Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla | Page 11

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.3
150 Reviews
4.3

150 Reviews

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150 Reviews of Paul Bonilla

March 22, 2024

Dealership Rating
Employee Rating

Service was excellent. My car was done is a short period of time. I am a big fan. More

by kjbrodbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

March 17, 2024

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Employee Rating

Took 5 months and several trips to the dealership, letters to jeep company, several unreturned phone calls to the service manager, and fronting money to rent a car through enterprise to get my 2023 je More

by joeytorello
Service Communication
Recommend Dealer
No
Mar 19, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

March 16, 2024

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Employee Rating

Thank you again for a great service Paul Bonila, you and your team do an amazing job. Looking forward to seeing you next time. You always take great care of me, and my vehicle. When I leased my car four More

by will.howardb
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

March 06, 2024

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I’ve been a Salerno Duane customer for over fifteen years. I also live in Bloomfield, so it’s a bit of a trip. I think that says something about how I feel about services provided. Billy was very helpf More

by alana.middleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to leave us a 5 star review, Alana. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

February 29, 2024

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Employee Rating

Quick easy polite helpful. The entire experience was seamless. Highly recommended. Made the appointment very easy More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 29, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5 star review! We value your feedback and are happy that your experience was so easy.

February 22, 2024

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Employee Rating

Whenever I need to have service done, I can count on the service team to provide stellar customer service. I will continue to give them my business. More

by tanyatrj
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 17, 2024

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Paul, Bill, Matt, and Jaylen are the best. Great people and great service. Thank you More

by aleximperatore1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and the 5 star review! We value your business and feedback. Thank you for choosing us!

February 16, 2024

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Employee Rating

Ican’t get anyone to call me back. This is a ridiculous!! Have a $3500k repair and no one will return a call… More

by wngarren
Service Communication
Recommend Dealer
No
Feb 21, 2024

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

February 14, 2024

Dealership Rating
Employee Rating

Excellent customer service…. Bill and staff were polite and understanding with my particular scheduling problems …A Class Act! More

by mhaydu414
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick , Ralph Cattle

Feb 16, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and your 5 star review. We look forward to working with you again.

February 01, 2024

Dealership Rating
Employee Rating

The waiting area was so clean. Everyone was very nice. The service to my truck was fast and well done. More

by cedlewade
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff, Felicia Wardrick , Ralph Cattle

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