OC Cardoso | Page 6

This was my first visit. Service writer was very poor with communication as to what and when my car would be done. Service writer was very poor with communication as to what and when my car would be done. More

by Orange crush Verified Customer Verified Customer

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The dealership is always clean and the Sales and Service teams are very courteous and helpful. teams are very courteous and helpful. More

by atecoengines Verified Customer Verified Customer

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They did a great job kept me informed, gave me correct information about my warranty information about my warranty More

by eddean789 Verified Customer Verified Customer

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I had been trying to fix a difficult problem with my Houlden/Chevy SS for almost 2 years. 3 visits to my local Chevy dealer and one with a LS specialized service center left the problem unresolved..... Houlden/Chevy SS for almost 2 years. 3 visits to my local Chevy dealer and one with a LS specialized service center left the problem unresolved..... It's unsettling driving a great car with the service engine light on. I made an appointment with Paul Baumgartner last week. I picked my car up in 2 days. Paul provided a detailed report of his analysis and the work he did and explained it to me personally. My car is fixed and is running Optimally for the first time in a long time....!!!!! Paul is the best around......PERIOD!!!! Additionally, the service writer was efficient checking me in and kept me informed throughout the repair.... Good service is hard to find these days. My experience was refreshingly good and Paul's service was exceptional.... I'm a very fussy customer, and don't normally write reviews or hand out compliments online, but I'm making an exception for this case. Why.???....,because Martin Chevrolet and Paul Baumgartner deserve praise!!!!!!! More

by Bob.nowak Verified Customer Verified Customer

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Always Great service at Martin Chevrolet in Crystal Lake. Thank you to the awesome techs Thank you to the awesome techs More

by lillyunique Verified Customer Verified Customer

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Well I went to the service center and all the people treated me very good and when I went in to pick up my truck it was completely cleaned inside and out. Martin Chevy gave me a great deal on tires moun treated me very good and when I went in to pick up my truck it was completely cleaned inside and out. Martin Chevy gave me a great deal on tires mounted and balanced I live over a hour away and from now on this is the only place I will taking my truck for any kind of service. Thank you for taking care of me More

by rwhowe.rh Verified Customer Verified Customer

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Polite, courteous, efficient, respectful and a dealership that is within my budget.Clean and friendly. that is within my budget.Clean and friendly. More

by Anniepup2015 Verified Customer Verified Customer

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Everyone that I have worked with at Martin Chevrolet has been great. They are very knowledgeable and kind. Great dealership. been great. They are very knowledgeable and kind. Great dealership. More

by raymartell Verified Customer Verified Customer

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Worst service department I have ever encountered. Rude, lazy, incompetent, and unprofessional at every opportunity. Called in advance to schedule a simple repair. First available appointment is alway Rude, lazy, incompetent, and unprofessional at every opportunity. Called in advance to schedule a simple repair. First available appointment is always two weeks out. First appointment, did not have the part and kept me waiting over 4hrs just for a ride home. Second appointment, still didn't have the right parts, kept the vehicle all day and didn't even bother to call to update me. Third appointment, they forgot they had asked me to come in, made to wait, treated disrespectfully. After almost 3 months and 4 visits the vehicle still is not fixed. Anytime I call I am out on hold for a long period of time only to be brushed off and told to bring the vehicle in a few weeks. Worst service department. Worst customer service. Ralph and the other service writer are both completely rude and incompetent. More

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Friendly, courteous, caring, took care of my truck fixed any issues in a timely manner also very informative any issues in a timely manner also very informative More

by jmwinstead Verified Customer Verified Customer

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