Paul Kim | Page 3

Best car buying experience ever. Paul made everything as fast & simple as possible. Great communication and made sure the vehicle was ready to go by time I made it in. If I know anyone in the market for a n fast & simple as possible. Great communication and made sure the vehicle was ready to go by time I made it in. If I know anyone in the market for a new car I'll definitely be referring them to Paul More

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Paul Kim and Knauz Fantastic experience with Paul Kim at Knauz. Negotiated most of deal over email. 1 quick phone call, and and deal was done. Was at the dealer signing Fantastic experience with Paul Kim at Knauz. Negotiated most of deal over email. 1 quick phone call, and and deal was done. Was at the dealer signing paperwork for 30 min, Paul and Vijay has everything ready to go. Both were incredibly friendly and professional. Leased a lot of luxury cars, this was by far the easiest and best experience I have had. Thanks Paul! More

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I will be a repeat customer I was resigned to the car buying experience being confusing, nerve-wracking, and a game of who doesn't blink first. My experience with Knauz has chan I was resigned to the car buying experience being confusing, nerve-wracking, and a game of who doesn't blink first. My experience with Knauz has changed that perception with their honesty, customer first approach, and top notch facilities and fleet. Specifically, Paul Kim was a pleasure to work with and has a calm and trusting demeanor. He is likely the best sales consultant I've worked with (I've purchased 4 cars in my life) and will continue to do business with him. Five stars all around. More

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Great experience at this dealership My experience working with Paul Kim was top notch. Responsive and really easy to work with. He quickly got me into a car of my choice in a few days an My experience working with Paul Kim was top notch. Responsive and really easy to work with. He quickly got me into a car of my choice in a few days and turned it all around very quick. No hassle and Paul was transparent along with being upfront from the get go. Highly recommend working with Paul for your next Mercedes. More

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We first went to Knauz and was assisted by Paul Kim and he helped us test some Mercedes models we’re considering. After a few days we went back to finalize our decision and was assisted by Peter Polanski. he helped us test some Mercedes models we’re considering. After a few days we went back to finalize our decision and was assisted by Peter Polanski. They were all very knowledgeable of the product they’re selling - believe me, we have met other sales assistants from other dealers who has no idea what they’re talking about - and we had a great experience with them. Went back a few days after cuz we had some questions about the set up and was assisted by Daniel. They are all great and accommodating. Highly recommended! More

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Awesome experience Went to Knauz for a used car they had and the experience was different from every other place I visited. Paul Kim our sales person was very accommodat Went to Knauz for a used car they had and the experience was different from every other place I visited. Paul Kim our sales person was very accommodating and made the process so easy. Low pressure and friendly service is what you get here. I would definitely recommend Paul and the Knauz staff More

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Willing to help I moved to the chicagoland area recently and had some questions about my car. I called ahead to see if someone could help me even though I didnt purch I moved to the chicagoland area recently and had some questions about my car. I called ahead to see if someone could help me even though I didnt purchase the car from Knauz. Paul Kim picked up and told me to stop in. He was so patient and willing to spend the time with me. When I am in the market again, Knauz will be getting my business. More

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Stellar customer service! I'd been searching for vehicles for several weeks, going to different dealerships. My experience with Knauz Mercedes was very pleasant. From the Sales I'd been searching for vehicles for several weeks, going to different dealerships. My experience with Knauz Mercedes was very pleasant. From the Salesman Paul, to the Finance person Vijy, to Jason in Service, to Brandon in Parts to Daniel the Product Specialist. Each one of these gentlemen treated me with courtesy, kindness and respect. Each one of them were patient with me and truly made me feel that they had my best interest at heart. Not once did I ever feel pressured or rushed. When dealing with each of them individually, they made me feel as if I was the only person that mattered. I was treated with stellar customer service. It didn't matter that I was not one of their extremely high income clients. They answered all of my questions (and I had a lot). When I walked in the dealership the first time, I was very indecisive as to which model of vehicle that I was interested in purchasing. Ultimately I ended up purchasing a model vehicle that Paul said...and I quote "I see you in". The 2015 S550 4matic and I love it! Vijy in Finance was extremely helpful, knowledgeable and honest in helping me to decide which extended warranty I should get. Brandon in the parts dept was very patient, kind and helpful while I searched for accessories. Jason in the service department was also very nice and accommodating while replacing my license plate frame and removing an emblem at my request. Finally there was Daniel the product Specialist who must have taken an hour of his time to explain each and every detail of the features of my recently purchased vehicle. He then told me to come back anytime for a refresher course! I don't think I could have had a better customer service experience. And since I work in customer service myself, I know what to look for and what to expect. Thanks for a wonderful experience Knauz Mercedes! I hope that it continues during future visits. More

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Simple and concise! Paul was very helpful and expedited the process of buying my car. He answered all questions I had and gave me a good, reasonable price! Paul was very helpful and expedited the process of buying my car. He answered all questions I had and gave me a good, reasonable price! More

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Excillence I would say this dealership knows a lot about good customer service. We had a excellent car buying experience here. I also have to say if we ever buy I would say this dealership knows a lot about good customer service. We had a excellent car buying experience here. I also have to say if we ever buy another car this place will have our business! Highly recommend! More

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