Osiris Barcelo
Osiris Barcelo at Lexus of Pembroke Pines

Osiris Barcelo

Service Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.3
38 Reviews
3.3

38 Reviews

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38 Reviews of Osiris Barcelo

September 02, 2025

Dealership Rating
Employee Rating

I believe the sales person should turn over the car to the buyer and go over the car over with the Buyer and explain the car the features. More

by Guillermo Suarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

August 17, 2025

Dealership Rating
Employee Rating

The service department is excellent! The staff is professional, honest, and always keeps me updated. My car is ready on time and serviced right every visit. More

by MIADELFOSSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Holden , Andre Rust

Aug 20, 2025

Lexus of Pembroke Pines responded

Thank you for your trust and loyalty! We are glad you left Lexus of Pembroke Pines feeling satisfied with our service department. Swing by again whenever you need!

August 03, 2025

Dealership Rating
Employee Rating

El servicio fue excelente y nuestro consultor Jeremy tiene un 5 estrellas por servicio y mantenerme informado del progreso del servicio a mi auto. Gracias. More

by JIMMYTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2025

Lexus of Pembroke Pines responded

Nos alegra saber que está satisfecho con Jeremy y el servicio en general. Gracias por elegir Lexus of Pembroke Pines!

April 06, 2025

Dealership Rating
Employee Rating

This is the worst dealership I have ever I encountered. The young man who sole me the car was excellent. The rest straight xx More

by KWASI954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 08, 2025

Lexus of Pembroke Pines responded

It's disappointing to hear about your experience with us. While we're glad the initial interaction was positive, it's clear we fell short in other areas. We value your feedback and would like to address any concerns you have directly. Please feel free to reach out at your convenience so we can make things right for you. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

March 02, 2025

Dealership Rating
Employee Rating

The dealership looks beautiful it looks brand new and everyone just seems so polite it is a pleasure to go there. More

by JFRASER007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Marsala, Adam Hoglievina

Mar 03, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that you enjoyed your visit and found our Lexus of Pembroke Pines dealership welcoming. Thank you for the kind words!

November 18, 2024

Dealership Rating
Employee Rating

By far the worst dealership experience I’ve encountered. I brought in my 2025 Lexus NX 250 premium in for its first service (5K complimentary maintenance) and in less than 24 hours needed my car towed from More

by Chynna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

September 28, 2024

Dealership Rating
Employee Rating

Absolutely terrible service. The worst communication imaginable. They lost all the decent service advisors and now you’re just speaking to processors that don’t know and don’t ca More

by Itsaperson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 12, 2024

Dealership Rating
Employee Rating

Good good good good good goooood good good good good good good good good good More

by THOMASINA HARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andre

Jul 12, 2024

Lexus of Pembroke Pines responded

We are honored to receive your support, Thomasina. Thank you! - Lexus of Pembroke Pines Team

July 03, 2024

Dealership Rating
Employee Rating

I was surprise that the service was not covered by the maintenance that I'm paying every month. More

by Linda Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 17, 2024

Dealership Rating
Employee Rating

Unprofessional, lacks practices for appropriate client follow-up, not client-centric, lack of ownership with leadership/management. More

by CORTISHAHARRIS
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Correa

Feb 19, 2024

Lexus of Pembroke Pines responded

Cortisha, I'm sorry to hear about your experience. We strive for professionalism and excellent customer service at all times, so it's concerning that we didn't meet those expectations. Your feedback is important to us as we continually work on improving our services. Please reach out directly if you're open to discussing this further or have any other concerns. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

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