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Patrick Ripley
322 Reviews
322 Reviews
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322 Reviews of Patrick Ripley
January 11, 2020
I have wheel/tire insurance. The tow roadside driver had difficulty removing the wheel and in using a hammer chipped it. Nevertheless, my Rallye rep told me wheel refinishing was declined. I told him to rec difficulty removing the wheel and in using a hammer chipped it. Nevertheless, my Rallye rep told me wheel refinishing was declined. I told him to recheck that wheel. It was then accepted. I had expected that they would be my advocate with insurance, as had been Mercedes Manhattan. My car died within approximately 5 miles after leaving the dealership for a tire change. It was blamed on a belt breaking. Vehicle towed back to dealership. There is now an intermittent squeal. I was told that there is a $185 diagnostic charge to find the squeal. There have been multiple instances of inflated, incorrect diagnoses of sounds in the past. The difference between Manhattan and Rallye in terms of diagnostic and service is tremendous. More
by XRAYXPRESS
Verified Customer
December 26, 2019
Excellent sales and service I leased my second GLS 450 from Evan Marro and he is the best salesman ever. I used Helms Bros in the past and they were not transparent about pricing I leased my second GLS 450 from Evan Marro and he is the best salesman ever. I used Helms Bros in the past and they were not transparent about pricing and the actual lease process took hours. With Even I was out of the dealership with a new car in 15 mins. The pricing process was very transparent and they even gave me all weather mats for free. Evan is a pleasure to work with. More
by MKUMAR005
Other Employees Tagged: Evan Marro
December 04, 2019
Excellence! We have Mercedes since mid 90s and we only use Rallye ecause they are the best honest great service. No need to go anywhere else. We have Mercedes since mid 90s and we only use Rallye ecause they are the best honest great service. No need to go anywhere else. More
by FIORJONES
Other Employees Tagged: Robert Bianchi, Ken Vachris, Katie Lyons , Robert Gershowitz
November 19, 2019
Fast service and professional. Patrick was extremely helpful, and he was very responsive and considerate to having my car serviced quickly. I couldn’t of been any happier I would n Patrick was extremely helpful, and he was very responsive and considerate to having my car serviced quickly. I couldn’t of been any happier I would not hesitate to come back More
by johnnygimig
November 12, 2019
Very professional nice and clean place Pat was very professional, I gotten excellent service also very convenient location, I bring my cars to this location and recommended all my family an Pat was very professional, I gotten excellent service also very convenient location, I bring my cars to this location and recommended all my family and friends to take the car More
by SYEDNYT
October 29, 2019
Easy with no issues Great service. Best sales rep ever. It’s been my go to dealer for 20+ years. Highly recommend Jerry Sherry for all new purchases or leases Great service. Best sales rep ever. It’s been my go to dealer for 20+ years. Highly recommend Jerry Sherry for all new purchases or leases More
by JERRY67
Other Employees Tagged: Jerry Sherry, Stephen Augustine
October 26, 2019
I commend the Staff I have dealt with Rallye for well over 15 years now. I d expect ownership to hire great executives and investing in the property to make a great ex I have dealt with Rallye for well over 15 years now. I d expect ownership to hire great executives and investing in the property to make a great experience. But what I think continues to make Rallye standout - is the STAFF! They are so customer focused, so professional, so hardworking, and really CARE! I try on each visit to tell the staff I deal with - I keep coming back because of you, and never forget that. You are the guys I deal with, not the executives. So thank you to each and evert Rallye staff member for doing such a great job - to ensure your employer operates as a "Best in Class" business. More
by KEVIN
Other Employees Tagged: All the welcome staff and the guys doing all the running around.
October 21, 2019
Excellent customer service From start to finish, Rally employees offer excellent customer service. When you pull in, there is an employee ready to help you. When you approach From start to finish, Rally employees offer excellent customer service. When you pull in, there is an employee ready to help you. When you approach the front desk, the receptionist is organized and friendly. The loaner car is always clean and ready to go. I have never had any problem resulting from service. After standard service has been performed, I'm thankful that my car is returned to me cleaner than when I brought it in! My representative, Patrick, is not only helpful but is knowledgeable about all aspects of servicing my car. More
by MZIPF
October 16, 2019
Prompt and thorough as always. Never any complaints. Prompt, courteous and thorough. Outstanding service. As part of the service, i was provided a loaner car which was convenient. Never any complaints. Prompt, courteous and thorough. Outstanding service. As part of the service, i was provided a loaner car which was convenient. I recommend Rallye. More
by LOUIS7
Other Employees Tagged: Andy Fu
October 08, 2019
great Service Rep Romero saw to it that the work was done as promised and I was notified immediately. Service appointment times are kept and all work is pro Service Rep Romero saw to it that the work was done as promised and I was notified immediately. Service appointment times are kept and all work is professional .everything top rate More
by DHRASSOC
