Nick Hawk | Page 74

Persistent check engine light Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love m Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love my car and the Ferman service department. More

by RDG Verified Customer Verified Customer

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Couldn't ask for better! Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure t Simply put, the service at Ferman is superb. Nick Hawk, my service advisor, is the best. He is friendly, knowledgeable, professional, and a pleasure to work with. I also want to thank the members of the service team who work on the nuts and bolts of my car to keep it in top running condition. I appreciate you and thank you all. Janice More

by janrace24 Verified Customer Verified Customer

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Great Service Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Wo Great service. Got new tires on my X5 & price was very comparable. Very happy with the service experience and communication throughout the process. Would recommend to others. More

by lisadunk Verified Customer Verified Customer

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Responsive Service Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comme Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comments. The Management request to solicit customer comments with a minimum of words is dead wrong and can lead to comments of lacking precise value. More

by schoenherr.norwin Verified Customer Verified Customer

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Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

by db58 Verified Customer Verified Customer

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All was good Nick / service advisor was excellent in all aspects of my visit. He kept me informed / very quick turnaround / explainer everything / very positive e Nick / service advisor was excellent in all aspects of my visit. He kept me informed / very quick turnaround / explainer everything / very positive experience Highly recommend More

by Nsamarkos Verified Customer Verified Customer

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Service is okay. This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gav This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gave this 2 stars due to the lack of unavailable loaners for service, extensive rules on loaners which I did not experience at other BMW dealerships. I also noticed they do not give a loaner equivalent to the value of your car, which is what I was typically used to. The service itself that I received I woud say is average. I was told the car was driven and there was no alignment issue noticed from driving and that they would need to put it on the alignment machine to see if it truly has an alignment issue. I was used to a dealer straight up putting the car on the machine to evaluate the issue directly and show me proof of a computer document showing alignment numbers and balances. I guess here they won't check unless you decide to pay for an alignment. The car is still in original mfg warranty and I found the level of service offered to be a bit displeasing. I would not blame this on the employees, rather on the tactics of the dealership. The car is supposed to operate within mfg spec at least until the mfg warranty expires. What is very demeaning to me is that various dealerships i have been to are unable to detect the issue and they will drag you along until warranty expires so that it is no longer their concern. More

by Filip Cristian Verified Customer Verified Customer

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Satisfied customer The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around tim The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around time was quick. Stone, thanks for coordinating this appointment and also driving to Tampa to deliver my updated contract! I appreciate you all accommodating my hectic schedule last week. More

by SatisfiedCustomer Verified Customer Verified Customer

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Oil change Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that wi Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that will read it for free or I can buy a reader for $39-$79. I have bought one before. More

by JIMJACK222 Verified Customer Verified Customer

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Another Great Experience! Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experien Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experiences that keeps me coming back. More

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