Paul Garavel | Page 4

From the moment I walked into Garavel Jeep Chrysler Dodge to the time I left I had nothing short of a perfect experience. The people that are employed at this dealership truly go above and beyond for their c to the time I left I had nothing short of a perfect experience. The people that are employed at this dealership truly go above and beyond for their customer. I saw everyone working as a team in the dealership to help myself along with other customers, great experience to have. Maikel, Mary and Ernesto put together a dream team to help me get into the car I will love driving in everyday for years to come. More

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What a pleasure, the entire team works hard does exactly what they say they will. I’m returning on Wednesday for a second vehicle. This is the place you want to purchase your next vehicle. Give them a try y what they say they will. I’m returning on Wednesday for a second vehicle. This is the place you want to purchase your next vehicle. Give them a try you will not regret the service you receive. I am absolutely happier than ever, thanks to the entire Garavel team! You all deserve the best. More

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We purchased our 2020 Jeep GC from Garavel in Norwalk in November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so November 2019. While the salesman we worked with was very good the service department has been absolutely deplorable. The car was having AC issues so I made the appt. which took 3 weeks to get, dropped the car off on Monday afternoon as requested by them so they could work on it Tuesday. The drop off process was the first issue. The tech taking my info could not seem to grasp what the issue was with the car and I had to keep repeating it. "The AC stops working after approx. a half hour of use and the fan or a belt is making a a screeching noise". Not sure why that's hard to comprehend? They called me Tuesday to say they'd need the car for a couple of days as they think they know what the issue is. My response "OK that's fine so I'll be without a car until Wednesday? Do you have a courtesy car I can use while my car is with you?" Their response, "No we don't have any available" I called them Wednesday at noon for status of repairs and ETA for pick up and was told by Dave, who is apparently also the service manager, that they were all out for lunch and he'd have someone call me back. Never got a call back. My husband called them Thursday at 3pm and was told that they were all with customers and someone would call me back. Again, no return call. Here we are on Friday at 9am calling them AGAIN to get the status of our car which was left with them Monday afternoon. This is the worst customer service I have experienced. Prior to buying the Jeep I dealt with Honda of Westport who's service department is absolutely exceptional and run with the knowledge that their customers are the most important part of their business. To go from that to Garavel and their service department who treats customers as if we're an inconvenience and they're doing us a favor? No thank you. I'm done with Garavel. I will NEVER purchase another car from Garavel and will be taking to social media to make sure their lack of communication, failure to return phone calls and treatment of customers as if they're doing us a favor is outrageous. More

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Thank you annie and paul for making the buying process so easy. i couldn’t be happier with my new truck. best dealer in norwalk ct! easy. i couldn’t be happier with my new truck. best dealer in norwalk ct! More

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Great place to buy a vehicle , everybody was very friendly and helpful, they took the time to go over my new SUV. i would go back again. friendly and helpful, they took the time to go over my new SUV. i would go back again. More

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Really Top notch service. Response is fast and impeccable They surpass all expectations !! I have experienced interactions over the years with many dealerships- this one is tops!!! impeccable They surpass all expectations !! I have experienced interactions over the years with many dealerships- this one is tops!!! More

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Another excellent experience at Garavel, Anne and the entire staff continue to exceed expectations. Could not have been easier, thanks again. I love my new truck! entire staff continue to exceed expectations. Could not have been easier, thanks again. I love my new truck! More

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My sales agent Annie Granchelli was amazing and Mary in fiance was as well . Sorry I forgot Mary’s last name but she was awesome too! They are knowledgeable and professional ! They made my car buying / le fiance was as well . Sorry I forgot Mary’s last name but she was awesome too! They are knowledgeable and professional ! They made my car buying / leasing so easy! I recommend them! More

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What a great experience!Annie, Mary, Joe, Paul and the What a great experience! Annie, Mary, Joe, Paul and the whole Garavel Team made buying a new jeep a reality. Never once making us feel like they d What a great experience! Annie, Mary, Joe, Paul and the whole Garavel Team made buying a new jeep a reality. Never once making us feel like they didn't wanted to do business with us. Looking forward to our fun drive in our new Jeep Wrangler! More

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Working with Annie Grancelli was a delight !She was Working with Annie Grancelli was a delight ! She was kind, gentle , knowlegable , and very helpful with suggestions . It was an easy , seemless purc Working with Annie Grancelli was a delight ! She was kind, gentle , knowlegable , and very helpful with suggestions . It was an easy , seemless purchase and we are delighted with the car . It was a great experience and we are sure we came home with the right car ! More

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