Nelson DeMelo | Page 41

Excellent service I have been a satisfied customer of the service department for many years. This is first time buying a new car. I found the service overall wonder I have been a satisfied customer of the service department for many years. This is first time buying a new car. I found the service overall wonderful and my salesperson, Robyn Rey, excellent. I would recommend both the service department and especially Robyn, without hesitation More

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Unique and effortless Went for a quick scan of Subaru's Preowned for my college bound child. Had been looking for months and my sister said go to Brewster. Terrific experi Went for a quick scan of Subaru's Preowned for my college bound child. Had been looking for months and my sister said go to Brewster. Terrific experience and met with Famous Fred. No pressure, great suggestions and everything so far so good. Daughter loves her Subaru. Thanks!! More

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Far above the norm I have been a customer in this dealership going back to '01 with the previous ownership, but now I can't say enough about it. My wife and I were treat I have been a customer in this dealership going back to '01 with the previous ownership, but now I can't say enough about it. My wife and I were treated like family, everyone going out of their way in a friendly atmosphere to help us out. Our lease was coming to an end and Robin and Nelson did the legwork to give us an array of options in order for us to decide which would work out the best for us. Everything was up front, clearly explained, and no "hidden agenda" tactics were employed. We bounced our thoughts off them and never once felt any pressure or coercion to sway our thinking. Additionally, the service dept. is extremely helpful in scheduling appointments, with a professional staff who do any work correctly and in a timely fashion. The dealership has recently been remodeled with a spacious waiting room, renovated restrooms, and coffee. This is what a benchmark dealership should be. More

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2017 WRX CVT 920 MILES GREAT DEAL Brought in my clean 2014 Honda Civic SI to trade for a Used (920 miles) 2017 WXR LTD. CVT. Wanted the auto and LTD model. This Dealer gave me a great Brought in my clean 2014 Honda Civic SI to trade for a Used (920 miles) 2017 WXR LTD. CVT. Wanted the auto and LTD model. This Dealer gave me a great trade price, and went above my expectations on the car delivery the next day. The car is perfect, and so is this dealership. More

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Best car buying experience known to man I purchased my fifth Subaru today from Brewster Subaru, price is always a factor in my decision-making, but the quality, honesty and integrity of the I purchased my fifth Subaru today from Brewster Subaru, price is always a factor in my decision-making, but the quality, honesty and integrity of the entire staff is truly impressive.I have purchased both new and used Subarus. Nelson DeMelo is an extraordinary leader who makes certain that every member of his team values every customer, and it is evident that he values his employees. This is truly unlike any car buying experience you will ever have. Our service person Anthony was knowledgeable,a great listener, patient and goes out of his way to make sure the customer fully understands everything they need to know before, during and after the buying experience. If I could rate this dealership 10 stars I would, I recommend every single person who's looking for a car to Brewster Subaru. the deal you make is the deal you get, More

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Best car lease experience ever!!!!!!!! This was my second lease experience with Brewster Subaru, but my first interaction with Fred Fogel. He was informative, patient, personable, all with This was my second lease experience with Brewster Subaru, but my first interaction with Fred Fogel. He was informative, patient, personable, all without a hard sell-very important to me. I was prepared to turn in my car at lease end and considered purchasing or leasing another make car. However, Fred worked with Nelson Demelo and me and arranged such a great deal, I decided to lease a new 2017 Imprezza. GREAT DECISION, GREAT CAR, GREAT EXPERIENCE. GREAT DEALERSHIP. I would recommend Brewster Subaru and Fred Fogel to anyone interested in purchasing or leasing a car. Florence Distelhurst Your overall rating of this dealership Would you recommend this dealership Yes More

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Honest, no hard sales pitch, friendly and responsive It was a pleasure dealing with Brewster Subaru and Nelson, the Manager, Robyn, the sales person and Rich, the finance person. They were each so attent It was a pleasure dealing with Brewster Subaru and Nelson, the Manager, Robyn, the sales person and Rich, the finance person. They were each so attentive, and I believe I got the best price without the empty promises and harassing sales pitches. I also really liked each one of them and enjoyed my time spent there. There is a really great vibe and they truly seem to like each other and what they do. More

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Outstanding and caring service!!1 Robyn and Nelson were very professional and responsive to our needs!! They also made my daughter comfortable and special on the purchase of her first Robyn and Nelson were very professional and responsive to our needs!! They also made my daughter comfortable and special on the purchase of her first WRX!! We purchased two vehicles and will be purchasing another soon!! Thank you Brewster Subaru for a great and smooth experience!!! More

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Friendly and efficient experience This will be my third car that I have purchased from this location. Every experience has been fantastic. All three were purchased with the personal This will be my third car that I have purchased from this location. Every experience has been fantastic. All three were purchased with the personal assistance of one of the managers Nelson. He is professional, confident, and approachable. I noticed how comfortable the staff felt with going to him for anything. Even after service hours he was there to help with a customer needing a loaner car. This time I had the pleasure of working with Anthony Pilla, he was extremely patient, kind and thourough throughout the entire process. The finance manager Rich, wow, I was completely impressed with the time he took with me to go over paperwork, offered me multiple options for continuing my warranty, and had everything handy to show me without any glitches. Very smooth process. On a side note, while Anthony was running around situating my trade in, I was completely impressed of the salesman across from him, I do not know his name but he sat by the door. While waiting I listened to him "sell" someone on a Subaru. The knowledge ran off his tongue like butter. And although I didn't work with him personally I felt he should also be recognized. Bravo Brewster Subaru! More

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Feels like family! I came in to lease a new Subaru and had an amazing experience. My mom bought her Subaru here after her car was totaled and everyone was so kind to her I came in to lease a new Subaru and had an amazing experience. My mom bought her Subaru here after her car was totaled and everyone was so kind to her that I decided to go to there for my next car. Anthony was so kind and helpful, and not to mention hysterical! He really took care of us and treated us like we were his own family. I know he's just a phone call away if I ever need help, and I am so thankful for the wonderful experience he gave us. Nelson, the GM was also incredible in helping us with our trade in and really taking the time to get to know us and make us comfortable. Rich, the business manager also helped make the process of actually starting the lease painless. All of the people we interacted with at Brewster Subaru are the reasons why we are now a Subaru family. I HIGHLY recommend going to Brewster Subaru because they truly care about their customers! Not only do I have a great car that I feel safe and happy in, but I have a network of people I trust and know will be there for me if I ever need assistance with my vehicle! More

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