Paul Frey
Paul Frey at Ferrari Dallas

Paul Frey | Page 6

Service Advisor

Ferrari Dallas

6300 International Pkwy
Plano, TX 75093

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5.0
513 Reviews
5.0

513 Reviews

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513 Reviews of Paul Frey

March 12, 2024

Dealership Rating
Employee Rating

Paul in service is the best. I know every time my car is in his possession, it will be returned to me better than he received it. More

by Dona
Recommend Dealer
Yes

Other Employees Tagged: Jhanifor Griggs, Enver Kaba

Mar 13, 2024

Ferrari Dallas responded

Dona, it's great to know that Paul has been taking excellent care of your car at Boardwalk Ferrari. We appreciate the trust you've placed in us and are here for any of your future needs!

March 05, 2024

Dealership Rating
Employee Rating

Paul is an expert with Ferraris and is very knowledgeable and responsive. He’s personable and a pleasure to work with More

by EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Ferrari Dallas responded

We're delighted to know that you had a great experience with Paul at Boardwalk Ferrari. His expertise is indeed one of our assets! Thanks for your kind words, and we look forward to assisting you again in the future.

February 28, 2024

Dealership Rating
Employee Rating

Great work by the service team. All items taken care of and was kept up to date on progress. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams

Feb 28, 2024

Ferrari Dallas responded

We're glad you enjoyed working with our team! We appreciate your business and hope to see you again for another great service at Boardwalk Ferrari. Safe travels!

February 27, 2024

Dealership Rating
Employee Rating

Dillon from Boardwalk Maserati Was extremely knowledgeable with my service question which put my mind at ease. Dillon continued to keep me updated on the progress of service and I was able to g More

by ally.m.scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams, Javier Martinez , Dillon Love

Feb 27, 2024

Ferrari Dallas responded

We're glad to know that Dillon was able to assist with your service questions and keep you updated throughout the process at Boardwalk Ferrari. It's great that our team could provide a friendly experience for you!

February 24, 2024

Dealership Rating
Employee Rating

Outstanding service. Boardwalk made service drop off and pick quick quick and easy. Paul kept me updated on progress and explained everything in detail. Great job!! More

by RPM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Fordham

Feb 26, 2024

Ferrari Dallas responded

We're glad to know that you found our service at Boardwalk Ferrari outstanding and the process quick and easy. Your positive feedback about Paul's detailed updates is much appreciated!

February 14, 2024

Dealership Rating
Employee Rating

Took my F8 in for its annual checkup. Paul set it up for me, everything went flawlessly. Boardwalk is always terrific. More

by Reggie Graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Fordham, Chris Williams , Ethan and Sage, the drivers that picked me up, were great as well

Feb 15, 2024

Ferrari Dallas responded

Reggie, we're glad to know your F8's annual checkup went smoothly with Paul and the team at Boardwalk Ferrari. Thanks for sharing your experience!

February 10, 2024

Dealership Rating
Employee Rating

Parts were overpriced compared to other dealers and the parts person was not on top of the order and was not accommodating. He took advantage of the fact that the vehicle had been towed there. Service pe More

by richardckahn
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Javier Martinez

Feb 12, 2024

Ferrari Dallas responded

Richard, I'm sorry to learn about your experience with our parts department. We strive for competitive pricing and excellent customer service across all departments, so it's disappointing to see we've missed the mark here. Your feedback is important and will be used as a learning opportunity for improvement. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Steve Fordham - Service Manager - (972) 447-5223

February 06, 2024

Dealership Rating
Employee Rating

Recently Purchased a Ferrari Portofino M, brought the car in for it's first service and worked with Paul Frey as my service advisor, Paul and the service team took care of my Warranty Needs and Services all More

by Chris Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Ferrari Dallas responded

Chris, it's great to know that Paul and our service team at Boardwalk Ferrari took such good care of you during your recent visit. We're glad you enjoyed the showroom and appreciated the restaurant recommendation! Thanks for rating us 10/10 - we aim to provide a top-notch experience for all our customers.

January 29, 2024

Dealership Rating
Employee Rating

Excellent Service as always from Boardwalk! ! Delivery back to me was perfect and Paul is always so very Helpful!! More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Williams

Jan 30, 2024

Ferrari Dallas responded

Lynn, we're delighted to know that you had an excellent service experience with Paul and the rest of our team at Boardwalk Ferrari. Thanks for your support!

Jan 30, 2024

lynn responded

Absolutely!!

January 24, 2024

Dealership Rating
Employee Rating

Paul was great to work with and he helped with the issue and got it resolved completely..! More

by Abhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2024

Ferrari Dallas responded

Abhi, we're delighted to hear that Paul accommodated your needs and resolved your issue! Thank you for working with us at Boardwalk Ferrari!

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