I went to Imperial Chevrolet for an oil change on my Malibu. I was greeted with a smile when I walked in and made me feel very welcome. The waiting area was very comfortable, and they took care of me in a timely manner.
Over the years I purchased a Corvette, a Challenger, Cruz, Cobalt, and an Encore. Of course, everyone wants a good price, but one thing you can count on is always a great experience that's why I continue to come back!
The service on my vehicle was begun the following day of the issue with the serpentine belt coming off of the main pulley on the engine. The car was towed to the dealership the day of the issue. Work on the vehicle began the following morning. The parts for the repair were ordered that day. During the time of the repair the dealership offered me a free rental to use until the repair was completed.
The service department could not have more caring and accommodating towards me. Because of the parts issue and the potential time of the repair the rental was offered which was a major plus.
The employees behind the counter were extremely pleasant towards me. In addition to the great experience, I had paid for an extended warranty service plan, when I purchased the car, which covered most of the repair to the vehicle.
Overall it was a great repair experience. Thank you Imperial Chevrolet
18 Uxbridge Rd. Mendon, MA 01756
"I go to the Chevy dealer when I need service "
Anything I need done to my Chevrolet Malibu gets done at imperial Chevy all I have to do is call the people there are friendly and to the point had my oil changed and car checked out in about half hour no worries about mess ups done right the first time !
Other Employees Tagged:
"Returning customers "
This is my third purchase with Imperial . Always a pleasure to do business with Patrick Walsh he works hard at getting you what your looking for. Also business manager Ahmad was very helpful getting the financing that worked for me.
"Prechased a truck from them"
I always buy from them just because of the service they give me. The sales manager always is willing to help because we buy so many trucks from them and ever I buy my trucks for my company from them.
"Great experience buying my new Equinox."
I have purchased many new GM/Chevrolets over the years and from many dealers. My last two were Equinox from Imperial Chevrolet in Mendon. My recent Equinox purchase was facilitated by my online research. I knew exactly what I wanted and found the vehicle at Imperial. The initial contact was with Harry (Internet sales). He pointed me to Bruce and Patrick in sales. I found Patrick to be the most knowledgeable auto salesman I have ever done business with. The process was quick and seamless and enjoyable. A rare experience as it goes - buying a vehicle. The price was right and the follow-through with Ahmad and Bruce a positive experience. All good.
"Easiest car buying experience ever!"
Came into the dealership, wasn't sure what I was looking for, needed a new family car. Met with Patrick Wallace, and test drove a couple vehicles. He was knowledgeable, and very personable and I love my new car!! Thank you for such an amazing experience!
"Great experience at Imperial"
I recently purchased a vehicle at Imperial Chevrolet, and was assisted by Patrick Wallace as the primary sales representative. I recommend reaching out to Patrick if you do visit this dealer. Working with him was a very positive experience. Throughout the process he was helpful, honest, friendly, and very patient. I never had the sense that he was trying to pressure me in any way - Patrick presented the options that I walked in the door and wanted to see, talked frankly about the benefits and drawbacks to those options, and let me come to my own conclusions. He has continued to provide great service after the deal was made.
The other team members that I interacted with (Omar, Bruce) were friendly, professional, no-nonsense guys. Both had great senses of humor and provided good customer service. Both were easy to work with.
I would recommend working with this team at Imperial Chevrolet if you are in the market for a vehicle.
"Awesome yet again!"
This is my second purchase with Imperial and I couldn't be more pleased with the exceptional customer service. Patrick Wallace helped orient me to my new vehicle and was very thorough. Patrick offers exceptional customer service and is very friendly and knowledgeable. Bruce D'Ambra the store manager made the experience very pleasant and Omar Ihjul the finance manager made the process a smooth transition and provided a great engaging environment. I always come back to Imperial because of the exceptional service and the respect for customers! Thank you! Oh by the way the internet sales manager Santos Cruzado is AWESOME!