Norvell Todd
Norvell Todd at Crestmont Hyundai

Norvell Todd

General Manager

Crestmont Hyundai

2961 Center Road
Brunswick, OH 44212

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4.8
67 Reviews

Dealership Experience

10 mos

4.8

67 Reviews

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67 Reviews of Norvell Todd

October 08, 2025

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Employee Rating

Justin Brown is da man. Great coffee machine. It was a nice day. Good experience. More

by jamdaddy1973
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Recommend Dealer
Yes

Other Employees Tagged: Justin Brown

October 01, 2025

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Terrible service, would not recommend this dealership to anyone!!!Typical used car mentality from this dealership. More

by renate3345
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Recommend Dealer
No

September 30, 2025

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General manager was outstanding. Customer focused and extremely knowledgeable and accommodating. I would highly recommended More

by fal3355
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Recommend Dealer
Yes

September 03, 2025

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Everyone was so nice, they really took their time to help me find the car I wanted. More

by joserivera062987
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Recommend Dealer
Yes

Other Employees Tagged: Joe Yun, Ed Koziol

August 28, 2025

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Employee Rating

Bought and serviced my car here for service and it was a very easy and pleasurable experience. Recommend the whole team here. Thank you William in service (manager) and Mike santone (sales manager) for maki More

by natehbusiness95
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Recommend Dealer
Yes

Other Employees Tagged: Trey Keyes, William O'Dell , Michael Santone

August 24, 2025

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Really impressed with vast car selection at this dealership!! Justin was so helpful in making a great deal for me!! A++++ More

by janealice
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Recommend Dealer
Yes

Other Employees Tagged: Justin Brown

August 14, 2025

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Employee Rating

The process was easy throughout the purchase and Andre was a pleasure to work with. Andre was straightforward and honest about condition of the car which made the experience at Crestmont. More

by eevollmer
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andre Vaughn

August 10, 2025

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Employee Rating

My salesman Ron Jewett was a 5! Helped me get into the car i wanted and took alot of time orienting me to all the workings of the vehicle. A great experience More

by burninbeads
Recommend Dealer
Yes

Other Employees Tagged: Norvell Todd

August 10, 2025

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Employee Rating

I have bought 2 cars here. Both times there was a bait and switch process. I was promised a vehicle and signed a contract but then told they couldn’t honor that contract. The More

by christensenjoe
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Yun, Ed Koziol

Aug 11, 2025

Crestmont Hyundai responded

I would like to appologize for your recent experience. The government tax credit is extremely confusing. We still have not figured out why the vehicle you chose does not qualify. It came from another dealer so I don't have all of the information. There were some vehicles that originally did not qualify but then were given new monroney labels to show that they did qualify. Because it was not our car originally Ido not know the reason why it doesn't qualify. When you do the final paperwork you have to go to the government website and fill out the information that prints with your dated contract. It takes a lot of time so finance usually does it the morning of. So the morning you were supposed to pick up the car we went on the site and it said "This VIN does not qualify." So I told the salesperson that we could try to make one work that was here or if it did not work we would try to locate an additional car from another dealership that would work. Again I am extremely sorry If there is anything I can do to help with the problem feel free to contact me directly. 330-225-0011 Thank you, Norvell Todd - General Manager Lastly, I thought they already replaced your door panel but i will get with Joe and make sure it has been done.

August 04, 2025

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Employee Rating

A good dealership to deal with. The car purchased by me was very well prepared More

by vjulka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Yun, Ed Koziol

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