Nicole Fisher | Page 3

Great Customer Service that cares They have a good team everyone works together and they have a caring caring and appreciation for customers. They make you feel like family when you go They have a good team everyone works together and they have a caring caring and appreciation for customers. They make you feel like family when you go ask them for help. My kind of place. More

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Terrible Experience I have purchase 4 vehicles with South Oak Dodge. My last vehicle was a lease I went into South Oak Dodge about two months before my lease was going to I have purchase 4 vehicles with South Oak Dodge. My last vehicle was a lease I went into South Oak Dodge about two months before my lease was going to end and in they got me a very good deal on a brand-new Pacifica. I was told by several sales people that you can turn in your car before the lease so I started to look and found something. But that isn't the truth you're still liable for your lease payments and or the lease payments should be factored into your new price of the car but South Oak Dodge neglected to inform me and or put the lease payments into the price of the new vehicle. I did not know this until I got a final bill for my first lease financial company. When I went back to South Oak to tell them that they did me wrong for not adding that into my monthly payments and for not informing about it they said it was my fault. It's not my fault they do terrible business! I never had problem before or I would've never went back to them. So stay far far away from them. They do terrible business!!!!!! More

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A Great Experience! I went into the dealership not knowing how this was,going to turn out. As I sat there with Nicole going over the particulars, i still didnt know and w I went into the dealership not knowing how this was,going to turn out. As I sat there with Nicole going over the particulars, i still didnt know and when they said,"here are your keys I still didn't know! The next day was,when I knew everything was right and I knew how!! Nicole Fisher you went above and beyond and I THANK YOU!! Happy Holidays !! More

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Great experience! Awesome Sale Associate! I had a great experience purchasing my new Jeep Cherokee with Nicole Fisher. Nicole was upfront, knowledgeable and exceptional. I also received prof I had a great experience purchasing my new Jeep Cherokee with Nicole Fisher. Nicole was upfront, knowledgeable and exceptional. I also received professional and courteous service with Leo in finance as well. More

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Send offs! And liars! Usually you leave your number with a car dealership, and almost every salesman will call you. I've called this dealership more times then a customer e Usually you leave your number with a car dealership, and almost every salesman will call you. I've called this dealership more times then a customer ever should in the last 3 days. And no one ever got back with me. I went in to attempt to trade up from a 2015 Charger to 2016 Charger. I had paystubs 3k cash for down payment and my keys to trade in. The salesman knew almost nothing about the car. Everything he was telling me I already knew about the vehicle. He knew basics of a regular car. I was offered 15k for a car that was a little over a year old. It was a slap in the face. Here it is I have records of me keeping up all maintenance on the vehicle. It was in a slight hit and run from the rear. A tiny scratch. And I was offered 15k. Yet the car was sold to me for 31k.. AT THIS DEALRSHIP! So I left it was too much "negative equity" in the car. 2 hours later I received this long heart felt email from the General Sales Manager Mark Hester promising we can work out a deal come back to see him etc. So I decided to call and even put down more cash. That was on a Friday. We spoke briefly and promised that he would call back by the end of that day. 3 days later I called and was sent to his voicemail and even went up there to see him in person. Never met him. What a complete send off. He was supposedly in a meeting. So I decided to get my brakes repaired, an oil change, new tires and new windshield wipers. I was told I had to wait 5 plus hours or schedule an appointment in a very rude manner. As many times as I've visited here to get my car fixed, never have had to schedule an appointment. The Service advisor Tim said to come back 3 PM which was 4 hours later. I called before making an unnecessary trip. I was told they don't do appointments it's first come first serve and that Tim was gone for the day. Never I have I EVER been so dissatisfied with a car dealership ever. And this is my fifth car. I've been treated better at dealerships on the south side of Chicago. More

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Outstanding customer Service I give South Out Dodge a 5 star rating because the whole staff was very welcoming & friendly. My sales woman helped me narrow down my search & help me I give South Out Dodge a 5 star rating because the whole staff was very welcoming & friendly. My sales woman helped me narrow down my search & help me find the right vehicle for me. More

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5th family purchase Nicole makes the purchase very painless frome start to finish . It's a pleasure to work with her this is my families 3rd purchase this year and fifth Nicole makes the purchase very painless frome start to finish . It's a pleasure to work with her this is my families 3rd purchase this year and fifth overall.. I look forward to many more years of business with south oak ..thank you More

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very nice attentive. smart. friendly I gave the rating 5 stars because the dealer made sure I was ok kept me with water. Knew a lot about the vehicles I was looking at. Showed me she care I gave the rating 5 stars because the dealer made sure I was ok kept me with water. Knew a lot about the vehicles I was looking at. Showed me she cared about what I was looking at. I was very pleased. And I purchased More

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