Paul Tokatlyan
Paul Tokatlyan at Universal Mitsubishi

Paul Tokatlyan | Page 95

Service Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

Contact Me
4.9
1,289 Reviews

Dealership Experience

24 yrs, 1 mo

Languages Spoken

Armenian Armenian

English English

4.9

1,289 Reviews

Write a Review

1289 Reviews of Paul Tokatlyan

December 18, 2019

Dealership Rating

Great customer customer service All personnel are always very friendly and attentive Thank you‼️great customers service,‼️ however I have to share this experience I took my car to More

by Mom 88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

You get a 5 Star for patience and forgiveness. I'm glad Paul, Armen and their staff have done enough right for you to get passed this mishap. We at Universal Mitsubishi wish your daughter well on her Behind the Wheel test, She'll do fine... Stay safe, Carlos De La Luz

December 15, 2019

Dealership Rating
Employee Rating

Great service I have been having my Montero serviced there for 18 years! I always trust that they will do a good job and they are fair on their pricing. Our car has More

by Wegnerpaula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

It sounds like it's just getting broken in :) Thank you for choosing and trusting us to keep your Montero in good running order. Stay safe, Carlos De La Luz

December 15, 2019

Dealership Rating
Employee Rating

Outstanding above and beyond I want to thank Paul for always taking care of me and my car I am always able to drop my car off and get it taken care of as well as inspected to l More

by CARLOS.HUIZAR10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Long term business is based on solid relationships. We appreciate you choosing us to maintain your vehicle in good running order. Stay safe, Carlos De La Luz

December 13, 2019

Dealership Rating
Employee Rating

Greatest service Super honest service team! They know cars inside out.. great prices. Clean waiting room, with free gourmet coffees, teas. And clean bathrooms. They ne More

by Ariel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

I'm glad to hear your satisfaction in your words. We appreciate your patronage, and look forward to your next visit. Stay safe, Carlos De La Luz

December 12, 2019

Dealership Rating
Employee Rating

Great service! Well I have to say that the service here is great! Armen and Paul are very courteous and welcoming. They keep you informed on what’s going on with you More

by MANNY1485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen Avanessian

Jun 22, 2020

Universal Mitsubishi responded

San Bernardino!!!! Thank you, not more to say Thank you.... Stay safe, Carlos De La Luz

December 12, 2019

Dealership Rating
Employee Rating

Armen and Paul are very good at what they do. They are very friendly and genuine. I felt like they had my best interest from the begining. The work was done quickly, done well and at a fair pric More

by marzanovinnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armen in service.

Jun 22, 2020

Universal Mitsubishi responded

Thank you for your kind words, Paul and his staff understands the importance of building relationships based on trust. We look forward to your continued business. Stay safe, Carlos De La Luz

December 12, 2019

Dealership Rating
Employee Rating

Better than corona I’ve been to the one in corona and this one is better.Everyone was really friendly and helpful. I showed up after 4pm and no appointment and they stil More

by ARTURORIVAS89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Junior Avila, Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Armen Avanessian, Sergio Navarro, Dennys Vaca, Nick Zohrabi

Jun 22, 2020

Universal Mitsubishi responded

Corona??? :) You mean the Dealership, yes.... I'm so glad you found us and hope to service your vehicle for many years to come..... Stay safe, Carlos De La Luz

December 09, 2019

Dealership Rating
Employee Rating

Excellent service I took my car in for an oil change. The staff was friendly and informative. My car was ready within a hour as promised. I was very happy with the serv More

by Debbie Takami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

Jun 22, 2020

Universal Mitsubishi responded

We appreciate your opportunity, we hope to service your vehicle for many years to come. Stay safe, Carlos De La Luz

December 08, 2019

Dealership Rating
Employee Rating

Easy to talk to team, great service Made me feel very welcome and were very helpful. My family and I will continue to be a customer are this location because of great customer service. More

by NANCYGONZA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2020

Universal Mitsubishi responded

Thank you, It's rewarding when I hear about a positive experience. Stay safe, Carlos De La Luz

December 07, 2019

Dealership Rating

I wouldn't allow anyone else to service my car Love This Mitsubishi Service Center and Paul Tokatlyan he represents your company with respect for all your customers and his kindness helps us know More

by GODANPAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashier lady can't remember her name

Jun 22, 2020

Universal Mitsubishi responded

Thank you for your kind words. We look forward to your next visit. Stay safe, Carlos De La Luz

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