Nelson DeMelo | Page 42

Outstanding and caring service!!1 Robyn and Nelson were very professional and responsive to our needs!! They also made my daughter comfortable and special on the purchase of her first Robyn and Nelson were very professional and responsive to our needs!! They also made my daughter comfortable and special on the purchase of her first WRX!! We purchased two vehicles and will be purchasing another soon!! Thank you Brewster Subaru for a great and smooth experience!!! More

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Friendly and efficient experience This will be my third car that I have purchased from this location. Every experience has been fantastic. All three were purchased with the personal This will be my third car that I have purchased from this location. Every experience has been fantastic. All three were purchased with the personal assistance of one of the managers Nelson. He is professional, confident, and approachable. I noticed how comfortable the staff felt with going to him for anything. Even after service hours he was there to help with a customer needing a loaner car. This time I had the pleasure of working with Anthony Pilla, he was extremely patient, kind and thourough throughout the entire process. The finance manager Rich, wow, I was completely impressed with the time he took with me to go over paperwork, offered me multiple options for continuing my warranty, and had everything handy to show me without any glitches. Very smooth process. On a side note, while Anthony was running around situating my trade in, I was completely impressed of the salesman across from him, I do not know his name but he sat by the door. While waiting I listened to him "sell" someone on a Subaru. The knowledge ran off his tongue like butter. And although I didn't work with him personally I felt he should also be recognized. Bravo Brewster Subaru! More

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Feels like family! I came in to lease a new Subaru and had an amazing experience. My mom bought her Subaru here after her car was totaled and everyone was so kind to her I came in to lease a new Subaru and had an amazing experience. My mom bought her Subaru here after her car was totaled and everyone was so kind to her that I decided to go to there for my next car. Anthony was so kind and helpful, and not to mention hysterical! He really took care of us and treated us like we were his own family. I know he's just a phone call away if I ever need help, and I am so thankful for the wonderful experience he gave us. Nelson, the GM was also incredible in helping us with our trade in and really taking the time to get to know us and make us comfortable. Rich, the business manager also helped make the process of actually starting the lease painless. All of the people we interacted with at Brewster Subaru are the reasons why we are now a Subaru family. I HIGHLY recommend going to Brewster Subaru because they truly care about their customers! Not only do I have a great car that I feel safe and happy in, but I have a network of people I trust and know will be there for me if I ever need assistance with my vehicle! More

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Dent in car observed after service Brought the car in for sun roof repair, next day I see a dent on the roof next to the sun roof; although it took longer than I would have liked for an Brought the car in for sun roof repair, next day I see a dent on the roof next to the sun roof; although it took longer than I would have liked for anyone at the dealership to return my calls, when we finally spoke we were able to resole the matter to our mutual satisfaction. More

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Overall best experence for buying a new car. Everyone at Brewster Subaru was extremely helpful,and made my buying experience very enjoyable. Anthony Pilla goes beyond what would be expected of an Everyone at Brewster Subaru was extremely helpful,and made my buying experience very enjoyable. Anthony Pilla goes beyond what would be expected of any sales person and Nelson DeMelo the general manage is very accommodating. I highly recommend this dealership. More

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Friendly people, not pushy We purchased our 1st SUV, an Outback. We test drove almost all of the SUV,s under a sticker price of $45,000, some of the dealers we went to spent mo We purchased our 1st SUV, an Outback. We test drove almost all of the SUV,s under a sticker price of $45,000, some of the dealers we went to spent more time getting information from us than it took to test drive the car. The staff at Brewster Subaru asked what we were looking for, and took us for a test drive, it was a simple as it was meant to be. There was no pressure, they gave us what we believed to be a fair price, and we purchased the car. Robyn, our sales person spent so much time with us, showing us everything possible on the car, making sure we were comfortable with our purchase. It was a terrific experience. More

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Amazing experience!!! Went here to lease my first car, and the staff was amazing! From the moment I walked in, to the time I walked out (keys in hand) I was treated wonderf Went here to lease my first car, and the staff was amazing! From the moment I walked in, to the time I walked out (keys in hand) I was treated wonderfully. Daren, Nelson and Anthony were all so helpful and accommodating to my needs and made the usual painful process of buying a car stress free. Thanks again guys! More

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Another Subaru! Today I purchased my 6th vehicle from Brewster Subaru. I continue to purchase all of my vehicles from them because I feel welcome, not pressured and Today I purchased my 6th vehicle from Brewster Subaru. I continue to purchase all of my vehicles from them because I feel welcome, not pressured and definitely not lied to. G.M. Nelson, sales associate Robyn, finance officer Rich and the entire staff, including the service and parts department have always treated me with respect and ensure my needs are met. This dealership has the most friendly and attentive staff of any car dealership I have ever visited. More

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Best, Bar None I have purchased different makes of cars over my adult life from many different dealerships, including BMW. Over the past six years I have only purcha I have purchased different makes of cars over my adult life from many different dealerships, including BMW. Over the past six years I have only purchased Subaru's (5) for me and my family. The last three (plus 2 referrals from my in laws) were from Brewster Subaru. Nelson DeMelo (General Manager) and his team are the best in the business. They treat you fairly always give you an honest deal and they treat you with utmost respect. More

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5 STAR CUSTOMER SERVICE The customer service at Brewster Subaru is first class! I had to turn in my company car at the end of 2016, and my new Subaru was due for delivery in The customer service at Brewster Subaru is first class! I had to turn in my company car at the end of 2016, and my new Subaru was due for delivery in late December. When the dealership found out that my car was delayed, they gave me a new Subaru to drive until my car arrived. The atmosphere in this dealership is very friendly (like a family), and they really care about their customers. Nelson Demelo, General Manager; Patrick Larson, Sales Manager; Rich Johnson, Business Manager; and Mitch Pollack, Sales were wonderful to work with. If you are shopping for a Subaru, go to Brewster, NY! More

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