Nicole Pefine | Page 2

Customer friendly - she found a way to charge several large charges to warranty, for which I am grateful. The car was in the shop for about three days during which time I had a good loaner. She was in to large charges to warranty, for which I am grateful. The car was in the shop for about three days during which time I had a good loaner. She was in touch by phone when needed. Less happy with my Subaru. I have had several costly repairs done to a car that is driven carefully, most of the time between our home in Somerville, and Wellesley, where my wife works. More

by SENGELSTAD0 Verified Customer Verified Customer

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Everyone in the service department are friendly and helpful. I always wait for service and never have been kept long. Waiting area is clean and pleasant. helpful. I always wait for service and never have been kept long. Waiting area is clean and pleasant. More

by cnciccone Verified Customer Verified Customer

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Tanner was helpful. I had oil change and tire rotation. It was done less than hour. I had oil change and tire rotation. It was done less than hour. More

by alptekinsokmen Verified Customer Verified Customer

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The service was great. The sales person was really nice. I enjoyed the experience. I would go back there again and buy another car. I do think that this survey needing to w The sales person was really nice. I enjoyed the experience. I would go back there again and buy another car. I do think that this survey needing to write something as a pain. More

by JOELLAINO Verified Customer Verified Customer

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Fast service : friendly , explained things to watch out for too. I’ve scheduled the next visit for too. I’ve scheduled the next visit More

by faliyeva2018 Verified Customer Verified Customer

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Great service, timely responses. Explained the services needed thoroughly. Was able to complete services in the time window that worked for me. Explained the services needed thoroughly. Was able to complete services in the time window that worked for me. More

by CHRISODON Verified Customer Verified Customer

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Very helpful with my vehicle with outside warranty I love the help either getting a rent-a-car She is very helpful love the help either getting a rent-a-car She is very helpful More

by JSANTOS1217 Verified Customer Verified Customer

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Although communication could be better, overall the experience was positive. We go the service we needed. experience was positive. We go the service we needed. More

by roosimon Verified Customer Verified Customer

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Nicole Pefine was very attentive to my repair needs. She listened and followed thu with all stages of my repairs..The videos of under my car by the tech with the discussion of what may be needed for repa She listened and followed thu with all stages of my repairs..The videos of under my car by the tech with the discussion of what may be needed for repairs was very interesting.. More

by KWASTON20 Verified Customer Verified Customer

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Recently I too my car in for routine maintenance After about 10 Minutes at home my cell phone started flashing sending messages check engine light was on and my car was off and parked After I After about 10 Minutes at home my cell phone started flashing sending messages check engine light was on and my car was off and parked After I checked it I called Nichol who was my service rep. The next day I took my car back to dealer Tanner was the one helping me. Tanner was so kind and professional His dedication to provide me with a loaner car was a tremendous help. He reassured that they would triage the problem so I shouldn’t get stressed out about it His was very helpful. Very professional very knowledgeable about of his job and has excellent communication skills When everything was fixed. He took the time to explain what the problem was and it was fixed More

by Dpiper Verified Customer Verified Customer

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