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Paul McDonald
Paul McDonald at Luther Family Buick GMC

Paul McDonald | Page 12

Assistant Service Manager

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

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827 Reviews
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827 Reviews

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827 Reviews of Paul McDonald

December 23, 2022

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Employee Rating

very prompt quick counter service and scheduling was super easy.shuttle home and pickup were excellent. More

by rrhogueiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Tim Ebens, Robin Tollefson, Robb Reierson, Kevin Lindgren, Nathan Loose, Joe Emmerich

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Dec 27, 2022

Luther Family Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 23, 2022

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Employee Rating

Been going there for years and the service only gets better. I tell all my friends and family to go there. More

by mperala13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2022

Luther Family Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 23, 2022

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Employee Rating

Very helpful and professional…have been working with Luther for over 10yrs now and never had any issues with any department… More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Emmerich, Robin Tollefson, Robb Reierson

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Dec 27, 2022

Luther Family Buick GMC responded

Alex, thank you for your loyalty to our dealership and for taking the time to write this review! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 21, 2022

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Employee Rating

Always friendly & ready to accommodate any needs you have. They always take good care of you. More

by dvjelinek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Jim Jermstad, Jody Jackson

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Dec 22, 2022

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 14, 2022

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Employee Rating

The Service Center cleaned the windshield washer nozzles, tested the thermostat, and coolant system. The maintenance performed in the Service Center was satisfactory. Sincerely, Michael Hamner More

by hamner_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 14, 2022

Luther Family Buick GMC responded

I truly appreciate you taking the time to write about your experience at our service department. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 12, 2022

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Employee Rating

I had an issue with my 2021 truck and Paul and the Technicians were very responsive and helpful in diagnosing the problem and quickly repairing the issue. Although I am disappointed with GMC in having More

by SSGMCCLELLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The Technicians that completed the repair

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Dec 14, 2022

Luther Family Buick GMC responded

Thank you so much for your excellent input! I am very proud of our service technicians and I hope to pass along your great experience to all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 07, 2022

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Employee Rating

Very pleased with the service I was given at Luther. Will continue being their customer. More

by NELSONTL56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Tollefson, Robb Reierson, Larry Mitchell , Luther Representative

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Dec 09, 2022

Luther Family Buick GMC responded

Thank you for your kind words. I feel our service department is what makes Luther Family Buick GMC special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2022

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Employee Rating

Got my car in earlier than what the appt was as I needed the 100000 mile tune up. Very friendly service More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Kjar

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Dec 06, 2022

Luther Family Buick GMC responded

Thank you so much for your excellent input, Deb! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 04, 2022

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Employee Rating

Was very satisfied with customer service & how prompt they were to get my warranty work done More

by Ckrood58cherykay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2022

Luther Family Buick GMC responded

Thanks for this great review! I can't tell you enough how much we appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 02, 2022

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Employee Rating

The Luther Family Buick GMC service department is amazing to deal with. The advisors and technicians are highly knowledgeable and easy to talk to. Hands down the best service department I've ever worked with More

by JASON_RUUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2022

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us! We love hearing from satisfied customers, as we all work incredibly hard each and every day to ensure that they’re given the fantastic service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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