Paul Garavel | Page 3

From the initial contact with Kerri when I engaged the Garavel website to when I drove my new Compass off the lot, the Team at Garavel was great. Mark provided great information and guidance throughou Garavel website to when I drove my new Compass off the lot, the Team at Garavel was great. Mark provided great information and guidance throughout the lease process. He even made it a point to introduce Mr Garavel himself to me while in the showroom. The one thing that made the biggest impression on me was the support from so many different folks like Annie, Mary, Ramen and all the others. A great team at Garavel! More

Report | Print

We were so happy with the service provided by Garavel Jeep…once again! In a market characterized by more and more delays they delivered our Ram Rebel in a timely fashion with great customer service all Jeep…once again! In a market characterized by more and more delays they delivered our Ram Rebel in a timely fashion with great customer service all along the way. More

Report | Print

Cole was very thorough and did a great job of staying focused on what I wanted (which doesn’t always happen). Since the car had to be ordered I was anticipating that something might not have come back a focused on what I wanted (which doesn’t always happen). Since the car had to be ordered I was anticipating that something might not have come back as I expected, but that ended up not being the case. Everything is perfect! Would recommend Cole and Garavel to anyone! More

Report | Print

The best experience in purchasing a vehicle. Both for business and personal use. The people there are knowledgeable and make the whole experience pleasurable and simple. Ernesto, Annie, and Mary Both for business and personal use. The people there are knowledgeable and make the whole experience pleasurable and simple. Ernesto, Annie, and Mary were awesome. More

Report | Print

Great experience with Cristhian! This is my second car in a year. The delivery is always on time and the team in general is very friendly. It’s always a pleasure, I will be back soon This is my second car in a year. The delivery is always on time and the team in general is very friendly. It’s always a pleasure, I will be back soon :) VD More

Report | Print

Nice people, been going here for years. Other Jeep stores around aren’t as good for service around aren’t as good for service More

Report | Print

Fantastic dealership, incredibly friendly and knowledgeable staff. Makes the car buying process easy and hassle free! knowledgeable staff. Makes the car buying process easy and hassle free! More

Report | Print

From the moment I walked into Garavel Jeep Chrysler Dodge to the time I left I had nothing short of a perfect experience. The people that are employed at this dealership truly go above and beyond for their c to the time I left I had nothing short of a perfect experience. The people that are employed at this dealership truly go above and beyond for their customer. I saw everyone working as a team in the dealership to help myself along with other customers, great experience to have. Maikel, Mary and Ernesto put together a dream team to help me get into the car I will love driving in everyday for years to come. More

Report | Print

What a pleasure, the entire team works hard does exactly what they say they will. I’m returning on Wednesday for a second vehicle. This is the place you want to purchase your next vehicle. Give them a try y what they say they will. I’m returning on Wednesday for a second vehicle. This is the place you want to purchase your next vehicle. Give them a try you will not regret the service you receive. I am absolutely happier than ever, thanks to the entire Garavel team! You all deserve the best. More

Report | Print

We purchased our 2020 Jeep GC from Garavel in Norwalk in November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so I made the appt. which took 3 weeks to get, dropped the car off on Monday afternoon as requested by them so they could work on it Tuesday. The drop off process was the first issue. The tech taking my info could not seem to grasp what the issue was with the car and I had to keep repeating it. "The AC stops working after approx. a half hour of use and the fan or a belt is making a a screeching noise". Not sure why that's hard to comprehend? They called me Tuesday to say they'd need the car for a couple of days as they think they know what the issue is. My response "OK that's fine so I'll be without a car until Wednesday? Do you have a courtesy car I can use while my car is with you?" Their response, "No we don't have any available" I called them Wednesday at noon for status of repairs and ETA for pick up and was told by Dave, who is apparently also the service manager, that they were all out for lunch and he'd have someone call me back. Never got a call back. My husband called them Thursday at 3pm and was told that they were all with customers and someone would call me back. Again, no return call. Here we are on Friday at 9am calling them AGAIN to get the status of our car which was left with them Monday afternoon. This is the worst customer service I have experienced. Prior to buying the Jeep I dealt with Honda of Westport who's service department is absolutely exceptional and run with the knowledge that their customers are the most important part of their business. To go from that to Garavel and their service department who treats customers as if we're an inconvenience and they're doing us a favor? No thank you. I'm done with Garavel. I will NEVER purchase another car from Garavel and will be taking to social media to make sure their lack of communication, failure to return phone calls and treatment of customers as if they're doing us a favor is outrageous. More

Report | Print