Paul Bonilla | Page 4

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for leaving a 5-star review Lisa! We’re thrilled to hear that our receptionist made such a great impression and that you enjoyed our workspace amenities. It’s wonderful to know your entire car-buying experience was pleasant. Congratulations on your new car, and we’re so happy you chose to purchase from us!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave a 5-star review! We're glad our team was able to make the process easy and ensure you felt well taken care of from start to finish. We truly appreciate your business and look forward to seeing you again!

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and your 5-star review! We're glad Will ensured you were well-informed throughout your visit and helped make the process more convenient by arranging transportation. Providing a smooth and stress-free experience is always our goal—we appreciate your support and look forward to seeing you again!

Salerno Duane Chrysler Jeep responded

We truly appreciate your continued trust and kind feedback! It means a lot to us that you feel valued and respected every time you visit. We look forward to providing you with excellent service for years to come.

Salerno Duane Chrysler Jeep responded

We are truly sorry to hear that your experience with our service department wasn’t what you expected. We genuinely want every customer to feel valued and well cared for, and we are disappointed we didn’t deliver that for you. If there’s anything we can do to make things right and earn back your trust, please know we’re here and would welcome the chance. Thank you for sharing your honest feedback—it really helps us improve.

Salerno Duane Chrysler Jeep responded

Thank you so much for sharing your experience and for the 5-star review! We’re thrilled to hear that the service manager made a great impression and that your overall experience was awesome. Your recommendation means a lot to us, and we’re here anytime you or anyone you know is looking for a vehicle.

Salerno Duane Chrysler Jeep responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that every experience you’ve had with us—whether sales or service—has been first-class. We truly appreciate your loyalty and look forward to continuing to provide excellent service!

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-star review! We’re glad to hear the service process was easy and timely, and that our team kept you informed every step of the way. We appreciate your trust and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

We’re glad to hear you had a quick, pleasant, and professional experience. Your thanks mean a lot—hope to see you again soon!

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.