Nez Faraj | Page 9

I had nice and easy experience, was in and out of the dealership in about 2 hours with my new car and do not regret it dealership in about 2 hours with my new car and do not regret it More

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We had seen our vehicle online. Nez walked us through the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by the purchase process. We drove from Iowa to Ohio to trade our 2014 X3 and purchase a 2020 X5. We were able to get a good value for our trade in by exchanging photos of the vehicle. Nez had all of the paperwork ready when we arrived in the morning. Everything went smoothly. Ian did a great good getting us familiar with our new vehicle. We drove 10 hrs to the dealer and the next day 10 hrs back in the new X5. It was worth the trip. Very good experience. More

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Nez was a pleasure to work with. I took six months to buy a car and he was VERY patient with me! Thank you so much! a car and he was VERY patient with me! Thank you so much! More

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Drove from Pittsburgh to test drive an M850i. Nez did an awesome job of communicating to me prior to coming in about the vehicle and had it already prepared before my arrival. In addition, he took the time awesome job of communicating to me prior to coming in about the vehicle and had it already prepared before my arrival. In addition, he took the time and thoroughly reviewed the car features with me prior to sale. A special kudos to the finance department for extending their Saturday hours to finalize the paperwork so that we could drive home the vehicle that day. It should be mentioned they can transfer out of state plates the same day to avoid the hassle with a PA notary. Great selection of inventory and would definitely come back to purchase again...thanks, Nez! Kim More

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Perfect buying experience! I dealt with Nez through phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! phone and email. The process from start to finish was incredibly efficient and the service extremely professional. No surprises! More

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Nez is the perfect salesman. He took the time to learn about what was important to us and found us exactly what we wanted. What a pleasure it was to work with him. Thanks Nez! You’re awesome! Colleen about what was important to us and found us exactly what we wanted. What a pleasure it was to work with him. Thanks Nez! You’re awesome! Colleen & Michael More

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Excellence is all aspects of service. Even delivered the car due to state line restrictions I had from covid-19. Couldn't ask for better customer service car due to state line restrictions I had from covid-19. Couldn't ask for better customer service More

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Should have come here first I had looked at a 2020 X3 M40i at another Ohio dealership and was prepared to buy but the follow through was poor. I did an internet search for the c I had looked at a 2020 X3 M40i at another Ohio dealership and was prepared to buy but the follow through was poor. I did an internet search for the configuration I was looking for and Nez from Westlake called me quickly. After a couple calls over a half hour period we had established what I was looking for and in this crazy COVD19 world we were able to find our comfortable way of working a purchase. We agreed with all on the phone and I drove up to examine the car and drive it and I have to say it was everything and more than I was hoping for. Nez was great and efficient we went and finalized details and he set his service guys to work prepping my new car. We settled on a delivery date and we went home. On pick up date Westlake BMW was very efficient with my paperwork and sent me back to Nez to show me my car. I then went to Justin one of the “geniuses “ and learned about my car. I got home and needed to call back to synchronize my garage door with my M40 and Westlake was way better than the BMW tutorials or at least were better with helping me understand. I can’t speak highly enough or recommend BMW of Westlake enough As far as selection, customer service, working with me, and recognition of what was important to me. This is my 2nd BMW and I will certainly be going to Westlake for my continued and future needs. I hope Nez is with the company for the future as he is the best sales advisor I have ever dealt with and strongly recommend giving him a call when you are ready to consider a BMW. More

by Gregg Verified Customer Verified Customer

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The buying process at BMW of Westlake was quick and easy. After several short phone calls I was given a price quote and spent less than an hour in the dealership itself. Nez and Adam were great and would rec After several short phone calls I was given a price quote and spent less than an hour in the dealership itself. Nez and Adam were great and would recommend them to anyone! More

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We purchased a new car in June and the experience was unforgettable. From email to phone calls to in person contact for delivery the experience was pleasant and professional. My wife said the experienc unforgettable. From email to phone calls to in person contact for delivery the experience was pleasant and professional. My wife said the experience was painless and we should buy our next vehicle at BMW of Westlake. More

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