Paul McDonald
Paul McDonald at Luther Family Buick GMC

Paul McDonald | Page 11

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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827 Reviews
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827 Reviews

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827 Reviews of Paul McDonald

January 15, 2023

Dealership Rating
Employee Rating

Besides the fact that me and my husband literally stood there for 2 minutes while they all just looked at us and went along with their business- the guy that helped us was great!!! More

by CONBON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

Luther Family Buick GMC responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 14, 2023

Dealership Rating
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Service advisor was very friendly, customer service was excellent. I also got parts for another vehicle, and the parts service w as s great. More

by Benjid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Jermstad

Jan 17, 2023

Luther Family Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Luther Family Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 14, 2023

Dealership Rating
Employee Rating

Responded quickly to an issue I had with my new vehicle…made thing’s right. More

by alan.uetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Luther Family Buick GMC responded

Alan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jan 17, 2023

Luther Family Buick GMC responded

Alan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 13, 2023

Dealership Rating
Employee Rating

Paul exceeded my expectations by squeezing in my vehicle to deal with a check engine light. Even though he had to deliver a tough message, it was still a good experience. When my check engine light turned More

by khalley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 08, 2023

Dealership Rating
Employee Rating

Always great service. They listen and work hard to fix things. Timely and flexible, great service! More

by JULIE_RANDALL68
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 10, 2023

Luther Family Buick GMC responded

Julie, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 08, 2023

Dealership Rating
Employee Rating

I experienced vehicle problems while out of town on a holiday weekend and they walked me through how to get home safely and for me in to their already busy schedule when I got back. More

by COOLPHARMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Kevin Lindgren

Jan 10, 2023

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 01, 2023

Dealership Rating
Employee Rating

Service advisor and service tech are very professional. Work was done very timely. Friendly staff. More

by brnieme2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I do not have names of other staff

Jan 04, 2023

Luther Family Buick GMC responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Luther Family Buick GMC special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 31, 2022

Dealership Rating
Employee Rating

Was scheduled a week out and got me in two days after I went in. Got it fixed in the same day. More

by godeeshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Luther Family Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 30, 2022

Dealership Rating
Employee Rating

They fixed my Ford when the Ford place couldn’t get me in for another month! Thank you!!! More

by Jacifritz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 29, 2022

Dealership Rating
Employee Rating

The friendly staff is always ready to take care of the customer in any way possible. The best dealership I have used by far! More

by TECHMANND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Joe Emmerich , Mark Carlson, Sean McPhillips

Dec 30, 2022

Luther Family Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let me know if we can assist you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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