Orlando Dranguet | Page 10

Excellent service Orlando and Sal helped me both in the sale phase and when the first service of my car was due. Thanks. Good job. Would recommend! Orlando and Sal helped me both in the sale phase and when the first service of my car was due. Thanks. Good job. Would recommend! More

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Treated like a Second Class Citizen Initially, I decided not write a review but, once it came to my attention that I was sold a brand new car with no windshield wiper fluid after paying Initially, I decided not write a review but, once it came to my attention that I was sold a brand new car with no windshield wiper fluid after paying a $300 prep fee that changed my mind. I came in to this Mercedes and met with Orlando Dranguet. During my initial visit, I built the car of my choosing since none were in stock and explained what my payment expectations were in order to ensure this car was within my budget. Orlando claimed he would take care of me and that their current sales events would most likely extend and would help me get the best price possible. Additionally, I was told the car would be delivered by February or March. By mid March, I reached out to Orlando inquiring about the delivery date of the car which ended up changing to end of April. By mid April, Orlando called and said the car had been delivered and provided me with the financials surrounding the monthly payment and down payment that would be required. Both the required down payment increased and the monthly payment increased and Orlando was unwilling to negotiate the price and kept saying its a "hot car." In the end, the price came down $1300 in total and I purchased the car. In terms of my experience at the dealership, both times I came to the dealership I was left waiting for over a half hour even when I made an appointment. Additionally, I had to purchase floor mats which was fine but, Orlando should of had the service team place them in the car prior to delivery. Instead, I was told I had to go downstairs and purchase them and carry them upstairs to where my car was being delivered! I had mentioned early on that I wanted all season floor mats. Honda included the same type of floor mats at no fee and delivered the car with them inside already. It was a sad moment. As someone who was upgrading to a new luxury car from a Honda, I had a sub-par buying experience and one I will never forget. This was supposed to be a special moment and accomplishment for me but, ended up being ruined by this dealership since I was treated like a second class citizen. Thank you but, no thank you. I already directed my friends and colleagues to go to another Mercedes Benz. This one is the worse! More

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A nice service experience The entire process was smooth and efficient. I didn't have to wait long for any of the procedures at the dealership. The staff members were very hel The entire process was smooth and efficient. I didn't have to wait long for any of the procedures at the dealership. The staff members were very helpful. They were able to complete the job before closing and notified me to pick up the vehicle. If someone could give me a status update a little earlier, it would be perfect! I tried to call and check on the status around 6:15 pm and the answer was I had to keep my loaner car until the next day. I was a little anxious because I didn't have my garage key, etc. Luckily the service representative called me before I left my office. I was happy to hear his good news. More

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Excellent service Excellent experience with Benzel. Orlando was great. Price was good and no hidden cost. Smooth transition throughout the entire process. Highl Excellent experience with Benzel. Orlando was great. Price was good and no hidden cost. Smooth transition throughout the entire process. Highly recommend Orlando and Benzel. More

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Very professional I highly recommend Chris Izeman and benzel Busch. I've been a customer for decades. Chris is always helpful and I have access to his cell number to m I highly recommend Chris Izeman and benzel Busch. I've been a customer for decades. Chris is always helpful and I have access to his cell number to make it easier More

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Simple, fast & easy This most recent purchase is my 7th from Benzel-Busch, and the service is always tops. Joe Herman and Orlando Dranguet are consummate gentlemen and c This most recent purchase is my 7th from Benzel-Busch, and the service is always tops. Joe Herman and Orlando Dranguet are consummate gentlemen and can be counted on to deliver a superior customer experience. Thanks again! More

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Orlando Dranguet As usual, Orlando made my experience seamless. He continues to be an exceptional employee - professional, courteous and very knowledgeable. Kudos to As usual, Orlando made my experience seamless. He continues to be an exceptional employee - professional, courteous and very knowledgeable. Kudos to Scott for his patience in explaining the new features. More

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Client care & Service I have been a client of Benzel Busch for more than 12 years. Truly an exceptional dealership. They provide first class service and exceed my expec I have been a client of Benzel Busch for more than 12 years. Truly an exceptional dealership. They provide first class service and exceed my expectations with every visit. If you are in the market for a Mercedes, there is no where else to go. WF Englewood, NJ More

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great experience once again I'm leasing the car from the other side of the country so a lot could go wrong. Not with Benzel-Busch. This is the second car I've leased from them I'm leasing the car from the other side of the country so a lot could go wrong. Not with Benzel-Busch. This is the second car I've leased from them while living in California and they make the process smooth and painless every time. They walked me through every bit of the process and take care of all the small details so I don't have to worry about a thing. The car was actually delivered several day before I was expecting it so that was a great surprise. Special thanks to Joe and Orlando for making the car leasing process from Benzel-Busch a smooth and enjoyable experience once again. More

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Professional and excellent Professional, courteous,great. Customer service Prompt handling of paperwork, tech person Scott excellent presentation of car,and Orlando honest,an Professional, courteous,great. Customer service Prompt handling of paperwork, tech person Scott excellent presentation of car,and Orlando honest,and prompt handling of sale,start to finish,highly recommend More

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