Oscar Perez-Arcos

Findlay Nissan Henderson responded

Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our communication system and service coordination. At Findlay Nissan, we strive for seamless communication between our call center and service team, and it’s clear we fell short during your visit. Regarding your concern about prior service reports, our goal is always to review past maintenance before making recommendations, so we take this feedback seriously. We’d like the opportunity to review your specific visit and make sure future services are handled more efficiently and transparently. Please reach out to me directly at your convenience so we can address these issues directly and ensure a smoother experience moving forward. Your input helps us improve, and we truly appreciate it. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience and that our team has been professional and polite throughout your visits. Everyone at Findlay Nissan works hard to provide a great experience from start to finish, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful recommendation! We’re proud to hear you feel we do excellent work—it truly means a lot to our entire team at Findlay Nissan. Your support and referrals are the highest compliment we can receive. We look forward to continuing to provide top-quality service for you and anyone you send our way! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful feedback! We’re happy to hear you found our team knowledgeable, polite, and efficient—that’s exactly the experience we strive to provide. We’re also glad you enjoyed the remodeled waiting area! We wanted to create a more comfortable and welcoming space for our customers, so it’s great to know it made a positive impression. We truly appreciate your support and look forward to seeing you next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We’re happy to hear everything went smoothly and that Oscar was helpful throughout your visit. We appreciate you recognizing his efforts and are glad your service was completed in a timely manner. We look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful and detailed review! We’re glad to hear our service advisor took the time to listen and keep you informed, and that you enjoyed the upgraded waiting area. We appreciate your feedback and look forward to welcoming you back again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much! We’re glad our team provided friendly service and reliable work. Your recommendation means a lot to us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the kind review! We’re so happy to hear you had a great experience and that everything was completed as promised. We truly appreciate the recommendation and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and continued support! We truly appreciate you recognizing our team, and we’re glad you’ve consistently had a great experience. Enjoy your Altima, and we’re always here when you need us! Alyx Gargiulo Customer Relations Findlay Nissan