Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla | Page 11

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4
166 Reviews
4.4

166 Reviews

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166 Reviews of Paul Bonilla

June 16, 2024

Dealership Rating
Employee Rating

Very professional and knowledgeable. I was made to feel at ease throughout my repairs. They were very thorough in explaining the procedure of the repair and what I should be expecting wh More

by baturalev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

June 15, 2024

Dealership Rating
Employee Rating

Great service! Much improved since my last experience. Thank you for improving on customer service. More

by doriprasek
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Felicia Wardrick

Jun 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for taking the time to leave a 5-star review. Your satisfaction is our number one priority. We appreciate your continued business and we look forward in working with you again in the future.

June 14, 2024

Dealership Rating
Employee Rating

Quick responses, efficient and affordable service. All served with a level of pride and a level of servmamship. More

by nalexander1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

June 09, 2024

Dealership Rating
Employee Rating

The vehicle was diagnosed and repaired properly in a timely manner. Very busy dealership so appointments are necessary. More

by summitautomotive
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Tegethoff

Jun 11, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future.

May 31, 2024

Dealership Rating
Employee Rating

Recall was ordered, installed and the appointment was even ahead of schedule. No long waiting. More

by seth.garrett21
Recommend Dealer
Yes
Jun 05, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for taking the time to leave us a 5-star review. We appreciate your business and look forward to working with you again in the future.

May 24, 2024

Dealership Rating
Employee Rating

I had an issue and it was answered and taken care of within one day. How refreshing! More

by lcolgan
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs

May 29, 2024

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

May 21, 2024

Dealership Rating
Employee Rating

Great service. Winthrop service was very quick. Very Nice Guys too. I will definitely return it n the future. More

by arifkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff

May 29, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

May 15, 2024

Dealership Rating
Employee Rating

Had service and recalls addressed. Good service. No issues regarding drop off or pick up. More

by JTKBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and 5-star review. Your satisfaction is our greatest reward and we are here for you at any time.

April 30, 2024

Dealership Rating
Employee Rating

Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service
Service Time
Service Communication
Recommend Dealer
No
May 03, 2024

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

April 27, 2024

Dealership Rating
Employee Rating

Tires were to be rotated but on return the same tire on the same location was still having a leak so tires were not rotated but had been stated they were. Had the tire checked when the car was in for a rec More

by webeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sal Zebardast, Mike Salerno , Jonathan Martinez

May 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

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