Ozzie Sanchez | Page 8

Bought a 30,000 car, and was promised (before I signed the deal) a couple of minor things would be repaired. When I called to set up the repair, Keith the mgr tried charging me to make the repairs! Will N the deal) a couple of minor things would be repaired. When I called to set up the repair, Keith the mgr tried charging me to make the repairs! Will NEVER buy here again!! Liars and snakes!! More

by gabbybug00 Verified Customer Verified Customer

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The dealership is well kept and clean. The service department worked well together. The only problem that i have is it takes a little long for a oil change and tire rotation. The service department worked well together. The only problem that i have is it takes a little long for a oil change and tire rotation. More

by dexsommer Verified Customer Verified Customer

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Always good and accommodating people over at Ray. Knowing how particular I am about my car, they kept me updated the entire time and went above and beyond. I couldn’t be happier with the results. Knowing how particular I am about my car, they kept me updated the entire time and went above and beyond. I couldn’t be happier with the results. More

by mnilles914 Verified Customer Verified Customer

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Everyone at Ray’s is exceptional and goes out of their way to ensure everything is done to our satisfaction. Very friendly and professional , the entire staff from cashier to sales to service! way to ensure everything is done to our satisfaction. Very friendly and professional , the entire staff from cashier to sales to service! More

by Scott.daniel@comcast.net Verified Customer Verified Customer

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I am a repeat customer of Ray which speaks volumes. Customer service was amazing, my sales rep/finance and more all helped work with me to get the SUV I wanted at a great price. Signing paperwork with Customer service was amazing, my sales rep/finance and more all helped work with me to get the SUV I wanted at a great price. Signing paperwork with a little toddler was easy and efficient. I will forever be a long time customer of this dealership. From management to sales I felt appreciated and important. Thank you! More

by jlmihailovic Verified Customer Verified Customer

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Service was very good initially. Here’s where it declined. I had my own financing. I was enroute to literally pick up the check for the purchase. Apparently the manager was pressi Here’s where it declined. I had my own financing. I was enroute to literally pick up the check for the purchase. Apparently the manager was pressing for a deposit citing something to the effect of not denying a customer the opportunity to buy or something. I had a signed BOS. None of this was brought up during the test drive and interaction with the sales rep. Eventually, I got to the point of saying, if you don’t want to sell the vehicle to me, you can explain that to Mr. Ray. This pressing to get something out of me, a deposit, really upset me. At this point, the check was in my hand and surely would have taking my business elsewhere. Lastly, a message was sent saying the dealership will make an exception for me and consider the vehicle sold. I cannot begin to tell you how condescending that came off to me. I have the check in my hand and the dealer is given me and exception to spend my own money on a car from them? I was being sold something by sales people not by people putting customers first by not acting like a bunch of cars salesmen looking for the best commission. All this was after most of the sale was made. It was a good vehicle and we liked it and it was a good price. Initial service was great. Trade in offer was terrible but that is the nature of the business based on my research, so didn’t trade in anything. But, this deal was very close to being lost. I would have found another vehicle at any of the many dealerships in our area. Other issue I had was why was a credit application to ally “required” when I had the fund in hand? I would like an answer on that. More

by wespeete Verified Customer Verified Customer

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Found my Durango there. Everything I wanted. Anthony was great to deal with. Would buy from again, Everything I wanted. Anthony was great to deal with. Would buy from again, More

by skramer7 Verified Customer Verified Customer

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I’m very satisfy , I’m feel very comfortable good deal good price and competitive. I recommande every body to go get one and you will be happy for the rest of your life good price and competitive. I recommande every body to go get one and you will be happy for the rest of your life More

by philippe Colagene Verified Customer Verified Customer

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Simple oil and tire rotation. Had some other items to take care of from inspection but quote was not clear from what was sent. Had to go in and have it explained guess I’m no the Had some other items to take care of from inspection but quote was not clear from what was sent. Had to go in and have it explained guess I’m no the only one and they are getting a “new computer system”. Also scheduled warranty work but couldn’t verify if I would be getting the same size loaner vehicle(needed) as requested for a 3 week job. More

by johnbryowsky Verified Customer Verified Customer

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I found all of the staff helpful and friendly. I would recommend this dealership to family and friends! I would recommend this dealership to family and friends! More

by kmbrev22 Verified Customer Verified Customer

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