Otilio Hernandez | Page 2

Keep up the great work! Great service from Octillo Hernandez he's been great to everyone in my family (I'm the niece to Lynn/Andy Olivo). In fact I bought was last car with Great service from Octillo Hernandez he's been great to everyone in my family (I'm the niece to Lynn/Andy Olivo). In fact I bought was last car with him and then when it was time to buy another car, its a no brainer to come back. Finance Dept was great got a good deal. You always get awesome service and it's a pleasure to be a return customer. Keep up the good work! Two Thumbs Up! More

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FORD THAT MY TRUCK Sam Pack's Five Star Ford Carrollton It's the best dealer in Dallas, I made my second purchase at this dealer, Thanks to Otilio Hernandez, Otilio it Sam Pack's Five Star Ford Carrollton It's the best dealer in Dallas, I made my second purchase at this dealer, Thanks to Otilio Hernandez, Otilio it's a professional sales person with a great customer service, he working very good in my finance options to get for me the best. I get my new Ford F150 a beautiful truck, thanks to Brandon Mathews for a great job to get my finance. I so grateful to Sam Pack's Five Star Ford Carrollton my dealer. Agustin Perez Garnica More

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My visit was amazing. I was very skeptical of using a dealer My visit was amazing. At first, I was skeptical of going through a dealership because everyone seems hungry for commission but once I met Orthelio, My visit was amazing. At first, I was skeptical of going through a dealership because everyone seems hungry for commission but once I met Orthelio, that fear stopped. He was so informative about the vehicles and very understanding of my budget. In the end, he got me into a brand new truck that I wanted since the beginning. I will definitely be recommending future clients! More

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Happy Customers We are happy customers for several years, we recommend it, our seller Otilio Hernandez is very nice, helpful, and in our language. He knows very well We are happy customers for several years, we recommend it, our seller Otilio Hernandez is very nice, helpful, and in our language. He knows very well do their job. More

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de exelencia Exelente atencion apoyo en todo el proceso otilio una persona preparada en su rama de atencion y satisfaccion muchas gracias Lista feliz y satisfec Exelente atencion apoyo en todo el proceso otilio una persona preparada en su rama de atencion y satisfaccion muchas gracias Lista feliz y satisfecha por su servicio. More

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Best experience I've ever had My wife and I went in looking to test drive an Explorer and ended up purchasing the Explorer. Otilio Hernandez was recommended to us by a good friend My wife and I went in looking to test drive an Explorer and ended up purchasing the Explorer. Otilio Hernandez was recommended to us by a good friend and that recommendation turned out to be a great one. Otilio was respectful of our time, listened to our desires, and worked with us to choose the right car for us. There wasn't the traditional "let me go talk to my business manager" routine all-day-long. We only dealt with Otilio and worked out the deal by just sitting at his desk. Otilio is simply the best! Always ask for him when looking to get a car. David Barragan was extremely nice as well. In the past, "the finance guy" would guilt you into purchasing an extended warranty, service plan, or an extra left hand. David saw that we purchased cars infrequently since we keep them for years and tailored any finance discussions in that context. I only had to say "no thank you" once and he moved on to finalizing the paperwork with a great attitude, good conversation, and ensuring he respected our time. Lastly, Raj Patel ensured that any questions/issues we had with the car were answered or taken care of without hesitation. The team at Sam Pack Ford in Carrollton just obtained a customer for life, whether they want it or not. Good job guys and thanks. More

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Simple oil change I have been a loyal Sam Pack customer for several years. 3 new pickups! I have been attempting to get an oil change. Each time I am being told 1 1/2 I have been a loyal Sam Pack customer for several years. 3 new pickups! I have been attempting to get an oil change. Each time I am being told 1 1/2 to 2 hours, wether you are first thing in the morning or later. This is unexceptable. New facility, more technicians ect ect ect??? I have continued buying my pickups because of the way I was treated by the personnel. They tell me there is nothing they can do about the situation. Well, they have one more time slot because I won't be coming back! More

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"Best of the best" simply the best place to buy new or used car, their service is outstanding. i have bought three cars here and cant wait to find a reason to buy anothe simply the best place to buy new or used car, their service is outstanding. i have bought three cars here and cant wait to find a reason to buy another thank you Otilio for all your help and time. More

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