Roberto Francisco

Updating my review to make sure everyone is aware of how awful my experience has been in dealing with BMW of Freehold. They bribed me with a refund of the required add-ons after I left a medicore review awful my experience has been in dealing with BMW of Freehold. They bribed me with a refund of the required add-ons after I left a medicore review previously. It has been nearly 60 days and they have not made good on their bribe and are now completely ghosting me. I have had to submit a claim with BMW North America about the issue. If the pure incompetence of this dealership doesn't turn you away, please allow my experience in dealing with them to do so. They sold me a new car that couldn't pass inspection, they botched the initial paperwork and tried to pin it on me, they've bribed me to change reviews and not made good on it. BMW of Freehold is an embarrassment to the BMW brand and I hope everyone stays far away. Do not give business to Patrick Segreti or John Cheung. It will be a disaster and you'll be the one here next writing a poor review. Be wary of all the positive reviews, they've likely been bribed too. More

by ITSMEITSB Verified Customer Verified Customer

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This is our second vehicle purchase at BMW of Freehold. Mark Eustice and John Cheung made my buying process so easy. Mark is extremely knowledgeable on BMWs. He showed my wife how to use her new X5. John s Mark Eustice and John Cheung made my buying process so easy. Mark is extremely knowledgeable on BMWs. He showed my wife how to use her new X5. John showed me all my options for protecting our vehicle. I now have peace of mind for years to come. Everyone at BMW of Freehold is top tier. Frank and Danny made sure I was satisfied with my purchase and treated me like family . Excited for my next purchase! More

by BOBBYBURROWS Verified Customer Verified Customer

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The sale of our 2005 Mercedes, sold through BMW of Freehold, was painless and easy. Thank you Roberto. Freehold, was painless and easy. Thank you Roberto. More

by CATANZO Verified Customer Verified Customer

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We couldn’t ask for a better purchase experience, the process off the purchase it was so smooth, special thank you to Mark (sales representative)-Nicholas(sales manager)-Danny C (GSM) Maria (fin manager) process off the purchase it was so smooth, special thank you to Mark (sales representative)-Nicholas(sales manager)-Danny C (GSM) Maria (fin manager) the best staff, we are very happy! Thank you again! More

by Abbby and Fernando Verified Customer Verified Customer

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I’m so happy with my purchase thank you so much and I look forward to many more look forward to many more More

by johnstun28 Verified Customer Verified Customer

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Best BMW dealership in New Jersey. Excellent service and experience. Highly recommend to anyone looking to purchase or service their bmw Excellent service and experience. Highly recommend to anyone looking to purchase or service their bmw More

by FARES.SAMRA Verified Customer Verified Customer

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My experience at the BMW of Freehold is that of excellent service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definitio service, lots of communicated information, and something that many dealerships lack: general compassion for their customers. Roberto is the definition of these rare values and he consistently upholds them. More

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Easy to work with, made the process and experience quick and simple. Provided clear explanations. and simple. Provided clear explanations. More

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Roberto and Justine were very courteous and professional when addressing my concerns. There were some issues initially when I was returning my lease but they resolved them to my satisfaction and I have no c when addressing my concerns. There were some issues initially when I was returning my lease but they resolved them to my satisfaction and I have no complaints. I will utilize them in the future for my next Bmw. Thanks again !!! More

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Mark is a true pro and keeps his word to the letter. It was a pleasure working with him and hope,to,again in the future. Mike Pace was a pleasure working with him and hope,to,again in the future. Mike Pace More

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