"Best car shopping experience I ever had "
I had a great experience shopping a car with Norgen I felt like he wanted me to get the best car that answe my need and wants very patient .go Toyota !!
"Walked in deal closed same day"
Thank you for friendly staff, deal closed on same day!
Was considering other brand but team met my needs.
Looking forward to long term partnership.
"Norgen was great. Manager & finance were impatient & rude."
We set a time to pick up the vehicle we were purchasing and it took close to 3 hours to complete the process. Norgen greeted us and had the vehicle washed & ready. He was great! However, we had to sit for about 45 minutes because the paperwork was not ready. Then the Manager, Nick Lee, had not clearly communicated that a previous rental was being applied to the purchase price & mud guards were being added at no cost. This caused confusion about pricing and took much longer to figure out the paperwork. Nate Taylor (finance) was impatient and acted irritated when we wanted to read the paperwork we were signing. I was so frustrated by how long it took and with how we were treated that we ended up leaving without the vehicle. I considered starting over with a different dealership but we didn't want to go through the process all over again so we ended up picking up the vehicle the next day.
"Buen trabajo "
Todos hacen un buen trabajo en lo personal me encantó el trato amable de bob quien tuvo la paciencia y amabilidad de enseñarnos el auto que queríamos . En general recomendaría este lugar para comprar su auto .
"Great, easy transaction."
We purchased our last 3 vehicles from RM. Norgen helped us on Sunday. He was very knowledgeable about the the two vehicles we were thinking about. Once we settled on the Highlander, he made sure we selected the model that would be best For us. He was so pleasant and polite. He was fun to visit with....although English is a new language for him he was great. We enjoyed him. Nate in finance is great as well. He has helped us before. Thanks guys. I Love love love ?? My pearly white ride!
Excelente servicio y trato super especial con los clientes, te ayudan a buscar el vehículo que se adapte mejor a tu presupuesto y una asesoría excepcional, el proceso de compra es muy rápido en comparación con otros concesionarios.
"Horrible experience at this dealer"
We set up the meeting two days in advance for one especific car. A Toyota Camry Hybrid 2018 with few miles. When they showed us the car it was crashed in the back! A real shame!!
No any complimentary offer was made. We traveled from Salem.
Honestly one of the worst and stressful experiences buying a car.
We will never buy a car from this dealer in the future.
"Norgan Bolano, Magic Nick and Nate our finance guy"
The whole scenario was not perfect but nothing ever is, I would have liked a slightly better deal but I think we made a good deal. That being said the people we dealt with could not have been nicer, patient with me and tried to do the very best by us. Norgen was especially attentive to details and very explanatory with the car details and walk through with all the operations of the car. He is a very sweet person and honest, interested in making us a customer for life it seemed. We purchased our last car at Royal Moore and had an equally very good experience. Magic Nick worked his numbers to get us the best deal he could and Nate was great with the financing part of the deal. I just wish the process did not take so long. All and all I feel very good about the process and would rate all 3 of these gentlemen as an asset to your fine dealership. Thanks
"Arghya Camry SE 2018 Blue"
Took 1 month to get my specific choice, however final experience is awesome! The process is quite straight forward and employees are helpful.. overall all good!
"Great Communication, No Hassle, Honest"
I primarily worked with Amy Frey and she was absolutely fantastic. She gave me an honest price and worked with me to make the experience as easy and convenient as possible. When I had other loans she worked with me to match that loan percentage. I flew in from elsewhere and Norgan and Amy went out of their way to make it an easy trip. In and out I got what I was looking for at a fair price with a great experience. I'm thoroughly impressed with their honesty and communication. Working with Art on the financial side was easy and he worked to get my numbers to what I wanted with no pushing or sales pitches. He's also a toyota guy through and through so knew what offers would work for me and what probably didn't fit. Great dealership. I'll definitely come here again if I need another car. THANKS ALL!