Paul was an all-star he was patient and careful about
explaining as much as was necessary and whenever I had a question he would answer it he was very courteous and polite and friendly overall the great
explaining as much as was necessary and whenever I had a question he would answer it he was very courteous and polite and friendly overall the great experience. I would like to return here whenever possible and I wish that Mitsubishi would import more cars especially electric cars so that Mitsubishi can become a popular brand again.
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by CARLOS.AGUILAR
Verified Customer
Verified Customer
Nov 14, 2022 -
Universal Mitsubishi responded
Hello Carlos, I appreciate your kind words. Very nice of you to mention Paul's efforts and professionalism. We look forward to your continued patronage.
Stay safe,
Carlos De La Luz
General Sales Manager
(818)550-1500
Found the solution to a vexing problem of overheating in
my mighty max pick up.
my mighty max pick up.
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by PAUL MORRISON
Verified Customer
Verified Customer
Nov 14, 2022 -
Universal Mitsubishi responded
HI Paul,
I'm glad Paul and his staff were able to disect and resolve your VEXING(Good word) problem. Kindly continue giving us the opportunity to service your vehicle. We love 5 Star Reviews.
Stay safe,
Carlos De La Luz
General Sales Manager
(818)550-1500
Very organized and quick to assist.
The service was efficient and precise. Would definitely recommend.
The service was efficient and precise. Would definitely recommend.
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by EXCUSEME47
Verified Customer
Verified Customer
Nov 14, 2022 -
Universal Mitsubishi responded
Hello Excuse Me.....
I'm glad we were able to assist and expedite your visit. Thank you for your 5 Star Review.
Stay safe,
Carlos De La Luz
General Sales Manager
(818)550-1500
Buen servicio y atención al cliente cumplimiento en
horarios de entrega.
Seriedad y cumplimiento gracias
horarios de entrega.
Seriedad y cumplimiento gracias
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by Ricardo Cortes
Verified Customer
Verified Customer
Nov 14, 2022 -
Universal Mitsubishi responded
Hola Ricardo, le agradesco sus 5 estrellas de servico. Esperemos poder continuar dandole servicio ha su auto.
Gracias,
Carlos De La Luz
Gerente General de Ventas
(818) 550-1500
Armen and his team are always the best.
They always check and fix the issue of our cars.
They always check and fix the issue of our cars.
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by OSCAR.ENRIQUEZ.JR
Verified Customer
Verified Customer
Nov 21, 2022 -
Universal Mitsubishi responded
Hi Oscar, again.... thank you for your continued patronage and 5 star review. We look forward to your next visit.
Stay safe,
Carlos De La Luz
General Sales Managers
carlos@universalmitsubishi.com
they took/stolen my golden cross and some things and
papers inside my car.Im very disappointed after my insurance pay them from overpricing bill
papers inside my car.Im very disappointed after my insurance pay them from overpricing bill
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by KOOL_WATERS65
Verified Customer
Verified Customer
Nov 21, 2022 -
Universal Mitsubishi responded
Hello Mr./Mrs. Waters, my apologies. I took the time to discuss your situation with our service manger. He gave me insight to the time your vehicle was in our Service. Took/Stolen are tremendous accusations and damning choice of words. It's obvious I defend the integrity of our service department. As you can read, we've earned endless accolades and 5 Star reviews. All our Technicians have been with us for years and their success has been built in understanding the importance of customer satisfaction. I was also advised you did not bring in your vehicle, it was towed in. I will not pass blame, but it appears your vehicle was handled by different hands. Some which hope you come back and others who don't really care. I hope you believe we do everything so our customers return. I again apoligies for your lost items, but hope you believe in our efforts to see you again.
Stay safe,
Carlos De La Luz
General Sales Manager
carlos@universalmitsubishi.com
(818)550-1500
Paul kept me informed which I appreciated.
He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my c
He told me that I wouldn’t be charged 195 for the diagnostics I was charged and I’d like to have the money back. But there’s a big difference in my car it runs great. They fix the problem with the ABS and ASC lights going on.
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by KRRVANNUYS54
Verified Customer
Verified Customer
It's was a experience great service!
Great timer as well also very generous customer .
Great timer as well also very generous customer .
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by almay
Verified Customer
Verified Customer
Oct 31, 2022 -
Universal Mitsubishi responded
Thank you so much, we appreciate your 5 Star review and opportunity to service your vehicle. We look forward to your next visit.
Stay safe,
Carlos De La Luz
General Sales Manager
Universal Mitsubishi
5015 Van Nuys Blvd.
Sherman Oaks Ca 91403
(818)550.1500
carlos@universalmitsubishi.com
They always do thorough repairs on my car and I can trust
that they have been done right.
that they have been done right.
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by wegnerpaula
Verified Customer
Verified Customer
Oct 31, 2022 -
Universal Mitsubishi responded
Thank you Paula, we appreciate your continued patronage, kind words and 5 Star review. We look forward to your next visit.
Stay safe,
Carlos De La Luz
General Sales Manager
Universal Mitsubishi
5015 Van Nuys Blvd.
Sherman Oaks Ca 91403
(818)550.1500
carlos@universalmitsubishi.com
As always, very good attention, correct diagnosis, only
this time they left the car very dirty inside, they did not clean the paper and plastic they used and left them inside, that is my only observation,
this time they left the car very dirty inside, they did not clean the paper and plastic they used and left them inside, that is my only observation, thank you very much
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by TAVOANDRES2008
Verified Customer
Verified Customer
Oct 31, 2022 -
Universal Mitsubishi responded
Hi Andres, I'm so sorry for the oversight. I'll mention your feedback so we may continue improving our customers experience. We look forward to your next visit.
Stay safe,
Carlos De La Luz
General Sales Manager
Universal Mitsubishi
5015 Van Nuys Blvd.
Sherman Oaks Ca 91403
(818)550.1500
carlos@universalmitsubishi.com