and bought the car. A 2014 Mini Clubman. This is the 5th car I have purchased from this dealership. More

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Great Customer Service Neil is great! Every time I need something he is there ready to respond. I refer people to this dealership every time I have a chance. Neil is great! Every time I need something he is there ready to respond. I refer people to this dealership every time I have a chance. More

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