Nick Covino
Nick Covino at Jackson Acura

Nick Covino | Page 36

Service Advisor

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.8
1,693 Reviews

Committed to customer satisfaction and strive for the best relationships with YOU the client Knowledge of the Acura line comes Experience

4.8

1,693 Reviews

Write a Review

Dealership Experience

26 yrs, 9 mos

Industry Experience

48 yrs, 5 mos

Specialties & Trainings

Been in the Dealership roles since 1978-Service Advisor-Service Manager-Body shop Estimator-Been at Jackson Acura for 9 years

1693 Reviews of Nick Covino

November 09, 2023

Dealership Rating
Employee Rating

Sergi and the rest of the sales team are amazing! Just wish I could say the same of the Service Department. More

by jeff_tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

November 06, 2023

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Employee Rating

Service was excellent. My service manager (Nick C. ) is professional, knowledgeable of the car and services required. He was a pleasure to work, went above and beyond to en More

by seancole34
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 14, 2023

Jackson Acura responded

Thank you for sharing your positive experience with our service department! We appreciate your kind words about Nick and your recommendation of our dealership. It's rewarding to know our team provided you with the quality service you deserve. Drive safely, and don't hesitate to reach out if you have any further needs.

November 04, 2023

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I have been a Jackson Acura customer for years and everyone from sales to service is five star. More

by DEANAMULHOLLAND
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Cody Johnson, Yvonne Russell , Cameron Hilden, Chege

Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear that our dealership continues to meet your expectations. We work hard to make sure our guests have an exceptional experience every time they visit. Thank you very much for your business -- We look forward to serving you again in the future!

November 02, 2023

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I worked with Nick Convino to get my car's windshield replaced after some weather damage. Nick helped with scheduling and making everything work, throughout some challenging back-ordering issues. He made More

by Moshe
Service Price Transparency
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Recommend Dealer
Yes
Nov 14, 2023

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you had a positive experience with Nick and our service team. Your satisfaction is our priority! We greatly appreciate your business and look forward to your next visit.

October 31, 2023

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Employee Rating

Took care oil change very quickly even though I was little late after 3 PM. Thanks for the quick turn around. More

by vamsyalapati
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Cody Johnson, Yvonne Russell , Cameron Hilden

Nov 13, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're happy to hear our team was able to serve you well! If there is anything we can assist you with in the future, please let us know.

October 28, 2023

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Always very good friendly service and always very quick on getting it done while you wait! More

by JOHN.GRIMSLEY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones, Cody Johnson, Yvonne Russell , Cameron Hilden

Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear our team continues to serve you well! We sincerely value your business, and we look forward to your next visit!

October 26, 2023

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Extremely professional, I would highly recommend this dealership. We purchased our vehicle here and have recommended this dealership to our friends. More

by SHERRYJEFF
Service Price Transparency
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Recommend Dealer
Yes
Nov 01, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback, and thank you for your referrals! We work hard to make sure our guests have an exceptional experience every time they visit-- We hope you enjoy your new vehicle and look forward to assisting you in the future!

October 21, 2023

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Everybody was very courteous. Took care of my issue. Got me in and out in a timely matter. More

by ford_6464
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Recommend Dealer
Yes
Oct 26, 2023

Jackson Acura responded

Thank you for choosing Jackson Acura -- We appreciate your feedback and are happy to hear our team was able to meet your needs in a timely manner! We work hard to make sure our guests have an exceptional experience every time they visit. Please let us know if we can assist you again.

October 18, 2023

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Employee Rating

Fast and prompt with the service and no additional surprises and nothing got pushed in More

by neni
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. If there is anything we can assist you with in the future, please let us know!

October 11, 2023

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Employee Rating

Very clean. Friendly staff everywhere. Got in and out in a timely manner. I will be back. More

by NickA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Jackson Acura responded

Thank you for taking the time to share your feedback! We are delighted to learn about your positive experience. Our goal is to make sure everyone who walks through the door leaves happy. We look forward to assisting you with your future sales and service needs!

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