Paul Ciardiello | Page 22

Great dealer,but bad service.....! I bought two cars from manly honda st rosa I had good experience in that However dealing with the service is the most annoying thing specially tha I bought two cars from manly honda st rosa I had good experience in that However dealing with the service is the most annoying thing specially that i had the same problem twice with the same person who helped me. I believe his name is Dave He dissaperd from his desk leaving me waiting for my car for a long time. The most annoying thing is that i told him about this first time when they told me that he went to his break without asking anyone to follow up with my car's paper work leaving me waiting long time, and he said" ooh I'm so sorry that will never happen again". I was ok great,but again he did the same thing....! The first time that happend did not want to mention anything in a review but happening twice is to much for profesional service I asked for the manager and there was no manager or gral manager available but there was Paul Ciardiello,and he tried his best to solve the problem but still does not make me feel satisfied cos it does not show how they value the time of their customers. More

by ELHOSSENI Verified Customer Verified Customer

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helpful and patient Sean was extremely helpful through the entire process. He came in twice on his days off to help my mother in law find exactly what she wanted, and ex Sean was extremely helpful through the entire process. He came in twice on his days off to help my mother in law find exactly what she wanted, and explained things multiple times until she felt comfortable and understood everything. My mother in law was extremely happy with the experience she had and said she would recommend anyone to go in and see Sean if your thinking about getting a Honda. More

by HINTEREDERM Verified Customer Verified Customer

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Nothing but the best of the best I have shop at manly honda since 2002. And i have not purchased another car at anly other place. Even though i moved to North Carolina, i still go bac I have shop at manly honda since 2002. And i have not purchased another car at anly other place. Even though i moved to North Carolina, i still go back to santa rosa to purchased a next car from this dealership. More

by ANHTUANTRINH32 Verified Customer Verified Customer

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It does not get any better than this! I contacted this dealership, where we had been a regular service customer for previous Hondas we've owned, looking for a new vehicle in a hard-to-find I contacted this dealership, where we had been a regular service customer for previous Hondas we've owned, looking for a new vehicle in a hard-to-find color. Our sales associate, Martin Garcia, was not only industrious in his efforts to locate the vehicle, but totally faithful in providing updates each time anything new was known as to the anticipated delivery date. As we had an auto to sell, and being able to do so just two days before the new vehicle was to be delivered to the dealership, and then prepped for us to pick up, made this exchange totally seamless and successful. Paul Ciardello made the final pricing process just the way one would hope -- fair and friendly. And our move through the final paperwork and finance was a smooth process thanks to Tom Henchel's efficiency. All in all, having bought over a dozen cars throughout my life, this experience was, all around, the most pleasant of all. And the car we bought, just the one we wanted, is a fantastic marvel of engineering, great fun to drive, and beautiful to look at. Thank you, Manly Honda Team. Your great customer service was noted and appreciated! More

by GENE3 Verified Customer Verified Customer

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Manley combines personal service with a big inventory I drove my salesperson Jesse Bower crazy for months before I actually leased a new 2016 CRV. Never phased him a bit. When the time came he got me a I drove my salesperson Jesse Bower crazy for months before I actually leased a new 2016 CRV. Never phased him a bit. When the time came he got me a great deal and got me rolling in no time. Great experience. More

by MARC.ASH Verified Customer Verified Customer

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AVOID MANLY I went to buy a car on a Thursday, which they said would be ready on Monday. They gave me a loaner, then demanded I return it due to their lack of pla I went to buy a car on a Thursday, which they said would be ready on Monday. They gave me a loaner, then demanded I return it due to their lack of planning. I stood up for myself and made them hold to their promise of monday, I had to talk to a sales manager Paul to complain who offered rubber mats to appease me yet also failed to communicate with finance.... Finance, loaners, sales , and service act like strangers and didn't communicate among themselves. PIss poor experience, only to my enemies would I recommend MANLY :o( More

by ALEXCASANOVAS Verified Customer Verified Customer

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Honda Fit Lease Happy with lease process - in and out in under 2 hours. Tom was great to work with and made the process easy for my wife and I Happy with lease process - in and out in under 2 hours. Tom was great to work with and made the process easy for my wife and I More

by Ed H Verified Customer Verified Customer

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great customer service I was greeted as soon as I walked up. Lauren was very attentive to my needs ,and was able to provide all the information i needed to get the car I wa I was greeted as soon as I walked up. Lauren was very attentive to my needs ,and was able to provide all the information i needed to get the car I wanted. I came back the next day. And left with the car I wanted. Lauren, the car saleswoman even came on her day off to make sure everything went right with the sale and that my needs were met. 5 stars for manly Honda of Santa rosa. More

by AHLEXZIS Verified Customer Verified Customer

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New 2016 Honda Fit Purchase Received an online quote several days before the purchase. I went in to test drive the Fit, and was very impressed. I traded in my 2011 Honda Civic. Received an online quote several days before the purchase. I went in to test drive the Fit, and was very impressed. I traded in my 2011 Honda Civic. Everything went very smoothly. I have been a customer with Manly Honda in the past, and will continue in the future. More

by Bob B Verified Customer Verified Customer

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Very good experience Very smooth transaction and easy to set up whole deal without wasting much time. Would do business with dealer again for my next purchase and future p Very smooth transaction and easy to set up whole deal without wasting much time. Would do business with dealer again for my next purchase and future purchases More

by AHNEZ916 Verified Customer Verified Customer

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