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Patrice Lightner
Patrice Lightner, Internet Sales Person, Toyota of Rockwall
4.4

Patrice Lightner

Internet Sales Person

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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Dealership Experience

3 mos

Industry Experience

3 mos

Languages Spoken

English English

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Email

5 Reviews of Patrice Lightner

September 15, 2018

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"Made the Deal! "

- AAAlecia Verified Customer

Patrice worked really hard to find us a deal. We drove up from Corpus Christi to meet with her and discuss a vehicle purchase. She was professional, hard working and really stood by as our advocate when making negotiations. We had the opportunity to also meet the General Manager, Barry, along with other sales managers and they all worked to get us taken care of! The team here really went out of their way to ensure that we left happy and with a vehicle we love! It was worth the long trip to make this purchase! We would do business with Toyota of Rockwall again!

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Recommend Dealer
Yes

Other Employees Tagged: Barry Schwerdt

September 05, 2018

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"Great dealship "

- RICOEPT Verified Customer

Everyone was very helpful with us to find and acquire the Arcadia we had seen on line at Rockwell Car Dealership. They talked to us called us on the phone and listened to our needs . Thank you! I don’t know who else my son talked to besides the persons I have checked below

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Yes

Other Employees Tagged: Courtney Savage

September 04, 2018

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"Made it happen! "

- AAAlecia Verified Customer

Patrice worked really hard to find us a deal. We drove up from Corpus Christi to meet with her and discuss a vehicle purchase. She was professional, hard working and really stood by as our advocate when making negotiations. We had the opportunity to also meet the General Manager, Barry, along with other sales managers and they all worked to get us taken care of! The team here really went out of their way to ensure that we left happy and with a vehicle we love! It was worth long the trip to make this purchase! We would do business with Toyota of Rockwall again!

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Recommend Dealer
Yes

Other Employees Tagged: Brett Eising, Barry Schwerdt

August 26, 2018

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"Service dept bad, Michael and Terry Good"

- Adam Verified Customer

I was in contact with Patrice Lightner via email before making the 6-hour drive to Dallas to look at the car I purchased. I had asked her when the last time the oil had been changed, and she sent me a snip of the carfax report from January and from April. Seeing how it was the end of August, that didn't bold well. When I asked her to clarify the information, she sent me more recent documentation. Then I had sent her an email telling her that I would be at the dealership at 9 AM and she responded to me, "Perfect, I will update our consultation for Saturday, August 25, 2018 at 9 a.m. in the morning." When I arrived, I was told Patrice wouldn't be into work until after lunch. Whichever supervisor I was working with looked through her email and tried to tell me that I had the wrong time because her schedule showed us coming in later. After that, they put me with Michael Campbel, and he was great! Super friendly, wasn't pushy and walked me through everything as we went through the process. Seeing how this was only the 2nd car I bought, it was greatly appreciated. I worked with Terry in finance and he was great too! After the deal was done, I left the dealership and my tire pressure light came on a couple of miles down the road. No big deal. The tires were nitrogen filled, so I went back to the dealership to have them topped off before making the drive home. One of the supervisors, I don't know who, told me to pull into the service station and they would get me fixed right up. Michael met us and made sure everything was okay with the car, showing me he cared about me and the car and not just about making his money since the deal was already done. I waited at the dealership for over an hour waiting for my tires to have a little air put in them. Michael walked by the waiting area and saw me still sitting there and said he would be right back he was going to go talk to someone in the service department. It turns out, they filled my tires, but they never let me, the supervisor, or Michael know they were finished. Overall, I had a positive experience. Patrice needs to stick to appointments she makes, and the service department dropped the ball. Michael and Terry were great though and were extremely helpful.

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Yes

Other Employees Tagged: Terry Pierson, Michael Campbell

August 26, 2018

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"Efficient use of my time"

- DWIGHT.CURTISS Verified Customer

From the sales team to finance we were pleasantly surprised regarding the efficiency and accuracy. Even though we live 50 minutes away in little Tom Bean Texas we will visit for service and maybe a Camry for my wife.

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Yes

Other Employees Tagged: Alan Schwerdt, Carmelo Adorno

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