Awful customer service in the service dept.
even with an appt, my vehicle was not ready when needed to pick up, furthermore, I was the one who reached out multiple times to even get updates on
even with an appt, my vehicle was not ready when needed to pick up, furthermore, I was the one who reached out multiple times to even get updates on my vehicle. And no surprise they have no loaners so I couldn’t just leave my vehicle there for days on end which is what the probably wanted. Ended up having to take my lunch from work, take a xxxx Uber to dealership just to pick up my vehicle that wasn’t even fixed because of course they close by the time I get off work. It’s just a joke over there. Understaffed, unprofessional and it bleeds into the customers. I’ll think twice before purchasing a vehicle at a place that cannot have a productive, functioning service dept that actually serves its customers and follows through with their promises times.
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by Laura
Verified Customer
Verified Customer
May 26, 2025 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us, Laura. I understand your concerns regarding the service department and the delays you encountered with your vehicle. I appreciate your feedback, as it helps us improve our standards at Mark Christopher Auto Center.
Please feel free to reach out directly so we can discuss this matter further and ensure a better experience in the future. Your satisfaction is important to us.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
your customer service is poor, your people don't follow
up, and you do not treat your customers with care.
up, and you do not treat your customers with care.
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by rachel.forillere
Verified Customer
Verified Customer
May 19, 2025 -
Mark Christopher Auto Center responded
Thank you for sharing your concerns, Rachel. I appreciate your feedback regarding your experience with Mark Christopher Auto Center. We are committed to providing exceptional service and would like to understand more about your situation. Please feel free to reach out to me directly so we can address your concerns and ensure a better experience in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The best that I have ever experienced.
From the time you arrive greeted with the highest respect and concerns. My service rep (Nobu) always gives a clear understanding of the service nee
From the time you arrive greeted with the highest respect and concerns. My service rep (Nobu) always gives a clear understanding of the service needed for my car and if any additional service that may be require. He is very professional, knowledgeable, allow you to ask questions and an answer is always given, always very well groomed. He is truly an access to your service department. I have referred others if and when they need service your dealership is the place and to ask for him. Thanks to your staff 👍
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by SWEETPEADOLL45
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Mark Christopher Auto Center responded
Thank you so much for your wonderful review! I really appreciate your kind words about Nobu and the service team at Mark Christopher Auto Center. It's great to hear that you felt respected and well-informed during your visit. Your referrals mean a lot to us, and we look forward to assisting you and your friends again in the future. Thank you for choosing us! 👍
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Took my car in for oil change and breaks.
First class service and same day I got my car. Fast service
First class service and same day I got my car. Fast service
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by boxer3rd
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We're thrilled to hear you had a first-class experience with your oil change and brake service at Mark Christopher Auto Center. Our team strives to provide fast and efficient service, so it's great to know we met your expectations. We look forward to seeing you again for your next service!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Mark Hristopher are the best in california have good
service and are a good auto center to buy new car.
service and are a good auto center to buy new car.
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by silvanopj
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2025 -
Mark Christopher Auto Center responded
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us at Mark Christopher Auto Center. Providing excellent service and helping you find the right car is our priority. We hope to see you again for your next automotive needs!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Great service, solved problem and will be there next
time. Love cadillac and the dealer service
time. Love cadillac and the dealer service
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by LABOOLACA1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Fletes
, Julie Escobar, Leslie Fuentes, Dario Gomez
May 08, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We're thrilled to hear that you loved the service at Mark Christopher Auto Center and that we were able to solve your problem. We're excited to assist you with your Cadillac again in the future. Don't hesitate to visit us next time!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Greeted instantly on arrival.
Friendly and courteous all the way through. Prompt call and response
Friendly and courteous all the way through. Prompt call and response
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by DJANAYA1
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! We appreciate your kind words about the friendly and courteous service you received at Mark Christopher Auto Center. It's great to hear that you felt welcomed and valued. We look forward to serving you again soon!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
Nobu in the Cadillac service department always does an
excellent job and keeps up in a communication with his clients
excellent job and keeps up in a communication with his clients
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by TJ4ROCKIES
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2025 -
Mark Christopher Auto Center responded
Thank you for your kind words! We appreciate you recognizing Nobu's excellent service at Mark Christopher Auto Center. Communication is key, and we're glad to hear he kept you informed throughout the process. We look forward to serving you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Chelsea provides the information with clear explanations.
She keeps you informed and up to date with the servicing. Excellent facilities.
She keeps you informed and up to date with the servicing. Excellent facilities.
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by Corey
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2025 -
Mark Christopher Auto Center responded
Thank you, Corey, for your amazing feedback! We're thrilled to hear that you found the information clear and appreciate our efforts in keeping you informed about the servicing. At Mark Christopher Auto Center, we strive to provide excellent facilities and service to our customers. We look forward to seeing you again soon!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The timeliness and communication was great from the
advisor and my car was completed ahead of schedule.
advisor and my car was completed ahead of schedule.
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by SHACHIA
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2025 -
Mark Christopher Auto Center responded
Thank you for your review! It's great to hear that you experienced timeliness and communication from our advisor and that your car was completed ahead of schedule. We always strive to provide excellent service at Mark Christopher Auto Center. We look forward to seeing you again next time!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
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