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Javier Juarez

Overview Reviews (91)

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Javier Juarez

Service Advisor

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

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4.5

91 Reviews

Overview Reviews (91)

4.5

91 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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91 Reviews of Javier Juarez

September 23, 2026

Dealership Rating

Employee Rating

Check-in was a bit longer than expected. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. Service writer Provided clarity and transparency on questions asked. Over all smooth experience. More

by luis.nunez812

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Cesar Luna, Juan Fletes

Sep 23, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback! I’m glad to hear that you had a smooth experience at Mark Christopher Auto Center and that our service writer was able to provide clarity and transparency. I appreciate your understanding regarding the check-in time and hope to serve you even better on your next visit. Don't hesitate to reach out if you have any further questions or need assistance! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

September 12, 2026

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Excellent customer service. My service person was very knowledgeable and very professional. vehicle was promised on time also. My service person was very knowledgeable and very professional. vehicle was promised on time also. More

by Jason

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 13, 2026 -

Mark Christopher Auto Center responded

Jason, thank you for your wonderful review! I’m thrilled to hear about your excellent experience with us. It’s great to know that we provided knowledgeable and professional service, and that your vehicle was ready on time. I appreciate your support and we hope to see you again at Mark Christopher Auto Center! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 08, 2026

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Had a great experience with the customer service manager and my service advisor. Great communication and my service advisor. Great communication More

by alana463

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dino Picanzo

Sep 08, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Alana! I’m thrilled to hear that you had a great experience at Mark Christopher Auto Center and that our customer service and communication met your expectations. I appreciate your feedback, and we hope to see you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 06, 2026

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My truck leaked oil all over our paver driveway. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. Never been an issue before, never had a leak. Now have to find the leak where you guys messed it up. More

by buttonfly91701

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Cesar Luna, Juan Fletes

Sep 07, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us. I understand your frustration regarding the oil leak from your truck, and I appreciate your feedback. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to me directly, and I would be happy to discuss thisfurther with you. I am here to help. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2026

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The cashier staff was rude regarding the release of the vehicle keys and the location of the vehicle. The first staff member did not provide specific information to locate my vehicle and when I followed up vehicle keys and the location of the vehicle. The first staff member did not provide specific information to locate my vehicle and when I followed up with another staff, the other staff spoke to me as if I should have known where my vehicle was located in the parking lot. Both cashiers were not helpful at all in locating my vehicle in the parking lot and were rude. More

by acjp05

Verified Customer

Recommend Dealer

Other Employees Tagged: Javier Juarez

Sep 05, 2026 -

Mark Christopher Auto Center responded

Thank you for your sharing your concerns regarding your experience at Mark Christopher Auto Center, and I appreciate you bringing this to my attention. If you’re open to discussing your experience, please feel free to reach out to me directly, and I’d be happy to speak with you. Your comments regarding your experience with our cashier staff provide valuable insight as our team continues to look for opportunities to improve our service and enhance the customer experience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 04, 2026

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The dealership provides a good workman ship when we take the vehicle to get maintenance. the vehicle to get maintenance. More

by ramireza909

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Sep 05, 2026 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate your kind words about the workmanship at Mark Christopher Auto Center. It's great to know that you are satisfied with our maintenance services. Looking forward to seeing you again for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 02, 2026

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Employee Rating

Takes forever for anyone to acknowledge you’re there. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. No body meets you when you pull up like other GM dealerships. When you walk into the office area several people sitting at computers or their phones. One person helping a customer. Had to wait for the one person helping someone to finish and finally ask me what I’m here for. Everyone else never even looked up. No communication on the status of my truck without me having to reach out and ask. More

by davidblock614

Verified Customer

Service Price Transparency

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Recommend Dealer

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Cesar Luna, Juan Fletes

Sep 02, 2026 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback, David. I appreciate your input regarding your experience at Mark Christopher Auto Center. I understand that timely communication and acknowledgment are vital, and we strive to improve in these areas. Please feel free to reach out to me directly to discuss your concerns further. Your insights help us enhance our service. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 29, 2026

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Employee Rating

Service is quick and good. Pick up service is really important to me. Maintanience is quick, Pick up service is really important to me. Maintanience is quick, More

by Ed

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 30, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Ed! I’m glad to hear that you appreciated our quick and efficient service at Mark Christopher Auto Center. I understand how important pick-up service is, and I’m glad we could meet your needs. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 04, 2026

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Excellent service from my service advisor and technician. Very please with my visit. Will definitely be back. Very please with my visit. Will definitely be back. More

by DREWSTANG15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 04, 2026 -

Mark Christopher Auto Center responded

Thank you for your kind words, Drew! I’m thrilled to hear that you had an excellent experience with your service advisor and technician at Mark Christopher Auto Center. I appreciate your feedback, and we look forward to welcoming you back for your next visit! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 03, 2026

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Employee Rating

Everyone was very helpful. The serviced and fixed my car to my standards & everything was clearly noted at check out. The serviced and fixed my car to my standards & everything was clearly noted at check out. More

by michellebeans

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Rizzi, Dino Picanzo, Chelsea Jose, Nobu Damon, Jackie Klosky, Tony Lopez, Avo Injian, Cesar Luna, Juan Fletes

Aug 03, 2026 -

Mark Christopher Auto Center responded

Thank you for your wonderful review, Michelle! I’m delighted to hear that everyone at Mark Christopher Auto Center was able to meet your standards and provide clear communication during your visit. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932