Norman Frantz
Norman Frantz at Toyota of Coconut Creek

Norman Frantz | Page 39

Service Manager

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.4
444 Reviews
4.4

444 Reviews

Write a Review

444 Reviews of Norman Frantz

November 25, 2019

Dealership Rating
Employee Rating

Excelente Thank you for excellent service fast efficient I see a good selection for people in this company.Robert kopis excellent man, he is a professional note More

by PRSAMUELBETHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Mendoza, Wesner Larose , Gary Cann, Luis P, Robert kopp

Nov 26, 2019

Toyota of Coconut Creek responded

Thank you for the very kind feedback! We noticed that you rated some of our team members 1 star, could you have meant to rate them 5 stars? Please let me know if there is anything we could have done to improve your experience. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

November 13, 2019

Dealership Rating
Employee Rating

Great quick friendly service Great staff very knowledgeable prices are very competitive. Fast service short wait. Wi fi coffe and snacks in the service lounge area. Would absolut More

by RPONE43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Jones , Dexter Marshall, Klaus

Nov 13, 2019

Toyota of Coconut Creek responded

Thank you for the great feedback about our service, prices, and facilities! We are delighted to earn your recommendation.

November 05, 2019

Dealership Rating
Employee Rating

Phenomenon service Customer service has always been fantastic they take care of all your needs with no hesitation. Everyone should buy a car from Al Hendrickson. Thank y More

by BORIELSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

Nov 06, 2019

Toyota of Coconut Creek responded

Thank you for your rave review! It's our pleasure to assist you and we are so glad that our team earned your five stars. Hope to see you next time at Al Hendrickson Toyota!

October 30, 2019

Dealership Rating
Employee Rating

240K plus The service is always great at Al Hendrickson Toyota in Coconut Creek. Norman, service manager and my service advisor Jarrett always go out of their w More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Elder Sr.

Oct 30, 2019

Toyota of Coconut Creek responded

Hi Paul - It means a lot to hear that you can depend on Norman, Jarrett, and the Al Hendrickson Toyota to take excellent care of your vehicles. Thank you so much for your repeat business and continued support!

October 23, 2019

Dealership Rating
Employee Rating

Great Had a great experience. Everyone was kind and I even got a shuttle back home. I prefer to come directly here for any maintenance work or problems that More

by Diana Le
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte, Jarrett Elder Sr. , Shedrick Anderson, Ken Bergmann, Sherylene C, Juan Diaz, Chris Kulazidis

Oct 24, 2019

Toyota of Coconut Creek responded

Diana, it's great to see that you are a happy customer. It's our pleasure to always provide a good experience and will look forward to seeing you again when it's time for your next service. Thank you from everyone here at Al Hendrickson Toyota!

October 11, 2019

Dealership Rating
Employee Rating

Toyota service dept Norman was my service writer for years until he got a well deserved promotion . He is so kind and caring and and makes us feel like family. More

by smacshaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: HENRY DELGADO

Oct 11, 2019

Toyota of Coconut Creek responded

We are so happy to hear that Henry delivered the five-star service you've come to expect at Al Hendrickson Toyota! Thank you very much for your years of business. We are honored to have you as a loyal customer.

October 08, 2019

Dealership Rating
Employee Rating

Outstanding Service Coordinated vehicle drop-off for 10K service. Norman provided outstanding service and professionalism. Vehicle was serviced and ready in time to pic More

by rparker147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 09, 2019

Toyota of Coconut Creek responded

It was our pleasure to assist you! Thank you for trusting Al Hendrickson Toyota with your business. We look forward to serving you next time.

October 02, 2019

Dealership Rating
Employee Rating

Great Job again guys!!!!! Norman and his guys always take great care of me. The service experience is efficient, professional and hassle free. Thank you for making things eas More

by JeremyNath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2019

Toyota of Coconut Creek responded

We are grateful for your support of Al Hendrickson Toyota, thank you! It's terrific to see your 5-star review and to read your kind words about Norman and our team. We hope to see you again soon!

September 18, 2019

Dealership Rating

5000 mile first service for my new RAV4 I called to make an appointment and they were able to see me the next morning at 7 am. Robert was very efficient and it was all done in one hour. More

by CHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kurt Brosche, HENRY DELGADO, Chris Leporte , Shedrick Anderson, Ken Bergmann, Sherylene C, Chris Kulazidis, Fred Mohi, Austin R

Sep 18, 2019

Toyota of Coconut Creek responded

Thank you for your 5-star review of Al Hendrickson Toyota! It's wonderful to read about your prompt service appointment with Robert on our team. Your support is greatly appreciated! We hope you will visit us again and have a great day!

September 11, 2019

Dealership Rating
Employee Rating

Great service The experience from calling in to book service , to the checkin process , to the actual service itself was great. Everything and everyone was professi More

by milog84
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 12, 2019

Toyota of Coconut Creek responded

This is exactly what we like to hear from our service guests. Thank you for sharing the details of your visit and for choosing Al Hendrickson Toyota! We look forward to seeing you next time!

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