Nick Hawk | Page 76

Serious issues that could kill people My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times My issue is not with my service advisor, it is with the lemon that was sold to me My is 4 years old and has had to have service many, many times. I bought this "certified pre-owned" vehicle about a year ago and have had nothing but trouble with it. So far I've had to have the battery replaced, dashboard replaced, and most recently a broken steering shaft, plus other not so major issues. I am terrified to drive my children in this car. None of these issues should happen on a car that's only 4 years old and supposedly "certified". I contacted BMW corporate office and they have no interest in helping me get a safer vehicle. I was offered one monthly payment for the 7+ times I've had to be inconvenienced by requiring service - not to mention a broken steering shaft could have killed me, my children, or someone else! I would not recommend BMW to anyone. It will the biggest waste of money you've ever spent! I plan to contact an attorney and pursue this further. More

by tnlady21 Verified Customer Verified Customer

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Customer Appreciation Day Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associat Thanks for allowing me to be part of the Customer Appreciation Day. My BMW 328 I car was checked and while I was waiting I spoke with a sales associate regarding a trade in of my present model. Both men were courteous, professional, and helpful More

by LONGLOST22 Verified Customer Verified Customer

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Excellent service , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Pric , friendly staff. Couldn't ask for more. I purchased a new M4, ordering it from the factory. Alexis kept me informed on status and delivery date. Price negotiation was very smooth. Karl did an outstanding job working with Alexis to resolve a problem with my wife's new car, getting her into another one with little hassle. More

by Mrmojito Verified Customer Verified Customer

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Best dealership experience ever! Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in th Can't say enough about the level of service, professionalism and friendship that the Ferman team provides. Steve Venden is simply awesome, Erin in the business office a delight to work with. Highly recommend to anyone! Derek More

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Pleasantly surprised I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman. More

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collission repair Dealership was extremely attentive in resolving an A/C problem after my car was hit head on. The level of proffesionalism was extremely high and deale Dealership was extremely attentive in resolving an A/C problem after my car was hit head on. The level of proffesionalism was extremely high and dealer also picked up car from my home after a few issues. Worked closely with Geico Insurance to locate and resolve the problem. More

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Always a pleasure I have never had a bad experience at Ferman BMW. The staff is friendly, courteous, and wonderfully competent. Plus the waiting area is stocked with I have never had a bad experience at Ferman BMW. The staff is friendly, courteous, and wonderfully competent. Plus the waiting area is stocked with food and drinks, and is really comfortable. Because it is, I usually wait for my car to be serviced. :) More

by nikkispitzer Verified Customer Verified Customer

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Routine maintenance and subsequent repair Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it Routine maintenance check revealed hidden issue (oil leak) that could have caused serious problems if not detected and addressed at this time. Glad it’s behind me! More

by crc1212 Verified Customer Verified Customer

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Fast service. Professional. I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it i I’ve been using this service department for 7 years now and it’s been always very good experience. Professional, quick and courteous service. But it is the quality of German engineering that keeps me disappointed at times. Too many repairs for a brand new car with low mileage. I take good care of it, keep it maintained on time, but it the car gives me problems now with the engine. It shouldn’t happen to a BMW with 65k miles with one owner. More

by NATASHAP4 Verified Customer Verified Customer

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Air bag recall and oil change, all went well. The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! The service agent Nick Hawk was excellent, even to the point of applying a current discount for the oil change without my asking. Good experience! More

by rkcjr Verified Customer Verified Customer

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