Paul Biermann | Page 5

This is my second time purchasing a vehicle from this dealership.. and both times have been nothing but AMAZING! My salesman, Paul B., always takes wonderful care of me. If you’re in need of a car, he’s dealership.. and both times have been nothing but AMAZING! My salesman, Paul B., always takes wonderful care of me. If you’re in need of a car, he’s your guy! Shout out to Terry too. Honestly, everyone one is amazing. I can’t name a better dealership to shop with. More

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Absolutely not. While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customer While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customers and tells them things aren't covered that are covered that they paid extra for..you show him paperwork and it doesnt matter he knows better. He refused to make me an appt to address the issue or tell me where I needed to go in subaru to get it done.. You have to get a manager involved to get an appt. And the manager John Ostlund wants to talk down to me act like I was stupid and needed to be spoken to like a 5 year old instead of a grown women. I brought my car up for 3 different things all under the direction of their employees. If it was supposed to be done a different way it is their job to relay that information to me. Not insult me or be rude to me. The car came scratched/damaged by gas tank and had a gash in the hood. It should have been fixed before I took it home. It was brand new. It's been a month. Still not fixed. The car is making a metallic sound when you shift it. I showed 2 different employees there and one service manager at kia. Both said it was abnormal. Took it to subaru service was told it was normal by check in lady and by your subaru manager John. Um. Ok. So I have him go out and shift another outback. Which clearly doesn't make that noise. This dude is like well you shifted it faster in the other car. I shifted the same way in both cars two times fast/normal drive to park like you were pulling into home and putting it in park. And 2 times slow. One step at a time. Both times it clanged in my vehicle.and it got louder the more you did it. . It was so loud you could hear it inside the dealership. John says that's normal. And acted like I was slow and didn't know how to properly shift a vehicle. He literally said it's not supposed to be shifted like that. 🤣. Like what? With a quick drive to park fluid motion? Am I supposed to slowly go from drive, stop at neutral, stop at reverse and then put it in park everytime? Absolutely not. Absolutely idiotic statement. No vehicle should shift and sound metallic. Unless it's a manual and you shift to the wrong gear while driving. Your sales rep said it might be a linkage issue. He may be right I'm not a mechanic I have no idea. But I have driven over 100 cars and none of them sounded metallic when I shifted. I've bought 12 cars in past year and none of them came with attitudes. If you sell me a car. You should honor the things you said during the agreement. And the icing to the cake was when John then practically called me a liar and said his service rep would never say that he was some top rated service advisor and always got compliments. Mmkay. Yall got cameras right? Review them. Please! Review where he lies straight to my face and tells me a package your finance manager sold me and I had just talked to reiterated my coverage. Doesn't cover what your finance manager told me it did. Lmao. Cause he was clear as day when he said it. Even after I showed him on the form. (Yes I knew I needed to call the 3rd party) but he said it wasn't covered through them either. And if I needed to go some place besides service he should have told me. Instead of we don't fix that here. (When I was told 3 weeks before that's where I needed to go) customers aren't mind readers. We don't work there. A simple redirect to the appropriate desk works wonders. And some training for your employees and their rudeness is in order. More

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The group at Dean Team made the car buying process easy and fairly painless. Paul was always available and very helpful and Mike explained everything about the car very well! and fairly painless. Paul was always available and very helpful and Mike explained everything about the car very well! More

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Paul was excellent, very patient and had everything ready for us like he said. Only issue the finance meeting, rather than ask for our priorities, he went straight to warranties. He assumed I’d be ok with a for us like he said. Only issue the finance meeting, rather than ask for our priorities, he went straight to warranties. He assumed I’d be ok with a 10% apr and wasted a lot of time More

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I bought my dream car- a Volkswagen Beetle! Paul was excited for us and the process was easy and not stressful! We love Dean Team Subaru Volkswagen Dealership! Thank you! Paul was excited for us and the process was easy and not stressful! We love Dean Team Subaru Volkswagen Dealership! Thank you! More

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Very refreshing car buying experience. Paul was great to work with and I would certainly recommend this dealership for your next car buying experience. Paul was great to work with and I would certainly recommend this dealership for your next car buying experience. More

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2nd previously owned car I have purchased from them, it was checked out in the service area and this gives one confidence when buying. Paul Biermann and the other salesmen were helpful in showing it and we was checked out in the service area and this gives one confidence when buying. Paul Biermann and the other salesmen were helpful in showing it and were patient in the negotiating process. When I picked up the car, it had been polished so they do pay attention to the details. I would recommend this company. More

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Purchased this car completely remote and the process was seemless. Car was delivered and met expectations completly. seemless. Car was delivered and met expectations completly. More

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My experience from start to finish was nothing short of exceptional. Paul spent much time in coordinating with me prior to the purchase. The F and I team was just the same and made the process seamless. exceptional. Paul spent much time in coordinating with me prior to the purchase. The F and I team was just the same and made the process seamless. An overall good experience and I would shop the Dealership again. More

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The Representatives were all prompt, honest, and courteous. They delivered superb pressure free customer service. courteous. They delivered superb pressure free customer service. More

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