Nick Covino | Page 37

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jackson Acura responded

Thank you for taking the time to share your comments with us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional one. We appreciate your feedback about the service time and hope for a future opportunity to demonstrate our commitment to excellent, efficient service.

Jackson Acura responded

Thank you for taking the time to share your feedback-- We love hearing about guests who have a wonderful experience at our dealership, and we are happy you are one of them! If there are any other automotive needs we can assist you with, please don't hesitate to call! We appreciate your business and look forward to assisting you in the future.

Jackson Acura responded

Thank you for choosing Jackson Acura-- Your kind words mean so much to us. We appreciate your feedback and are happy to hear that our team continues to meet your needs. Customer satisfaction is our #1 priority! We look forward to assisting you with your future sales and service needs.

Jackson Acura responded

Thank you for choosing Jackson Acura -- While it's good to hear our team delivered a 4 Star experience, we strive to deliver an exceptional one. We thank you for your honest feedback, it helps us achieve our goal. Hope to see you again and deliver a 5 Star experience!

Jackson Acura responded

Thank you for taking the time to leave your feedback! We're delighted to hear Nick and the rest of our service team have continued to provide a great experience. We appreciate your business and look forward to working with you in the future!

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are happy to hear that Nick has continued to meet your needs! We sincerely value your business and look forward to your next visit. Thank you for choosing Jackson Acura!

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We sincerely value your business and look forward to assisting you with your future sales and service needs! If you have any questions, please don't hesitate to reach out to our sales team and/or view current incentives and inventory on jacksonacura.com.

Jackson Acura responded

Thank you for your review, and we sincerely apologize for the delayed response. Our department is currently revisiting past reviews to ensure we address all feedback. We're sorry to hear about your experience with Nick and regret that it caused you frustration. That level of customer service does not reflect our standards, and we'll be addressing it with the team. We're pleased to hear that Yvonne provided excellent service and that you were satisfied with the workmanship, price transparency, and overall service time. We value your feedback and will work to improve in areas that didn’t meet expectations. If you need anything in the future, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to leave this review -- We're happy to have provided you with a positive, streamlined experience! We sincerely value your business and look forward to your next visit.