Nick Hawk | Page 75

Responsive Service Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comme Correct problem analysis and timely repair.. Service orientated .Nick is good in his job and knows how to identify with a customer. No.further comments. The Management request to solicit customer comments with a minimum of words is dead wrong and can lead to comments of lacking precise value. More

by schoenherr.norwin Verified Customer Verified Customer

Report | Print

Car still not fixed after 1 week in service and $4000 later! I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I bought a certified pre-owned car from Ferman BMW a few years ago and it has cost me at least $1000 every time I have taken my car in for inspection. I'm not sure what "certified" means to them but this has certainly been the worst car I've ever owned. This last time the service department had my car for one week (6/23-6/30) and did multiple repairs that totaled over $4000. My car has less that 75,000 miles on it and Ferman had to replace the entire AC system, brakes, rotors, valve cover gasket, and 2 recalls... what???? I had a Camry with nearly 300,000 miles that didn't have anywhere near the number of repairs needed as this 328i. It's crazy! The first day after the repairs (7/1), I started the car and the service engine light came on. This is inexcusable! Now it appears I will have to take off of work and drive 40 minutes back to the dealership to see why this indicator light is coming on. I can't believe that after all the time they had my car, and the money I spent for them to fix it, that I'm still having problems. This is extremely aggravating and will cost ME more time and money to take off work to get my car fixed AGAIN! I am extremely stressed out over the entire situation! More

by db58 Verified Customer Verified Customer

Report | Print

All was good Nick / service advisor was excellent in all aspects of my visit. He kept me informed / very quick turnaround / explainer everything / very positive e Nick / service advisor was excellent in all aspects of my visit. He kept me informed / very quick turnaround / explainer everything / very positive experience Highly recommend More

by Nsamarkos Verified Customer Verified Customer

Report | Print

Service is okay. This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gav This is a good dealership, I would recommend to use for service. Although the staff seems well trained and the service seems to be good overall, I gave this 2 stars due to the lack of unavailable loaners for service, extensive rules on loaners which I did not experience at other BMW dealerships. I also noticed they do not give a loaner equivalent to the value of your car, which is what I was typically used to. The service itself that I received I woud say is average. I was told the car was driven and there was no alignment issue noticed from driving and that they would need to put it on the alignment machine to see if it truly has an alignment issue. I was used to a dealer straight up putting the car on the machine to evaluate the issue directly and show me proof of a computer document showing alignment numbers and balances. I guess here they won't check unless you decide to pay for an alignment. The car is still in original mfg warranty and I found the level of service offered to be a bit displeasing. I would not blame this on the employees, rather on the tactics of the dealership. The car is supposed to operate within mfg spec at least until the mfg warranty expires. What is very demeaning to me is that various dealerships i have been to are unable to detect the issue and they will drag you along until warranty expires so that it is no longer their concern. More

by Filip Cristian Verified Customer Verified Customer

Report | Print

Satisfied customer The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around tim The Service Team at Ferman BMW offers great customer service! I went in to have the Interior and Exterior Protection applied, and the turn around time was quick. Stone, thanks for coordinating this appointment and also driving to Tampa to deliver my updated contract! I appreciate you all accommodating my hectic schedule last week. More

by SatisfiedCustomer Verified Customer Verified Customer

Report | Print

Oil change Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that wi Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that will read it for free or I can buy a reader for $39-$79. I have bought one before. More

by JIMJACK222 Verified Customer Verified Customer

Report | Print

Another Great Experience! Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experien Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experiences that keeps me coming back. More

Report | Print

Great job : service techs. I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet More

by APOLLOBEACHPLUMBING Verified Customer Verified Customer

Report | Print

Transmission leak was not fixed The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to compl The transmission leak although attempted changing out a transmission line, did not fix the leak. I have taken pictures and needs a resolution to complete the fix. More

by jrcbmw Verified Customer Verified Customer

Report | Print

Oil change This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. T This was was second opportunity to use this dealership. Just like the first time everything was wonderful. Will continue to utilize this deslership. Thank you. More

by Scarlettsews Verified Customer Verified Customer

Report | Print