Paula Alpha | Page 24

Exceptional Purchasing Experience Anthony Surface was cordial, knowledgeable, and a pleasure to work with from our initial introduction until we drove off the showroom floor. We fee Anthony Surface was cordial, knowledgeable, and a pleasure to work with from our initial introduction until we drove off the showroom floor. We feel confident that our relationship with Mercedes Benz of The Woodlands will be a treasured one. Lawrence and Judith More

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Stress free Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a ca Dealing with Shawna made the car buying experience very simple and relaxing. She was very laid back and didn't make me feel like I was being SOLD a car. I was getting the car I wanted and she handled everything that we threw at her with grace and a sense of humor. This dealership is amazing! They really care about the customers and they know how to show it. We loved all the free shirts and the little one loved her Mercedes Benz teddy bear. All dealerships should take a look at this place and see how it's supposed to be done. More

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Professional, Pleasant and Efficient! A great car purchase experience. The professionalism, efficiency and friendliness was felt from the sales, fiance and management staff. Great job to o A great car purchase experience. The professionalism, efficiency and friendliness was felt from the sales, fiance and management staff. Great job to our sales Nelson Sioson! More

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Recently purchased our second MB CPO, a '14 GL450 Got a good deal on this vehicle. MBOTW does a great job in making you feel welcome. Our salesman, Kriss Arbury made it all work out. And we're happ Got a good deal on this vehicle. MBOTW does a great job in making you feel welcome. Our salesman, Kriss Arbury made it all work out. And we're happy to coming there for service with 2 MB"s now. More

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Worst Experience Ever at a Mercedes Dealership Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified t Having purchased over 300 cars for myself and my companies, and being an avid collector of exotic and classic cars, I consider myself most qualified to leave this opinion about MBTW. I recently went to their dealership to have my S550 serviced and to purchase a SUV. I was told by the salesman that MBOTW prices their used cars so low that they only have a maximum of a $1k profit built in to the asking price. This is absurd! I purchased a 2015 GMC Yukon Denali.The used SUV I regretfully purchased had to have a new transmission a week later, and it took the dealership over a month to provide me with the 2nd key and a disk for the NAV to work. It's been in the shop 3 times in the first month at the GMC dealership, and still has issues. For financing, I asked to meet with the F&I Manager (Finance & Insurance) before completing an application. I explained to her that I had excellent credit and that I only wanted the ap submitted to one bank, and no others. Having promised she would do so, I find out hours later that they had submitted my application to approximately five banks; most of which marked the inquiry not as an auto loan, but as personal loan; consumer loan, and etc. The various types of inquiries caused my FICO score to go down over 15 points for 3 years! I've reached out to the Owner/G.M. over three times and despite assurances given me, he has not called me for going on three-(3) months. Intending to file suit. This is the most unprofessional Mercedes dealership I have ever dealt with, in over 20 years of owning Mercedes Benz and other cars. I would recommend you go to another dealership that is befitting of the Mercedes Benz brand. My experience was akin to one at a corner used car lot. More

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Looking for a new vehicle Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out o Came in looking for a new vehicle and Alex was great! He recommended us to lease a vehicle and it turned out to benefit us very well. He went out of his way to find a vehicle that I liked and we ended up leasing because it was the best option for us and he was extremely helpful and informative and offered us a great deal. I thank Mercedes for having him as an employee and I intended to recommend him to friends and family for future purchases I will defiantly return to get another vehicle from him when my lease is up. Thank you Alexader Lindenmuth for such a wonderful and pleasurable experience in obtaining a vehicle. You made it so much fun and enjoyable that I will definitely continue to come back and definitely recommend you for future clients. Thanks a lot!!!! More

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It Could Not Have Been Any Better Simply put, this dealership is like nothing I've ever experienced before. (and I'm far from being a kid) Anyway, several months ago I told Alex that Simply put, this dealership is like nothing I've ever experienced before. (and I'm far from being a kid) Anyway, several months ago I told Alex that I'd really like a CPO S 550 Coupe, and provided some detail as to what I wanted on the car. So, a few days ago he called and said your coupe has just arrived here. And, was he ever right. From that point on, it was smooth sailing. More

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Excellent Customer Service! The best car purchasing experience I have ever had! Customer service exceeded my expectations! Kris made my car purchasing experience much easier than The best car purchasing experience I have ever had! Customer service exceeded my expectations! Kris made my car purchasing experience much easier than I expected! More

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Great, no stress experience First time at Mercedes-Benz of the woodlands. I purchased a pre owned Lexus and had a down to earth, honest and easy negotiation. Ask for Marcos and y First time at Mercedes-Benz of the woodlands. I purchased a pre owned Lexus and had a down to earth, honest and easy negotiation. Ask for Marcos and you will have a first class experience. More

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Wonderful Buying Experience Really enjoyed how friendly and helpful everyone was at MBOTW. Anthony Surface was our salesperson and he was very helpful through our buying experie Really enjoyed how friendly and helpful everyone was at MBOTW. Anthony Surface was our salesperson and he was very helpful through our buying experience, not pressuring. My husband, that does not like car sales people, even made the comment that he liked how Anthony took care of us. Really appreciate Erika Garcia for making sure that I understood my new vehicle and the special functions included in the vehicle. More

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