Paul Batista | Page 3

Johnathan made my buy experience very easy and painless. 😊He was pleasant and very helpful and knowledgeable about the vehicle. 2nd used car from Fette 👍🏾👍🏾 😊He was pleasant and very helpful and knowledgeable about the vehicle. 2nd used car from Fette 👍🏾👍🏾 More

Helpful 0

Report | Print

My experience at Fette Ford was excellent. Our Salesman Ray was particularly helpful. He even contacted us on his day off! We are now driving a brand new Ford Explorer and paying within our price point. Ray was particularly helpful. He even contacted us on his day off! We are now driving a brand new Ford Explorer and paying within our price point. More

Helpful 0

Report | Print

Excellent transaction of new car purchase!!! Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork perform Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork performed online during this Covid time. I am a New York resident and even with it being an out of state purchase it was made easy. Every employee we worked with from Fette from the Manager Troy, Dan, Paul (finance), Kevin (finance) and Steve made for such a great experience!! More

Helpful 0

Report | Print

Curbside pickup was fantastic. They went above and beyond to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. More

Helpful 0

Report | Print

Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More

Helpful 0

Report | Print

Fette dealership was very helpful and friendly definitely would recommend to others interested in purchasing a vehicle. We dealt with Johnathan and he was very helpful and knowledgeable. would recommend to others interested in purchasing a vehicle. We dealt with Johnathan and he was very helpful and knowledgeable. More

Helpful 0

Report | Print

Kenny has assisted me now for my 2nd lease and each has been most professional and attentive in meeting my needs! He’s the best! been most professional and attentive in meeting my needs! He’s the best! More

Helpful 0

Report | Print

Went in just to look at the Explorer not expecting to deal at all met my sales person Lyack and by Sat had a new car. Everything was smooth and quick was pleasantly surprised have had many poor experienc deal at all met my sales person Lyack and by Sat had a new car. Everything was smooth and quick was pleasantly surprised have had many poor experiences at other dealers but this one was top notch. More

Helpful 1

Report | Print

Had a Amazing experience purchasing my first suv yesterday. George was a very helpful on getting us a price we were comfortable with and I couldnt be happier! Thank you! yesterday. George was a very helpful on getting us a price we were comfortable with and I couldnt be happier! Thank you! More

Helpful 0

Report | Print

It’s the dealership I ever worked with and I would never go anywhere else ever one is nice and is willing to help you out go anywhere else ever one is nice and is willing to help you out More

Helpful 0

Report | Print