Paul Bonilla
Paul Bonilla at Salerno Duane Chrysler Jeep

Paul Bonilla | Page 8

Service Writer

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.4
166 Reviews
4.4

166 Reviews

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166 Reviews of Paul Bonilla

October 08, 2024

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Employee Rating

After waiting 3 days for a recall service which should taken 1 day. Then driving my car the next day and the flash guard fell off. Took it back to the dealer to inspect to have the tech lie to me by sayin More

by tenft
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 14, 2024

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

October 03, 2024

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Very happy to stop in for an oil change without an appointment. Could not find a time that worked out for me. I was in and out in a little over an hour. Thank you. More

by lflaten
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Workmanship
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

October 02, 2024

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Great experience, as usual. I recommend Salerno Duane for any Jeep repairs or service needs. More

by rickhankey
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and for the 5-star review Rick. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

September 30, 2024

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I called and was able to have my front head light repaired the same day. More

by gsarge12
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future!

September 30, 2024

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They were very friendly and accommodating to my needs . Excellent service would definitely recommend them More

by nancykzande
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and for the 5-star review Nancy. We are pleased that our team was able to provide you with professional and attentive customer service. Your satisfaction is our top priority and we are here to help you at any time.

September 22, 2024

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Overpromised and failed completely. No one returns service calls. Left 4 messages. Not a single call back. Got a message from service manager, called and was told he no longer works the More

by dropbox.black
Service Price Transparency
Service Time
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Recommend Dealer
No
Sep 23, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly so we can discuss your experience further.

September 20, 2024

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Great service on the car and great customer service overall. Staff was very friendly and the services provided were great. More

by richard.blann
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 23, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your feedback and leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

September 20, 2024

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the service department was very cordial and professional and I waited for my car in a very timely manor. More

by LILYCAP1972
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 23, 2024

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future!

September 05, 2024

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Employee Rating

like always , the personnel of customer service, always goes above and beyond for the customer More

by M1driver
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Fuchs, Bill Tegethoff

August 31, 2024

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Employee Rating

Five Stars for Jalen and the team at Salerno Jeep! Was worried I had an expensive repair and they were familiar with the issue and recommended contacting the manufacturer first. Sure enough the manu More

by Jason Miller
Service Price Transparency
Recommend Dealer
Yes
Sep 05, 2024

Salerno Duane Chrysler Jeep responded

Thank you very much for your praise and 5-star review Jason! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

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