Nicole Damiano | Page 42

Great customer service. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. They took a lot of time to listen to concerns I had with my new car and did a thorough check on it to make sure our concerns were addressed. More

by Koehler5 Verified Customer Verified Customer

Print

It's always a pleasure having our Subaru Outback serviced at Lester Genn, Nicole Damiano is very Plesant and personable and professional!! at Lester Genn, Nicole Damiano is very Plesant and personable and professional!! More

by wmjd44 Verified Customer Verified Customer

Print

My car was in on time and was kept informed during every step of the service process. I would recommend Lester Glenn Subaru to any one looking for a quality service experience step of the service process. I would recommend Lester Glenn Subaru to any one looking for a quality service experience More

by vincentjankowski Verified Customer Verified Customer

Print

Nicole has always been customer oriented and provides superior customer service. This is my third crosstrek and have always relied on Nicole for handling service requests. superior customer service. This is my third crosstrek and have always relied on Nicole for handling service requests. More

by rk_valentine Verified Customer Verified Customer

Print

Nicole is very knowledgeable and a sweetheart. The entire group at Lester Glenn are very pleasant and go above and beyond. It's an actual pleasure having my vehicle serviced at the dealership. The entire group at Lester Glenn are very pleasant and go above and beyond. It's an actual pleasure having my vehicle serviced at the dealership. More

by marialsorentino Verified Customer Verified Customer

Print

I experienced friendly and quick service. Very professional and polite. Always have had great service at this dealer, both at the desk and auto services. Very professional and polite. Always have had great service at this dealer, both at the desk and auto services. More

by JPAPOLA4 Verified Customer Verified Customer

Print

Everyone was fantastic. My car was diagnosed quickly and Nicole communicated everything right away. Thank you Lester Glenn. My car was diagnosed quickly and Nicole communicated everything right away. Thank you Lester Glenn. More

by TONYFERRARA03 Verified Customer Verified Customer

Print

Made an appointment for what I thought would be a quick and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wa and easy oil change….I am not that lucky…. Well after two to two and half hours of waiting, the “simple oil change” was completed. During the long wait time, I was able to witness what can ONLY be described as a low budget daytime soap opera with all the work drama that unfolded. Luckily, the service center did offer free popcorn for viewing pleasure to witness the ongoing drama. During the time I spent waiting I was able to overhear an employee state “F*** this I am not working with her and proceeded to walk out”. Was able to watch multiple employees attempt to fix the coffee maker / cappuccino machine, but failed and then proceed to state “this machine is a xxx and needs to be replaced”. I chuckled to myself and kept watching TV. I also witnessed on numerous occasions a service representative, being arrogant and condescending to customers that had simple questions regarding parts / service being completed on their personal vehicles. Apparently, asking follow up questions is FORBIDDEN and each question was met with shouting and childish face making when the employee walked back to their work desk. When my car was completed I had the pleasure of meeting the only polite individual of the day so far who was the cashier. When paying another employee came over and reached over my shoulder to drop what appeared to be outgoing mail to the cashier. No “excuse me or pardon me” just reach around and dropped off the letters. The cashier shook her head and disbelief and apologized, and I replied with “you shouldn’t have to apologize for the inconsiderate coworkers. It’s not your fault”. She smiled and said have a great day and I walked to me vehicle. When walking to my vehicle the same service representative was pulling up another vehicle and apologized for the “long wait” and proclaimed she can get a five star rating. I laughed out loud and said 5 star rating for drama that unfolded during my visit. I got in my vehicle and left. I am in complete disbelief over the entire service experience. An oil change should not have taken 2.5 hrs. At most maybe 30-45 minutes, especially if I made an appointment. The arrogance attitudes and childish behavior that was portrayed was appalling. Guess customer satisfaction was not top priority that day, which is unfortunate because the ratings are generally good for this and it’s close/convenient to proximity of where I moved too. However, if this is how it runs daily I will just continue to service my vehicle at the dealership I purchased my vehicle. More

by JMKEl Verified Customer Verified Customer

Print

Was in for 30k svc and was chatting with my friends Seth Leifer & Jim Grace. Looked at the Crosstrek Limited and then the WIlderness. Was not planning on trading in either. Liked what I had very much so. Th Leifer & Jim Grace. Looked at the Crosstrek Limited and then the WIlderness. Was not planning on trading in either. Liked what I had very much so. The new toys available were nice. But, with the equity from my trade made the deal that much better. There were very paitent with me and walked me through the different options available to me for financing. After taking a day to play with the numbers I ended up coming back when my car was done with svc and traded it in for a new 2024 Crosstrek Wilderness. I only raised my pymt $20.. NOT bad at all for a brand new ride. Thank you AGAIN Jim Grace & Seth Leifer and Nicole Damiano (Svc Queen) You really made this a joyful experience and love how easy Lester Glenn makes the whole process so easy! Thank you again everyone!!! More

Print

Everyone is so polite and accomodating. It's always very much a pleasure dealing with everyone It's always very much a pleasure dealing with everyone More

by TROBYN.EVANS Verified Customer Verified Customer

Print