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Nelly Justiniano

Overview Reviews (117) Inventory (218)

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Nelly Justiniano

Nelly Justiniano | Page 7

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8

117 Reviews

Overview Reviews (117) Inventory (218)

4.8

117 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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117 Reviews of Nelly Justiniano

March 14, 2026

Dealership Rating

Employee Rating

Nelly was amazing her service and work I recommend to any one I greatly appreciate her kindness one I greatly appreciate her kindness More

by YESSIE1811

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rocky Hernando, Chloe Truglio, Leo Martinez, Chandler Boutin

Mar 14, 2026 -

Liberty Honda responded

Thank you for recommending Nelly’s service on your Honda and for sharing your experience. We’re glad her kindness and expertise made your visit so positive.

March 13, 2026

Dealership Rating

Employee Rating

Everything was on time and everyone was very polite Communication was great via telephone and text messaging Communication was great via telephone and text messaging More

by Lsilva23

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Mar 13, 2026 -

Liberty Honda responded

Thank you for letting us know that your Honda Pilot service was on time and that our team provided courteous support. We’re glad the telephone and text updates kept you informed throughout. We look forward to assisting you with your next service.

March 13, 2026

Dealership Rating

Employee Rating

Very professional and very up front about what was needed. Talked to me throughout the process and even videoed my vehicle while telling me what was wrong. needed. Talked to me throughout the process and even videoed my vehicle while telling me what was wrong. More

by wmdepascale

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Svetlana Reish

Mar 13, 2026 -

Liberty Honda responded

We’re glad our team provided upfront explanations and video walkthroughs during your Honda CR-V service. Thank you for highlighting our professional approach and we look forward to assisting with your CR-V again.

March 12, 2026

Dealership Rating

Employee Rating

Very knowledgeable service advisor. Very familiar with me and my vehicle. Knows what to recommend to keep the vehicle's original performance.. Very familiar with me and my vehicle. Knows what to recommend to keep the vehicle's original performance.. More

by tyronet138

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chloe Truglio, Svetlana Reish

Mar 12, 2026 -

Liberty Honda responded

It’s great to hear our service advisor’s familiarity with you and your Honda CR-V helped maintain its original performance. Thank you for the five-star rating and for trusting us with your vehicle.

March 05, 2026

Dealership Rating

Employee Rating

Nelly was attentive. I did not receive a call back with estimates regarding windshield light I did not receive a call back with estimates regarding windshield light More

by EDRICK.FLYNN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Lanzo, Chloe Truglio

Mar 06, 2026 -

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 28, 2026

Dealership Rating

Employee Rating

?? Area to wait for car maintenance is very nice. Service hours are very good. hours are very good. More

by Arotondo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Feb 28, 2026 -

Liberty Honda responded

Thank you for highlighting our waiting area and flexible service schedule. Nelly will be glad to know you found the lounge comfortable and the service hours convenient. Please let us know if we can assist with anything else for your Honda CR-V Hybrid.

February 27, 2026

Dealership Rating

Employee Rating

They were able to use my road hazard warranty that I had to replace my tire after contacting the road hazard warranty department. to replace my tire after contacting the road hazard warranty department. More

by rnoble22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Lanzo, Chloe Truglio, Matthew Falcon, Chandler Boutin, Svetlana Reish

Mar 01, 2026 -

Liberty Honda responded

Thank you for choosing Liberty Honda. Your feedback and rating mean a lot to us. We're glad James, Chloe, and our team were able to help, and we hope to see you again!

February 18, 2026

Dealership Rating

Employee Rating

I thought the service went great. I was disappointed with the Honda experience for the reporting of an issue with the gasket on my drivers side front door. I need to bring it back aga I was disappointed with the Honda experience for the reporting of an issue with the gasket on my drivers side front door. I need to bring it back again to 'prove' the issue before the part can be ordered even though there is a visible kink in the gasket. That is an unnecessary inconvenience in my opinion. More

by MKHAGGERTY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Feb 18, 2026 -

Liberty Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing, please send us a message with your contact information so we can reach out to you. We're sorry your visit didn't go as planned, and we would love the opportunity to get in touch with you and address your concerns.

February 17, 2026

Dealership Rating

Employee Rating

The service was good. I liked that they sent me a video of the issue. I liked that they sent me a video of the issue. More

by bernwildor

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Feb 17, 2026 -

Liberty Honda responded

Thank you for your very kind service review. Nelly and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

February 13, 2026

Dealership Rating

Employee Rating

I meant to rate Nelly Justiniano a '5', I hit 4 by mistake. She was friendly, positive and very informative. mistake. She was friendly, positive and very informative. More

by P. Gray

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nelly Justiniano

Feb 13, 2026 -

Liberty Honda responded

Thank you for the 5-star rating and for recognizing Nelly’s friendly and informative support. We’re glad her positive approach made your service visit seamless. We appreciate you trusting us with your Honda.

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