Nick Hawk | Page 76

Ferman BMW--the best! As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and As always, I received a prompt and courteous reception. My problem was diagnosed quickly, and my service advisor explained what needed to be done and what that meant in terms of my receiving a loaner car. Finally, my car was washed and vacuumed so it looked like new. Great experience. More

by janrace24 Verified Customer Verified Customer

Report | Print

#SatisfiedCustomer I truly enjoy working with Alex Senko! He is a passionate salesman who not only listens to you, but allows you to explore the BMW brand. After wo I truly enjoy working with Alex Senko! He is a passionate salesman who not only listens to you, but allows you to explore the BMW brand. After working with me for nearly two weeks, allowing me to test drive several cars, he helped me find the car that met my needs, wants, and budget. I would not have considered a diesel wagon had it not been for him. From the management team to the finance team, everyone was very helpful. At Ferman, you get the sense that they truly want you to walk away a satisfied customer. More

by SatisfiedCustomer Verified Customer Verified Customer

Report | Print

Great service and quality work. Nick and the rest of the service staff were execelent when it came to greeting me, getting me in quickly, along with completing the work quickly and r Nick and the rest of the service staff were execelent when it came to greeting me, getting me in quickly, along with completing the work quickly and right the first time. Great service experience! More

by rleach1 Verified Customer Verified Customer

Report | Print

Great people!! Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It woul Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail. my overall experience is great. More

by AntonioM4 Verified Customer Verified Customer

Report | Print

Awesome service and staff! Everyone at Ferman BMW is so friendly and helpful! I purchased my vehicle in another state but they kindly helped me from scheduling all of the way to Everyone at Ferman BMW is so friendly and helpful! I purchased my vehicle in another state but they kindly helped me from scheduling all of the way to fixing the issue. And, Nicholas was amazing and also extending his services whenever I needed to bring my vehicle in again. I can’t say enough good things about this dealership! More

by leahmclean Verified Customer Verified Customer

Report | Print

Excellent, professional, expedient service I brought my car in to have several items serviced. I was able to make an appointment quickly, request a loaner car for the day since picking up the I brought my car in to have several items serviced. I was able to make an appointment quickly, request a loaner car for the day since picking up the following and needed transport. I was checked in quickly by my Service Manager and checked out quickly with a loaner. Everyone was pleasant and they provided quick follow-up on status of everything. I highly recommend this BMW Service Center and the great service will bring me to Sales at Ferman BMW for my next car. More

by AJT Verified Customer Verified Customer

Report | Print

BMW Service Always excellent service by Nick. The reason I service my car here., Never disappointed and always helpful and strives to make everything perfect . T Always excellent service by Nick. The reason I service my car here., Never disappointed and always helpful and strives to make everything perfect . Thank you More

by kristen Verified Customer Verified Customer

Report | Print

Serious issues that could kill people My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times. I bought this "certified pre-owned" vehicle about a year ago and have had nothing but trouble with it. So far I've had to have the battery replaced, dashboard replaced, and most recently a broken steering shaft, plus other not so major issues. I am terrified to drive my children in this car. None of these issues should happen on a car that's only 4 years old and supposedly "certified". I contacted BMW corporate office and they have no interest in helping me get a safer vehicle. I was offered one monthly payment for the 7+ times I've had to be inconvenienced by requiring service - not to mention a broken steering shaft could have killed me, my children, or someone else! I would not recommend BMW to anyone. It will the biggest waste of money you've ever spent! I plan to contact an attorney and pursue this further. More

by tnlady21 Verified Customer Verified Customer

Report | Print

Customer Appreciation Day Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associat Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associate regarding a trade in of my present model. Both men were courteous, professional, and helpful More

by LONGLOST22 Verified Customer Verified Customer

Report | Print

Excellent service , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Pric , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Price negotiation was very smooth. Karl did an outstanding job working with Alexis to resolve a problem with my wife's new car, getting her into another one with little hassle. More

by Mrmojito Verified Customer Verified Customer

Report | Print