Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 41

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,306 Reviews

Dealership Experience

24 yrs, 5 mos

Languages Spoken

Armenian Armenian

English English

4.9

1,306 Reviews

Write a Review

1306 Reviews of Paul Tokatlyan

November 07, 2022

Dealership Rating
Employee Rating

Paul was an all-star he was patient and careful about explaining as much as was necessary and whenever I had a question he would answer it he was very courteous and polite and friendly overall the great More

by CARLOS.AGUILAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2022

Universal Mitsubishi responded

Hello Carlos, I appreciate your kind words. Very nice of you to mention Paul's efforts and professionalism. We look forward to your continued patronage. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 07, 2022

Dealership Rating
Employee Rating

Found the solution to a vexing problem of overheating in my mighty max pick up. More

by PAUL MORRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 14, 2022

Universal Mitsubishi responded

HI Paul, I'm glad Paul and his staff were able to disect and resolve your VEXING(Good word) problem. Kindly continue giving us the opportunity to service your vehicle. We love 5 Star Reviews. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 05, 2022

Dealership Rating
Employee Rating

Very organized and quick to assist. The service was efficient and precise. Would definitely recommend. More

by EXCUSEME47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

Nov 14, 2022

Universal Mitsubishi responded

Hello Excuse Me..... I'm glad we were able to assist and expedite your visit. Thank you for your 5 Star Review. Stay safe, Carlos De La Luz General Sales Manager (818)550-1500

November 04, 2022

Dealership Rating
Employee Rating

Buen servicio y atención al cliente cumplimiento en horarios de entrega. Seriedad y cumplimiento gracias More

by Ricardo Cortes
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 14, 2022

Universal Mitsubishi responded

Hola Ricardo, le agradesco sus 5 estrellas de servico. Esperemos poder continuar dandole servicio ha su auto. Gracias, Carlos De La Luz Gerente General de Ventas (818) 550-1500

October 31, 2022

Dealership Rating
Employee Rating

Armen and his team are always the best. They always check and fix the issue of our cars. More

by OSCAR.ENRIQUEZ.JR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Armen Yagubyan

Nov 21, 2022

Universal Mitsubishi responded

Hi Oscar, again.... thank you for your continued patronage and 5 star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Managers carlos@universalmitsubishi.com

October 31, 2022

Dealership Rating
Employee Rating

they took/stolen my golden cross and some things and papers inside my car.Im very disappointed after my insurance pay them from overpricing bill More

by KOOL_WATERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 21, 2022

Universal Mitsubishi responded

Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com (818)550-1500

October 30, 2022

Dealership Rating
Employee Rating

Paul kept me informed which I appreciated. He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c More

by KRRVANNUYS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Yagubyan

October 27, 2022

Dealership Rating
Employee Rating

It's was a experience great service! Great timer as well also very generous customer . More

by almay
Customer Service
Quality Of Work
Recommend Dealer
Yes
Oct 31, 2022

Universal Mitsubishi responded

Thank you so much, we appreciate your 5 Star review and opportunity to service your vehicle. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

Dealership Rating
Employee Rating

They always do thorough repairs on my car and I can trust that they have been done right. More

by wegnerpaula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Universal Mitsubishi responded

Thank you Paula, we appreciate your continued patronage, kind words and 5 Star review. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

October 22, 2022

Dealership Rating
Employee Rating

As always, very good attention, correct diagnosis, only this time they left the car very dirty inside, they did not clean the paper and plastic they used and left them inside, that is my only observation, More

by TAVOANDRES2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Universal Mitsubishi responded

Hi Andres, I'm so sorry for the oversight. I'll mention your feedback so we may continue improving our customers experience. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi 5015 Van Nuys Blvd. Sherman Oaks Ca 91403 (818)550.1500 carlos@universalmitsubishi.com

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