Nelly Justiniano
Nelly Justiniano at Liberty Honda

Nelly Justiniano | Page 8

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.8
117 Reviews
4.8

117 Reviews

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117 Reviews of Nelly Justiniano

February 06, 2026

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Employee Rating

My car has more issues after being serviced than before it was brought in. Problems seem to arise after each visit. More

by Jcba4918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 09, 2026

Liberty Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 06, 2026

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Employee Rating

Good relationship, understanding communication on time repair cost very worth it! inspection at visit every time More

by PEANUTBRICKLE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Liberty Honda responded

It’s great to know that our team communicated clearly and performed timely inspections on your Honda. We’re happy the repair cost felt worthwhile. Thank you for choosing us for your maintenance visits.

February 05, 2026

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Employee Rating

Always clean, courteous and friendly! Whatever I came to service gets handled with no problem and I get a thorough walk through and break down before payment is due! More

by Sincerelychelle
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Feb 05, 2026

Liberty Honda responded

Thanks for trusting us with your Honda Civic service. Nelly is pleased our facility met your expectations for cleanliness and courtesy, and that you appreciated the detailed review of work before payment. We look forward to assisting you again.

February 01, 2026

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Employee Rating

Purchased my Honda CRV from liberty honda and have been servicing my car with them for last 2 years , really happy with the dealership and the servicing team for being transparent and providing clear detai More

by nairjayshanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2026

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

January 31, 2026

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I was taken in time and the service was excellent! Thanks Nelly!!! The waiting room was clean and welcoming! I rally appreciate all the staff, but Nelly took care of me and was truly amazing! More

by CSSLADY1_1
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Feb 01, 2026

Liberty Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 31, 2026

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Employee Rating

Nelly was nice but said she was giving me a discount (total to be ~$2,300) but I paid original quote of ~$2,600. Day after getting new tires, pressure light continually went off while traveling... disap More

by kobrien2424
Recommend Dealer
No

Other Employees Tagged: Nelly Justiniano

Feb 04, 2026

Liberty Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 29, 2026

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Employee Rating

The staff were very helpful and I appreciated their cooperation. Good communication throughout the process. I would definitely recommend Liberty Honda to my friends. More

by PAULHUTCHEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Diaz, Chandler Boutin

Jan 29, 2026

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 29, 2026

Dealership Rating
Employee Rating

At this visit, the service was great. The reps were courteous and kind and the facility was clean and accommodating. More

by tharrisshannon1
Recommend Dealer
Yes

Other Employees Tagged: Nelly Justiniano

Jan 29, 2026

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

January 28, 2026

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Employee Rating

Service was better than expected. My advisor was professional, and kept me informed about my service More

by LEOWALTON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 25, 2026

Dealership Rating
Employee Rating

Very good, efficient service. I also found that their thorough safety check found that I desperately needed front brakes. More

by williamgaudette0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

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