Nicole Damiano | Page 3

Lester Glenn Subaru responded

Hi FPETERSEN123, Thanks for sharing your feedback and for bringing this to our attention. We’re glad to hear you felt well-treated during your visit, as providing respectful and professional service is very important to us. We also understand your concern regarding recommended maintenance items and pricing. While some services may be part of manufacturer-recommended maintenance schedules or tied to long-term warranty compliance, we completely understand how it can feel overwhelming or unclear at times. Our service team aims to provide transparency and explain why each recommendation is made, but we recognize we don’t always get that across as clearly as we should. If you’d like, we’d be happy to review your specific service recommendations with you in more detail and go over what is required versus optional so you can feel fully confident moving forward. Thank you again for your honest feedback, it helps us improve. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi tracfast1, Thanks for sharing your experience! We’re glad to hear the service center continues to provide a pleasant, informative, and professional experience while delivering quality, on-time repairs. Consistency like that is exactly what the team strives for, and it’s great to know that stood out during your visit! We truly appreciate your feedback and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JOHNGIURANO, Thanks for sharing your experience! It’s great to hear that Seth and the team made your visit a positive one and provided helpful, supportive service without any pressure. Creating a comfortable, no-push environment while still being attentive and informative is exactly what the team strives for! We truly appreciate your recommendation and kind words. Thank you for choosing Lester Glenn! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi ED79, Thanks for sharing your experience! It’s great to hear that the manager, desk staff, and technician all went above and beyond to provide helpful service. The team works hard to make sure every part of the visit runs smoothly, and we’re glad that effort came through for you! We truly appreciate your kind words and thank you for choosing us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JSEFCHIK, Thanks for sharing your experience! It’s great to hear that Nicole made everything go smoothly for you and took the extra step to pre-order the part so you wouldn’t need a second visit for the same repair. That kind of thoughtful planning and attention to detail really helps make the service process more convenient and stress-free! We truly appreciate your kind words and are glad you had such a positive experience with the team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi bennski, Thanks for sharing your experience! It’s great to hear that Nicole made your check-in process easy and efficient while also taking the time to answer all of your questions. Providing clear communication and a smooth experience is exactly what the team strives for in every visit. We truly appreciate your kind words and feedback! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MICHAELFOXPROVISIONS, Thanks for sharing your experience! It's wonderful to hear that our service team provided professional and friendly support while clearly explaining the work performed and any recommendations. We’re especially glad you felt well-informed throughout your visit. That level of transparency and care is exactly what we strive for. We truly appreciate your continued trust and look forward to helping you with your future vehicle purchases at Lester Glenn. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi CON2749, Thanks for sharing your experience! It's wonderful to hear that Nicole made your service visit such a positive one. We’re especially glad she consistently goes out of her way to ensure you’re satisfied, as that level of care and dedication is exactly what we strive for in our service department. We truly appreciate your continued trust and your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi GerrySheridan212, Thanks for sharing your experience! It's wonderful to hear that your recent service visit was exceptional and that Nicole went out of her way to make sure you were satisfied. We’re glad she provided that extra level of care and attention, as making sure our customers feel supported is exactly what we strive for. We truly appreciate your kind feedback. Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi VICTORCELI, Thanks for sharing your experience! It's wonderful to hear that you received great service and that our staff made a positive impression during your visit. We’re especially glad you’re enjoying the service videos as part of the process, as they’re designed to provide clear transparency and help keep you informed about your vehicle every step of the way. We truly appreciate you taking the time to leave your feedback. Happy Driving, The Lester Glenn Subaru Team