Ozzie Sanchez | Page 16

Choose this dealership! I traded in a vehicle and bought a new 2018 Ram crew cab express 4x4. It's such a beautiful truck and the team at Ray Dodge are amazing! Justin Sasman I traded in a vehicle and bought a new 2018 Ram crew cab express 4x4. It's such a beautiful truck and the team at Ray Dodge are amazing! Justin Sasman really was a great salesman and really went the extra mile to help get me into this great truck for a amazing deal!! Justin and Ozzy are amazing guys, really everyone I worked with was helpful ,honest, respectful and nice and I'm so glad I decided to buy from this dealership! More

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Ray’sIt’s a shame that those who gave good Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from se Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from several states away because Ray’s had “the car” I wanted. Prior to coming to Fox Lake I was assured over the phone by Francisco Aguirre that all the extras I had on my truck would give a higher trade-in value. I felt somewhat weary but he assured me! So I start the drive and arrive at Ray’s at 7:45pm. I first stopped at the Ford dealership just south of Ray’s to get a trade-in value, which the Manager said $24,000 for my truck. KBB has my truck valued at $25,000 without all the extras I have in it, which is worth $3,000 more. As soon as I got to Ray’s they wanted to start the paperwork immediately and I had not even driven the car yet. I told them I do not want to drive the car because I was so tired from driving all day, 750 miles! Then Joe, the sales manager, proceeded to tell me their offer for the trade, $20,000! I told him that was ridiculous and he’s not being fair. I told him just down the street I was offered $24,000. He said go down there and get a car, knowing damn well he had me because I drove all the way up for a particular car. He then decided he’d give me $20,500. I was very close to leaving because Francisco led me to think they would be fair and “Joe” was unfair and very rude. I brought extra rims and tires for my truck and asked them if I could store them in there garage while I got a hotel room ($125) and that I’d be back in the morning to drive the car and make a decision. I show up at opening and decide to buy the car and get the windows tinted. They said they’d have me out the door by 11am. During the time I waited I heard Joe in the background say derogatory statements about me on several occasions. I waited all day in the dealership and my car came back at closing and the car had not been detailed yet. A salesman had to take me to the hotel for another night ($125). I called them at opening to come pick me up and they came a hour and half later. I wait at the dealership another 3 hours and I finally left. I received a survey via email and gave them poor reviews and my salesman asked if I’d retake it because “all” the questions reflect on him, 100%. I asked to speak to Ray to see if this was true and Ray eventually got back to me and said it is 100% true. So I retook the survey and added some good ratings. Then I called FCA, the mother company to Dodge and ask them if I was lied to, and they said yes. Ray boldfaced lies to me! Shame on you Ray and your sales manager!!! Greedy little liars!!! Because of the troubles I went through Ray’s gave me $125 in BP gas cards, which there are no BP stations where I live. $125??? I had to get another hotel room on my way back home because I spent so long waiting for the car. How much profit was made from this trade and sale??? You completely hosed me Ray and you’re sitting there with a huge evil smirk. It is unfortunate that Connor, my salesman who was a very nice young man, works for you because he deserves to work at a much more reputable establishment and I hope he realizes he needs to move on. I’m a supervisor in my field, and I would have fired Joe and Francisco on the spot. If I was above Ray, he’d be fired with disciplinary action. More

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Outstanding Jeremy R was great to work with. Knowledgeable and explained all the Vehicle options for the Renegade. Very pleasant, friendly and helpful. The whol Jeremy R was great to work with. Knowledgeable and explained all the Vehicle options for the Renegade. Very pleasant, friendly and helpful. The whole staff at Ray Chrysler Jeep has been great. More

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Best customer service Hands down easily one of the best experience I’ve had inside a dealership. Let alone with customer service and sourcing the perfect car with the perfe Hands down easily one of the best experience I’ve had inside a dealership. Let alone with customer service and sourcing the perfect car with the perfect look for myself. More

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Terrific salesman great service Our salesman Justin Sasman worked very hard at placing our family in a clean,safe and dependable vehicle with in our budget the whole experience at Our salesman Justin Sasman worked very hard at placing our family in a clean,safe and dependable vehicle with in our budget the whole experience at Ray Chrysler Dodge and Jeep was a wonderful experience I recommend if you're looking to buy a vehicle go and see them More

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Great experience buying my first car myself! The entire experience was amazing. This is the first car I bought by myself! Everyone at Ray’s made this experience fun and easy. Justin Sasman wa The entire experience was amazing. This is the first car I bought by myself! Everyone at Ray’s made this experience fun and easy. Justin Sasman was so great! He listened to me and was so fun to work with. Just amazing. I would recommend him to all my friends and family. Thanks Justin! More

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Fantastic I bought 2 new vehicles a charger and a ram 1500 had a great experience sales and management were both very helpful and knowledgeable I will definitel I bought 2 new vehicles a charger and a ram 1500 had a great experience sales and management were both very helpful and knowledgeable I will definitely recommend and return to this dealer thanks for a great deal More

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Review about Hayden Butler When you have no option left for the car trading. Hayden Butler is always there to assist you through his master skills. This man is really awesome. When you have no option left for the car trading. Hayden Butler is always there to assist you through his master skills. This man is really awesome. I got a car through him. He is excelled in his skills. He provide various ways to meet customer needs. More

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"Awesome experience" I had a wonderful time buying my Jeep. My salesman Hayden Butler was really helpful and confidently answered all my questions. He’s definitely one of I had a wonderful time buying my Jeep. My salesman Hayden Butler was really helpful and confidently answered all my questions. He’s definitely one of the reasons Ray’s is a top-notch car dealership. I would highly recommend them. More

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Pleasure to deal with! Had a very pleasant experience; very low pressure. I would recommend this dealer to anyone looking for a Jeep! The Ray group has been a pleasure to do Had a very pleasant experience; very low pressure. I would recommend this dealer to anyone looking for a Jeep! The Ray group has been a pleasure to do business with. I have been a customer of Raymond Chevrolet, and will continue to be also! More

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