Paul Ciardiello | Page 11

The purchase and delivery of my Honda Ridgeline was a smooth transaction--thanks to Martin, Alex, Brian and Laren. My vehicle received excellent detailing before delivery. I am most pleased with my exp smooth transaction--thanks to Martin, Alex, Brian and Laren. My vehicle received excellent detailing before delivery. I am most pleased with my experience at Manly Honda and highly recommend others to purchase a vehicle from Manly. More

by SUNBOEHM Verified Customer Verified Customer

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A quick response from the Sales Team to my initial email led me to Manly Honda. I bought the car after a single test drive and on the same day. Very much appreciated the staff's low-key, helpful, and info led me to Manly Honda. I bought the car after a single test drive and on the same day. Very much appreciated the staff's low-key, helpful, and informative approach. Even after the sale, they took the time to answer some questions I had about the car. Will recommend Manly to friends. More

by BRUCEBRUSCHI Verified Customer Verified Customer

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From the first email, the customer service from Manly Honda was impressive. Every email was responded to timely and thoroughly. At the dealership, we were treated professionally. The car was what I re Honda was impressive. Every email was responded to timely and thoroughly. At the dealership, we were treated professionally. The car was what I requested and all the terms we had discussed were accurate. It was a great experience. More

by KHOCKENBERY Verified Customer Verified Customer

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This place is great!!! Love the fact that I didn't have any credit what so ever n they got me an approved loan through American Honda. Javier was great too, made my day. I'd recommend this place for anybod any credit what so ever n they got me an approved loan through American Honda. Javier was great too, made my day. I'd recommend this place for anybody trying to get a new car/ use 👌👍 More

by JYANG0417 Verified Customer Verified Customer

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Great service! I’m From Fresno and have been there twice now and bought three cars. Completely happy with everything. We will continue to come back. now and bought three cars. Completely happy with everything. We will continue to come back. More

by SOPHIEZ1226 Verified Customer Verified Customer

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I must say that my experience as a first time customer at Manly Honda wasn’t as enjoyable as it should have been. The salesman delivered a car I purchased on their site, which was nice, however after driving Manly Honda wasn’t as enjoyable as it should have been. The salesman delivered a car I purchased on their site, which was nice, however after driving it the first day, I felt that it wasn’t the car that fit my needs, so I took advantage of their 7 day guarantee and browsed their site for not only a bigger car, but with less mileage. So I found one I liked and contacted the salesman to let him know that I wanted to swap cars, and he said that he’d start the process. That process went smoothly up until I got home and I realized that the salesman had slipped in a used car warranty plan which added an additional $5k to my loan. I didn’t know that the extended warranty plan was added to my contract, because when I was signing the paperwork, the finance rep didn’t even mention the warranty or even ask me if I wanted it to be added on. So I called the salesman who helped me, and I asked him why the warranty package was on my contract, and he said that it was required by the lender because my car was a used vehicle, and that I could take the warranty off after 6 months of on time payments, which I thought was strange. Well after digging a bit, I read on the warranty document that my loan approval was not contingent on purchasing the warranty plan and that it was optional. So I contacted the finance director who was able to resolve the issue and get the warranty plan taken off and had me resign the contract which took several hours, but at the end of the day it dropped my car payment by $115. I was also contacted by Paul Ciardiello, their GSM, and had a very pleasant conversation, and not only did he take the time to reach out to me and listen to my concerns, but he sincerely apologized for my unpleasant experience, and because of that I will definitely consider returning to them in the future when I decide to purchase a new car. More

by C Diaz Verified Customer Verified Customer

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The friendly Mr. Abraham Contreras was able to deliver the car on the day he told us and he was able to meet the price requirement for my new Honda Clarity. the car on the day he told us and he was able to meet the price requirement for my new Honda Clarity. More

by MARINER92 Verified Customer Verified Customer

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I had a pleasant, no pressure experience. I was allowed to take car out alone for test drive. Although I was overcharged by the finance department, Scott made it right by providing me a check for the diffe to take car out alone for test drive. Although I was overcharged by the finance department, Scott made it right by providing me a check for the difference plus tax, as well as a beautiful buffing and polishing of the vehicle. More

by None Verified Customer Verified Customer

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Alex was very helpful in all aspects of our purchase. This communication was excellent and everything with regard to when the vehicle will arrive and its delivery was exactly as he stated. In shop This communication was excellent and everything with regard to when the vehicle will arrive and its delivery was exactly as he stated. In shopping around I dealt with two other Internet sales people and by far He was the consummate professional. More

by PAULFSELLSRE Verified Customer Verified Customer

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Michael Lyons provides horrible customer service, no follow through, follow up, or even a returned phone call. I have left several messages via phone and text and he can’t seem to have the common courte follow through, follow up, or even a returned phone call. I have left several messages via phone and text and he can’t seem to have the common courtesy to follow up. Purchased a vehicle last Friday online due to Covid and living 2 hours away, I was not advised of the prior damage around the vehicle. Michael Lyons advised he would “ send photos “ of the vehicle, but didn’t. My last car totaled and being a mother of 2 I needed a car. Honestly if I would have known this was the type of treatment I would receive from Manly Honda I would have taken my business elsewhere. I hope future customers are treated better. ** I reached out to Paul ( the GM ) who was extremely helpful, heard my concerns and addressed them. I’d like to thank Paul, Sean, and Abraham who were helpful and informative. They took care of my concerns and arranged for my vehicle to be repaired. More

by Alyssa Becerra Verified Customer Verified Customer

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