Nelson Cortes

My husband asked why I was going back there for a recall when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and afte when I had such a bad experience with a simple oil change. The oil change took over 3 hours, 1 hour of which was spent just washing the car; and after the hour that I waited, the car wasn't even washed. For the brake recall, the service portion of the experience was good, but from the start it did not go smoothly. When I arrived for the scheduled appointment, the person who scheduled my recall didn't indicate that as the reason for my visit. All I really needed to do was get a loner, since they did not have the parts for the recall and it's something that would require more that one day to complete. That was frustrating. My expectation was that my car would get serviced. After meeting with the advisor, I waited in the lobby area as instructed (waiting to get the loaner) for over 20 minutes with no response from the Hertz team, so I inquired again as to whether or not I was in the correct area. Finally someone came. They of course do not provide BMW vehicles, and I was offered a Kia, a Chevrolet, or a Nissan, so I took the Nissan. After the paperwork was completed, the Hertz team member instructed me to wait at the end of the driveway, and he would bring the car right out. This is a hot day in Florida, and I stood out there for over 20 minutes. As I was waiting, I could see the Hertz team member over at the car wash washing the car. When he did arrive with the rental, I asked him why he didn't let me know that he needed to wash the car and his response was "well I didn't want to give you a dirty car". I indicated that perhaps he could have just let me know that he needed to wash the vehicle, and for me to wait in the indoor lobby waiting area; his response to this was, emphatically, "well, you didn't have to wait in the sun". When I got into the car it wreaked of pot, and for the 4 days that I drove it, both my husband and I had a headache. When they called to tell me that the vehicle was ready there was no explanation as to what work was completed on my car. Will not go back to this dealership, 2 bad experiences is enough. This is not the level of service that I expect at a BMW dealership. More

by CGURK1 Verified Customer Verified Customer

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BMW of Sarasota is amazing. Their service department is excellent and the staff are great. Their service department is excellent and the staff are great. More

by PRIMO1970NAVY Verified Customer Verified Customer

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Nice kind come on what do u want this survey us a pain I the xxx the xxx More

by MARIARNNE.LEBAR Verified Customer Verified Customer

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They always do a good job! ! Thank you very much, worth the time and money ! Thank you very much, worth the time and money More

by SLIMRED110377 Verified Customer Verified Customer

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Excellent service and always on time. They provided a loaner which was very helpful and kind. They provided a loaner which was very helpful and kind. More

by whitneyr43 Verified Customer Verified Customer

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Maria executes strong futonsrbswrvide z; very thorough and keeps informed Asset to the the team and keeps informed Asset to the the team More

by DCLWN Verified Customer Verified Customer

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Greg took care of my oil change and service definitely recommend servicing your vehicle at BMW of Sarasota recommend servicing your vehicle at BMW of Sarasota More

by America Jones Verified Customer Verified Customer

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The best service ever thank you very much I very appreciate everything you done for us appreciate everything you done for us More

by supawatc Verified Customer Verified Customer

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Great service very nice facility a lot of good snacks and coffee always enjoy to come coffee always enjoy to come More

by MIKEK01089 Verified Customer Verified Customer

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My service advisor Derek is outstanding. Incredibly professional, knowledgeable & helpful. I trust him and his follow-up and advice are always great. Incredibly professional, knowledgeable & helpful. I trust him and his follow-up and advice are always great. More

by glebar37 Verified Customer Verified Customer

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