Patrick Segreti

Terrible experience from start to finish. Complete incompetence at all levels but pushed through to make sure that the deal got done as it was the right options and color combo, otherwise I w Complete incompetence at all levels but pushed through to make sure that the deal got done as it was the right options and color combo, otherwise I would've went to another dealer in a heartbeat. The first sales person Tyler, completely dropped the ball. I provided full numbers to complete the deal and offered to put money down to reserve and got completely ghosted. It wasn't until Ashley from the internet department finally replied and saved the deal. I was given to a new salesperson, Patrick. He knew the car was there but apparently the keys were locked in another salesperson's desk and they were out for the weekend. (Should be a fireable offense for whoever that was, as keys shouldn't be left out like that, preventing sales from happening). So, I had to wait extra days before I could come pick it up. I arrived to sign paperwork and the vehicle was still not ready. Had to wait around just to do a quick test drive before signing paperwork. This dealership engages in the shady, Kia-level practice of requiring and sneaking in trashy add-ons that no one wants or needs. I was told I would be getting additional off of the vehicle to compensate for the required add-ons, but I did not. They "won" because I was so sick of dealing with them, so bad on me for that. I get the vehicle home and take it to get state inspected and it FAILS because the car has wheel locks and there's no wheel lock key provided in the vehicle. I am 5 days+ into trying to get a wheel lock key from this dealer and still have not been provided with a good solution because they don't know where it is to provide it to me. Their only solution is that I now have to go to a different dealer, have them figure out which key it needs, and let them know so they can order and send me one. So, I basically have a brand new vehicle that can't pass state inspection due to, again, the incompetence of this dealership, BMW of Freehold. I cannot recommend enough that you find anywhere else to take your business based on my experience. More

by ITSMEITSB Verified Customer Verified Customer

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Patrick is very patient and knowledgeable throughout the process and Maria is quick to identify pricing issue, both demonstrate great professional and client skills. It's worth mentioning that Pierre is ve process and Maria is quick to identify pricing issue, both demonstrate great professional and client skills. It's worth mentioning that Pierre is very friendly and acts as the main catalyst to bridge the gap and close the deal. lastly, John made the payment time so easy. More

by BYE72000 Verified Customer Verified Customer

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A okay . Had to wait for the sales man to return to the shop he had been sent out . Had to wait for the sales man to return to the shop he had been sent out . More

by SMOVASBR038 Verified Customer Verified Customer

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Patrick was very easy to deal with. Very knowledgeable about your product. Pierre, the financial guy also very knowledgeable about all the programs available. Explain them all. Dani, th Very knowledgeable about your product. Pierre, the financial guy also very knowledgeable about all the programs available. Explain them all. Dani, the GM, also very knowledgeable about the product very accommodating. Very good experience. We recommend them highly. That’s why this is my six Bmw from Freehold Bmw. More

by GGEIST47 Verified Customer Verified Customer

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I exchanged my leased vehicle for a new leased vehicle. So far, everything has been wonderful. So far, everything has been wonderful. More

by SZETTELL Verified Customer Verified Customer

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This is the best BMW team in the state. This is my 5th lease in 8 years, and it’s always seamless. Working with Dori and Frank is absolutely a pleasure. This is my 5th lease in 8 years, and it’s always seamless. Working with Dori and Frank is absolutely a pleasure. More

by THOMAS.JAMES.OCONNOR Verified Customer Verified Customer

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Salesman Patrick Segreti and Finance Manager, John Cheung made the experience great from start to finish. The process was smooth from start to finish. made the experience great from start to finish. The process was smooth from start to finish. More

by MJSHO Verified Customer Verified Customer

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Best BMW dealership around. Very helpful and always a fair price. I would definitely recommend. Very helpful and always a fair price. I would definitely recommend. More

by JGMARZ Verified Customer Verified Customer

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Professional,knowledgeable,experienced,well trained staff, friendly and willing to assist in any way Very comfortable sounding. Would recommend the dealership highly in all departments! staff, friendly and willing to assist in any way Very comfortable sounding. Would recommend the dealership highly in all departments! More

by Johnamato1 Verified Customer Verified Customer

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Great experience at this BMW dealership. Patrick and the rest of the staff were friendly, professional, and made everything smooth and easy. 10/10 service, highly recommend! Patrick and the rest of the staff were friendly, professional, and made everything smooth and easy. 10/10 service, highly recommend! More

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