Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 96

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

December 05, 2019

Dealership Rating
Employee Rating

Excellent Service Everyone was very welcoming and friendly. Definetely enjoyed the warm greeting of smiles. I would drive from Lancaster again to receive their service More

by LSTEVENS962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Lancaster...…. Thank you. We understand the importance of your time, and the effort you make to allow us to service your vehicle is priceless. Stay safe, Carlos De La Luz

December 02, 2019

Dealership Rating
Employee Rating

Great I like friendly staff..exelent environment.good prices..costumer service is exelent.waiting time is very moderate.service advisor is great..nothing el More

by HTLOPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez , Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

I'm glad our Service department meet and satisfied your expectations. Stay safe, Carlos De La Luz

November 28, 2019

Dealership Rating
Employee Rating

Maintenance on my 2019 Mitsubishi Outlander They listen to customer and very easy to get your service here everybody was welcoming which is a plus for a small service dealership and they will fi More

by PSGEM.03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Thank you for your kind words, I hope it's a reflection of your satisfaction. We look forward to your next visit. Stay safe, Carlos De La Luz

November 27, 2019

Dealership Rating
Employee Rating

Prompt & courteous service Our agent Paul T. is informative and accommodating. They perform a thorough check and suggest what is required and what is optional, and never pushy. More

by Babs Banas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Paul understands, there is nothing more important than been informed of what your vehicle needs and what it'll be needing. We look forward to your next visit. Stay safe, Carlos De La Luz

November 27, 2019

Dealership Rating
Employee Rating

Great service 👍🏽😃 The Service Department completed service under the allotted. Paul the Service Manager is friendly and always has a smile. Outside of Vehicle is clean More

by SHARLETNICHOLS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

I'm glad Paul and his staff meet your expectations. We hope to continue servicing you vehicle for many years to come. Stay safe, Carlos De La Luz

November 26, 2019

Dealership Rating
Employee Rating

A pleasant experience all-around The staff is great here: friendly, knowledgeable, and patient when I ask a lot of questions. The waiting lounge has comfortable seats, a big screen tv More

by htinla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian, The guy who checked-in my car and washed it.

Jun 22, 2020

Universal Mitsubishi responded

Asking a lot of questions is a good thing, a sign you care. I hope everything was answered adequately. Stay safe, Carlos De La Luz

November 23, 2019

Dealership Rating
Employee Rating

Excellent Service!! Great Service and reasonable price. Paul is very knowledgeable and treat everyone like a family. I don't mind driving almost 30 miles for auto service More

by andreiksb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

30 Miles... Thank you. It's extremely rewarding knowing someone makes the effort to drive and give us the opportunity to service their vehicle. Stay safe, Carlos De La Luz

November 21, 2019

Dealership Rating
Employee Rating

Good service The service department always update the repair status to you while you are waiting. They are friendly and professional. I will go back to them for se More

by LUCYYEH529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Paul understands the importance of knowing the process of your vehicle while we are Servicing it. We hope you continue giving us your business. Stray safe, Carlos De La Luz

November 21, 2019

Dealership Rating
Employee Rating

Paul is amazing Paul was extremely helpful and I am so grateful The staff was helpful and kind and they did an awesome job on my vehicle. Thank you for everything! More

by MOLLY.IRELAND00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila , Dennys Vaca

Jun 22, 2020

Universal Mitsubishi responded

You are welcome.... In fact thank you, we appreciate the opportunity to service your vehicle. Stay safe, Carlos De La Luz

November 17, 2019

Dealership Rating
Employee Rating

Completely Satisfied We have been going to this service center for years. Sad when they left Glendale, but we will follow Paul were ever he goes. I feel very comfortable w More

by lilgrumpy2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

I regret we moved further out, but tremendously appreciate the effort you make to continue having Paul take care of vehicle needs. Stay safe, Carlos De La Luz

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